24 x 7 in Rural Water Supply Is a Reality Punjab Experience

Presentation by: Er. N.K.Dhir SE, Chandigarh

Alice in Wonderland
y Alice y Cheshire Cat y Alice y Cheshire Cat

: : : :

Which road do I take? Where do you want to go? I don t know, Then, it doesn t matter. If you don t know where you are going, any road will get you there.

What 24X7 Water Supply Means?

yEvery rural person has adequate

safe water for drinking, cooking and other domestic basic needs on a sustainable basis. Safe water should be readily and conveniently accessible at all times and in all situations.

24x7 Water Supply provides Water Security involving Plan for the improved rural water supply service, based

on clear operating, maintenance and management procedures including clear O&M cost recovery policy.  Measurement for equitable distribution, and transparent arrangement for renewal, replacement and expansion of the source and/or the systems.
 Design and implement of a series of preventive measures at

the basin, source, system and household level to protect water quality and develop water quality testing facilities at appropriate levels in the field for ensuring the quality of drinking water supply.

24x7 Water Supply provides Water Security involving Measure

water availability and supply (water budgeting),  Implement measures to conserve, protect, enhance and manage of surface and ground water resources (including construction of rain water harvesting and ground water recharge structures),  Develop local self regulation for water demand management, modify agricultural practices and crop patterns and use of more efficient irrigation systems to ensure source sustainability.  Saving of People time, Energy and Cost

Advantages of Metering of Connections

y Meters Successfully address the issue of unequal

distribution of drinking water, y Misuse of water by advantage groups, y Constant complaints about inadequate supply of drinking water, y Non-payment of water tariff due to poor services and unbalanced budget leading to huge pending electricity bills and diversion of development funds towards maintenance of schemes by the GPs. y Meters save water and energy cost. y Eventually, every household gets water supply and pays according to what it uses.

Advantages of Metering of Connections

y The meters also trigger the professionalization of

the GPWSCs . y GPWSCs begin to hire and manage technical staff, y Prepare the annual budget, y Report to GP authorities and the Gram Sabha, y Fix and adjust tariff to fully cover increasing operation and maintenance (O&M) cost, y Charge on volumetric basis, and develop a computerized billing and collection system. In fact, GPWSCs manage their water supply systems on a utility management model.

Advantages of Metering of Connections

y The introduction of meters helps the GPs,

with support from GPWSCs, to fulfill the requirements of Government along with delivering a much better service. y GPWSCs managing piped water systems with metered connections are able to meet O&M expenditure in a better way.

EFFECTIVE MONITORING & TRAINING in 24 x 7 Water Supply

y Making aware and sensitizing the people of the village about the scheme.
y y

Generating Participatory Rural Appraisal. Forming Gram Panchayat Water Supply Committee.

y Providing Capacity Building Training. a) Training on project concepts, b) Principles and Role of GPWSC/GP/KOLs during pre- planning

stages. c) Training on quality aspects in implementation phase. d) Training on O & M aspects. e) Training for operation and management aspects to the Technicians, officials handling the Accounts & Pump Operators.

METERING & BILLING

y A bulk water meter of 100 mm size has been installed at the

y y

entry point of each village to measure the quantity of water supplied to the village. 15 mm size water meters have been installed inside the houses by DWSS. In case of malfunctioning of meters, the manufacturer has to rectify it free of cost for a period of one year. Thereafter, the GPWSC through identified mechanics shall maintain a system of meter maintenance arrangements. Meter readings in each house are jointly undertaken by pump operator and the cashier on 25th of every month. The meter reading record is maintained in a register. The signature of every consumer is taken on the register about the correctness of meter reading.

METERING & BILLING

y At present the water bills are prepared by cashier but soon
y

y y

preparation of the bills will be outsourced to a computer agency. DWSS has already outsourced the preparation of water bills to the Department of Electronics Accreditation for Computer Courses, Sector 17 Chandigarh. For the two villages i.e. Singhpura and Sitabgarh, preparation of bills will be got done through this agency. The agency charges Re.1 for the preparation of each water bill which will be borne by the consumers/GPWSC on trial basis. Collection of water bills is done jointly by the pump operator and cashier. In case of any default in meter during use, an average bill of previous three months usage will be charged. The GPWSC will supply new water meters in lieu of faulty meters. The charges for the new meter will be borne by the consumer. If any consumer is found guilty of misusing the water, his water connection will be disconnected & reconnection charges will be met by the consumer.

The following 11 Nos villages have

achieved the status of 24x7 water supply
Name of District Name of Villages

SAS Nagar 5 Nos Ropar Fatehgarh Sahib Patiala 4 Nos 1 No.

Singhpura Sitabgarh Bhajauli Dau Majra Paprala Rasulpur Railon Khurd

Fatehgarh

chitmali

Manhera Jattan

1 No.

Jaitwal

11 No. villages have achieved the status of 24x7 water supply

1 4

1
5

SAS Nagar Ropar Fatehgarh Sahib Patiala

24 x 7 Water Supply Schemes

S.no District Name of village Month of
No. No. of % Monthly tariff Surplus No. of shifts in Metered commissio of HH IHH connecti (in Rs.) which water revenue w/s ning connecti ons generated being supplied ons (In Rs.)

1 2 3 4 5 6 7 8 9

Mohali Singhpura Mohali Sitabgarh Mohali Bhajouli

Oct 09 Oct 09

159 120

175 120

110 100

Rs. 60/- Flat Rs. 4/- Unit Rs. 60/- Flat Rs. 3/- Unit
Rs. 60/- Flat Rs. 3/- Unit

14500/24000/20000/62359/4000/-

24x7 24x7 24x7 24x7

24x7

Yes Yes Yes Yes

Jan 2010

232

232

100
Mohali Daun Majra Mohali Fatehgarh Jan 2010 Jan 10 234 116 234

100
116 100

Rs. 60/- Flat Rs. 5/- Unit

Rs. 60/- Flat Rs. 4/- Unit

Yes
Yes

Ropar Ropar Ropar

Paprala Rasulpur Railon

145 105 85

160 115 85

110.34 109.52 100.00 Rs. 40/- Flat Rs. 3/- Unit Rs. 30/- Flat 104400 Rs. 5/- Unit 24X7

Yes Yes

Ropar
Chitamali 229 235 102.62

28000

24X7

yes

24 x 7 Water Supply Schemes House Holds Vs Connections

250 232 232 234 234 229 235

200 175 159 150 145 120 120 160

HH/ IHH CONN ECTIO 100 NS

116 116

No. of HH

No. of IHH connections

50

0 Singhpura Sitabgarh Bhajouli Daun Majra Fatehgarh Paprala Chitamali

Villages

Surplus revenue generated

120000

104400 100000

80000

62359 60000 Surplus revenue generated

40000

Surplus Revenue in Rs.

28000 24000 20000 20000 14500

4000 0 Singhpura Sitabgarh Bhajouli

Villages

Daun Majra

Fatehgarh

Paprala

Chitamali

Delgates of Department Of Economic Affair, Government Of India And World Bank Visiting 24x7 Village Singhpura

17

18

Delgates of Department Of Economic Affair, Government Of India And World Bank Visiting 24x7 Village Singhpura

19

Delgates of Department Of Economic Affair, Government Of India And World Bank Visiting 24x7 PAPRALA Scheme Ropar

World Bank along with officers of DWSS and GPWSC members planting a tree at water works site at village Paprala Distt. Ropar.

Delgates of Department Of Economic Affair, Government Of India And World Bank Visiting 24x7 PAPRALA Scheme Ropar and interacting with GPWSC

Mr. Shyamal Sarkar, Task Team leader, World Bank along with officers of DWSS and GPWSC members planting a tree at water works site at village Singhpura Distt. SAS Nagar.

24

Mr. Shyamal Sarkar, task team leader, World Bank , examining 24x7 metered water Supply Scheme at village Railon Khurd Dist. Ropar

World Bank officer examining 24x7 metered water Supply Scheme at village Chitmali Dist. Ropar

O&M related information about village Singhpura & Sitabgarh (Typical Monthly Data)
Village Singhpura Village Sitabgarh Amount billed Amount collected Amount spent Pump operator Cashier (part time) Disinfection Routine repairs Rs. 23000/Rs. 22700/Rs. 19000/Rs. 3000/Rs. 1000/Rs. 19500/Rs. 19000/Rs. 15600/Rs. 3000/Rs. 1000/Rs. 9000/Rs. 1500/Rs. 1100/-

Electricity charges Rs. 12000/Rs. 1500/Rs. 1500/-

Village Singhpura

1500 12000 3000 1000

1500

23000 Amount billed Amount collected Amount spent Pump operator

19000 22700

Cashier (part time) Electricity charges Disinfection Routine repairs

Village Sitabgarh

1500 1100 9000 1000 3000 19500 Amount billed Amount collected Amount spent Pump operator 15600 19000 Cashier (part time) Electricity charges Disinfection Routine repairs

25000

20000

15000

Village Singhpura Village Sitabgarh 10000

5000

0 Amount billed Amount collected Amount spent Pump operator Cashier (part time) Electricity charges Disinfection Routine repairs

EVIDENCE OF PERFORMANCE
Consumer pays as they use
y This principle of consumers paying as per their usage provides y

y y

the incentive for resource conservation. The metered water supply system provides an opportunity to charge as per the volumes of water consumed, unlike in unmetered flat rates, where the quantity consumed is not the criteria. This encourages consumers in a metered system to minimise the use of water, close the tap when they do not want water. This helps the pressure in the pipes to be maintained and consumers located at higher elevation do not suffer as lower elevation consumers try to close the tap as soon as their requirement is fulfilled. This provides equity amongst consumers.

EVIDENCE OF PERFORMANCE

y The villagers are now getting safe water at their door steps

round the clock and are paying the water bills regularly. y The GPWSC is properly maintaining their Operation and Maintenance account. y After paying Rs 3000/- to Pump Operator cum Mali and Rs 1000/- to assistant cashier per month besides paying electricity charges, Present financial savings of each of the GPWSCs have reached to Rs 35,000/- in O & M account which is very encouraging in eight month time.

yEvaluation is the systematic acquisition and assessment of information to provide useful feedback about some object.

Evaluation Report of Village Paprala

Sr. No. Date 1-2-2011 1. 28-2-2011 1-3-2011 2. 31-3-2011 1-4-2011 3. 30-4-2011 1-5-2011 4. 31-05-2011 1-6-2011 5. 30-6-2011 1-7-2011 6. 31-7-2011 1-8-2011 7. 31-8-2011 1-9-2011 8. 30-9-2011 9. 1-10-2011 31-10-2011 25772 25772 26604 832 807 25 3% 22889 22889 1604 24493 24493 1279 1240 39 3% 1524 80 5% 20672 20672 2217 2128 89 4% 18888 18888 1784 1724 60 3.36% 17126 17126 1762 1691 71 4% 14457 14457 1669 1571 98 5.87% 14078 14078 1379 1320 59 4.28% Bulk Meter Reading (KL) 13339 739 706 33 4.46% Consumption as per Bulk Meter ( KL) Consumption as per House hold Meters ( KL) Difference ( Wastage) % Wastage

Evaluation Report of Village Railon Khurd

Sr. No. Date 1-2-2011 1. 28-2-2011 1-3-2011 2. 31-3-2011 1-4-2011 3. 30-4-2011 1-5-2011 4. 31-05-2011 1-6-2011 5. 30-6-2011 1-7-2011 6. 31-7-2011 1-8-2011 7. 31-8-2011 1-9-2011 8. 30-9-2011 1-10-2011 9. 31-10-2011 31312 29245 29245 2067 1988 79 4% 27322 27322 1923 1814 109 5% 24781 24781 2541 2439 102 4% 22480 22480 2301 2160 141 6% 20282 20282 2198 2109 89 4% 17714 17714 2568 2379 192 7% 15701 15701 2013 1886 127 6.3% 14065 14065 1636 1557 79 4.8% Bulk Meter Reading (KL) 12862 1203 1153 50 4.3% Consumption as per Bulk Meter ( KL) Consumption as per House hold Meters ( KL) Difference ( Wastage) % Wastage

Evaluation Report of Village Rasulpur

Sr. No. 1. 28-2-2011 1-3-2011 2. 31-3-2011 1-4-2011 3. 30-4-2011 1-5-2011 4. 31-05-2011 1-6-2011 5. 30-6-2011 1-7-2011 6. 31-7-2011 1-8-2011 7. 31-8-2011 1-9-2011 8. 30-9-2011 9. 1-10-2011 31-10-2011 22555 22555 25880 3325 3258 67 2% 19391 19391 1812 21203 21203 1352 1295 57 4% 1757 55 3% 16870 16870 2521 2420 101 4% 15428 15428 1442 1388 54 3.74% 11617 11617 3811 3598 213 5.5% 8690 8690 3027 2818 209 6.9% 5650 5650 2940 2795 145 4.9% Date 1-2-2011 Bulk Meter Reading (KL) 4385 1265 1193 72 5.6% Consumption as per Bulk Meter ( KL) Consumption as per House hold Meters ( KL) Difference ( Wastage) % Wastage

Evaluation Report of Village Chitmali

Sr. No. Date Bulk Meter Reading (KL) Consumption as per Bulk Meter ( KL) Consumption as per House hold Meters ( KL) Difference ( Wastage) % Wastage

1-6-2011 1. 30-6-2011 1-7-2011 2. 31-7-2011 1-8-2011 3. 31-8-2011 1-9-2011 4. 30-9-2011 1-10-2011 5. 31-10-2011

0 5298 5679 5679 5463 11142 11142 6939 18081 18081 25501 25501 7228 32729 6866 362 5% 7420 7123 297 4% 6592 347 5% 5304 159 2.9% 5679 381 6%

Evaluation Report of Village Singhpura

Name of village:- Singhpura village:Block:- Kharar Block:Tariff: Tariff:- Rs 60/- Monthly minimum charges for individual household connection plus, Rs. 3/- per KL water consumed. 60/3/Sr. No. Upto Month Bulk Meter reading at the end of month (in 10 KL) Total Water Total water released consumed by during the the consumer month (in KL) (in KL) Wastage (in KL) %age wastage Revenue collected (Rs)
Expenditure (Rs)

Balance with GPWSC (Rs)

1
2

Aug. 10 Sep. 10 Oct. 10 Nov. 10 Dec. 10 Jan. 11 Feb. 11 Mar. 11 Apr. 11 May. 11 Jun. 11 Jul. 11 Aug. 11 Sept. 11 Oct. 11 440 867 1220 1608 1907 2270 2752 3302 3949 4605 5169 5803 6346 6893

4270 3530 3880 2990 3630 4820 5500 6470 6560 5640 6340 5430 5470

3874 3228 3608 2851

3424

396 302 272 139 206 468 490 472 614 522 609 538 538

9.27 8.56 7.01 4.65 5.67 9.71 8.91 7.30 9.36 9.26 9.61 9.91 9.84

24388 20200 19500 22282 17544 20958 21550 25261 27102 32679 29546 32588 31388 28500

25199 22900 27410 20500 21900 19790 19900 20370 21700 30996 26884 41664 41309 21560

27480 24780 16870 18652 14296 15464 17114 14157 19559 21242 23904 14828 4907 11847

3
4

5
6

7
8

4352 5010 5998 5946 5118 5731 4892 4932

9
10

11
12

13
14

15

Evaluation Report of Village Sitabgarh

Name of village:- Sitabgarh Bulk Meter Total Water Total water reading at released consumed by the end of during the the consumer month (in month ( in ( in KL) 10 KL) KL) 354 779 1240 1580 1907 2270 2625 3019 3470 3855 4245 4630 4950 4250 4610 3400 3270 3630 3550 3940 4510 3850 3900 3850 3200 4009 4392 3328 3025 3424 3389 3784 4360 3685 3690 3683 3031 Block:- Derabassi Tariff:- Rs 60/- Monthly minimum charges for individual household connection plus Rs. 3/- per KL water consumed. Sr. No. Upto Month Wastage ( in KL) % age wastage Revenue collected (Rs) 30040 11520 10340 17205 0 28340 24319 20712 20926 16743 22109 21749 14922 17160 16131 Expenditure (Rs) Balance with GPWSC (Rs)

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

Jul. 10 Aug. 10 Sep. 10 Oct. 10 Nov. 10 Dec. 10 Jan. 11 Feb. 11 Mar. 11 Apr. 11 May. 11 Jun. 11 July. 11 Aug. 11 Sept. 11

241 218 72 245 206 161 156 150 165 210 167 169

5.67 4.73 2.12 7.49 5.67 4.54 3.96 3.33 4.29 5.38 4.34 5.28

0 6000 8000 6000 0 3000 66120 23220 16500 15900 14480 7770 9450 49580 21380

30040 35560 37900 49105 49105 74445 32644 30136 34562 35405 43034 57013 62485 30065 24816

REPLICABILITY
Keeping in view the success achieved in villages like Singhpura & Sitabgarh it is proposed to adopt this model of 24/7 metered water supply in the State to have water security at household level. Apart from 5 villages of Distt. Mohali 4 villages of district Ropar (Multi village scheme Paprala (3 no. Villages Paprala, Rasulpur Railon Khurd) & Water Supply Scheme of village Chitamali), 1 village of District Fatehgarh Sahib (Manhera Jattan) & one village of District Patiala (Jaitwal) has adopted this model & the results are very encouraging. It is proposed to convert at least 50 villages to 24 x 7 metered water supply in this financial year.