Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Levels of Uncertainty
Codification vs Personalization
Codification:
More focused on technology that enables storage, indexing, retrieval, and reuse. Suited companies that repeatedly deal with similar problem and decision.
Personalization:
Focused on connecting knowledge workers through networks. Better suited to companies that face one-off problems and depend more on tacit knowledge and expertise than on codified knowledge
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What is the costing model used for your companys product and services?
How best can you describe the role that IT plays in your companys work processes?
Storage and retrieval are not the primary application of IT; IT is considered a great enabler for communications; applications such as email and video conferencing are considered the most useful applications; conversation, socialization; and exchange of tacit knowledge are considered to be the primary uses of IT.
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Employees refer to a document or best practices database that stores, distributes, and collects codified knowledge. Economies of scale lie in the effective reuse of existing knowledge and experience and applying them to solve new problems and complete new projects.
What companys services do your companys services resemble? What companys products do your companys product resemble?
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Effective KM strategies using such knowledge-maps can help companies build a defensible competitive knowledge position.
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Knowledge Classification
Core knowledge
Required to play the game Creates barrier to entry You must have it, distinguishes it from its competitors
Advanced knowledge
Competitively viable Differentiate its product from the competitor
Innovative knowledge
Allows a company to lead its entire industry Clearly differentiates it from competitor
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The process of articulating the link between business and knowledge strategies
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Assessing Focus
The challenge of business and KM is to address the three-way strategic alignment between:
Business Knowledge, and Technology used to support the first two
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How business can be missing vital opportunities by adopting the wrong high-level KM strategy
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Lessons learned
An effective KM strategy begins with a vision Shift from strategic programming to strategic planning Data extrapolation is a fallible predictor Create internal competitive, and industry-wide knowledge maps to give you a reality check Focus on one but dont choose between codification and personalization Balance exploitation and exploration Determine the right diagnostic questions to ask Mobilize initiatives to help you sell your KM project internally
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