MGT 301

Muhammad Jameel Qazi

Management: A Competency Base Approach

Methodology
      

Lectures Videos Cases Presentations Discussions and debates Research reports Projects

Webpage, Blog, Wiki, email



http://faculty.kfupm.edu.sa/MGM/jamilqaz/ http://mgt301.pbwiki.com/ http://mgt301.pbwiki.com/ http://mgt301.blogspot.com/ http://mgt301.blogspot.com/ mgt301.072@gmail.com

Chapter 1
Managing in a Dynamic Environment

Learning Objectives
  

Define Managers And Management. Explain What Managers Do. Describe The Competencies Used In Managerial Work And Assess Your Current Competency Levels.

Introductory Concepts: What Are Managerial Competencies?

 Competency a combination of knowledge, skills, behaviors, and attitudes that contribute to personal effectiveness  Managerial Competencies sets of knowledge, skill, behaviors, and attitudes that a person needs to be effective in a wide range of positions and various types of organizations

Why are Managerial Competencies Important?

 You need to use your strengths to do your best  You need to know your weaknesses  You need developmental experiences at work to become successful leaders and address your weakness  You probably like to be challenged with new learning opportunities  Organizations do not want to waste human resources  Globalization deregulation, restructuring, and new competitors add to the complexity of running a business

A Model of Managerial Competencies

(adapted from Figure 1.1)
Communication Competency Teamwork Competency Planning and Administration Competency

Global Awareness Competency

Self-Management Competency

Strategic Action Competency

A Model of Managerial Competencies

(adapted from Figure 1.1)
Communication Competency Teamwork Competency Planning and Administration Competency

Managerial Effectiveness
Self-Management Competency

Global Awareness Competency

Strategic Action Competency

What Is An Organization?
A formal and coordinated group of people who function to achieve particular goals These goals cannot be achieved by individuals acting alone An organization has a structure, discussed in depth in Chapter 11

Characteristics of an Organization


An organization has a structure.

An organization consists of a group of people striving to reach goals that individuals acting alone could not achieve.

Management
Organization Two or more people who work together in a structured way to achieve a specific goal or set of goals. Goals Purpose that an organization strives to achieve; organizations often have more than one goals, goals are fundamental elements of organization. The Role of Management To guide the organizations towards goal accomplishment

- People responsible for directing the efforts aimed at helping organizations achieve their goals. - A person who plans, organizes, directs and controls the allocation of human, material, financial, and information resources in pursuit of the organizations goals.

Management


Management refers to the tasks and activities involved in directing an organization or one of its units: planning, organizing, leading, and controlling. The process of reaching organizational goals by working with and through people and other organizational resources.

Function: A classification referring to a group of

similar activities in an organization like marketing or operations.

Functional Managers: A manager responsible for

just one organizational activity such as accounting, human resources, sales, finance, marketing, or production
 Focus on technical areas of expertise  Use communication, planning and administration, teamwork and selfmanagement competencies to get work done

(contd)

General Managers: responsible for the operations

of more complex unitsfor example, a company or division
 Oversee work of functional managers  Responsible for all the activities of the unit  Need to acquire strategic and multicultural competencies to guide organization

Many Other types of managers

Basic Managerial Functions

(adapted from Figure 1.2)

Organizing

Planning

Leading

Controlling

Management Process and Goal Attainment

Management and Organizational Resources

Planning involves tasks that must be performed to attain organizational goals, outlining how the tasks must be performed, and indicating when they should be performed.

Planning
 Determining organizational goals and means to reach them  Managers plan for three reasons
1. Establish an overall direction for the organizations future 2. Identify and commit resources to achieving goals 3. Decide which tasks must be done to reach those goals

 Discussed in depth in Chapter 7 & 8

Organizing means assigning the planned tasks to various individuals or groups within the organization and cresting a mechanism to put plans into action.

Organizing

 Process of deciding where decisions will be made, who will perform what jobs and tasks, and who will report to whom in the company  Includes creating departments and job descriptions

Leading (Influencing) means guiding the activities (Influencing) of the organization members in appropriate directions. Objective is to improve productivity.

Leading
 Getting others to perform the necessary tasks by motivating them to achieve the organizations goals  Crucial element in all functions  Discussed throughout the book and in depth in Chapter 15Dynamics of Leadership

1. Gather information that measures recent performance 2. Compare present performance to pre-established standards pre3. Determine modifications to meet pre-established standards pre-

Controlling
 Process by which a person, group, or organization consciously monitors performance and takes corrective action

 Discussed in depth in Chapter 10

Basic Levels of Management

(adapted from Figure 1.3)

Top Managers Middle Managers First-Line Managers Nonmanagers

Top Managers
 Responsible for providing the overall direction of an organization  Develop goals and strategies for entire organization  Spend most of their time planning and leading  Communicate with key stakeholdersstockholders, unions, governmental agencies, etc., company policies  Use of multicultural and strategic action competencies to lead firm is crucial

Levels of Management


FirstFirst-line Managers: have direct responsibility for

producing goods or services Foreman, supervisors, clerical supervisors

Middle Managers:
Coordinate employee activities  Determine which goods or services to provide  Decide how to market goods or services to customers Assistant Manager, Manager (Section Head)


Top Managers: provide the overall direction of an

organization Chief Executive Officer, President, Vice President

First-line Managers
 Directly responsible for production of goods or services  Employees who report to first-line managers do the organizations work  Spend little time with top managers in large organizations  Technical expertise is important  Rely on planning and administration, self-management, teamwork, and communication competencies to get work done

Middle Managers
 Responsible for setting objectives that are consistent with top managements goals and translating them into specific goals and plans for first-line managers to implement  Responsible for coordinating activities of first-line managers  Establish target dates for products/services to be delivered  Need to coordinate with others for resources  Ability to develop others is important  Rely on communication, teamwork, and planning and administration competencies to achieve goals

Management Level and Skills

Introductory Concepts: What Are Managerial Competencies?

 Competency a combination of knowledge, skills, behaviors, and attitudes that contribute to personal effectiveness  Managerial Competencies sets of knowledge, skill, behaviors, and attitudes that a person needs to be effective in a wide range of positions and various types of organizations

Six Core Managerial Competencies: What It Takes to Be a Great Manager

 Communication Competency  Planning and Administration Competency  Teamwork Competency  Strategic Action Competency  Multicultural Competency  Self-Management Competency

Communication Competency
 Ability to effectively transfer and exchange information that leads to understanding between yourself and others  Informal Communication
 Used to build social networks and good interpersonal relations

 Formal Communication  Used to announce major events/decisions/ activities and keep individuals up to date  Negotiation  Used to settle disputes, obtain resources, and exercise influence

 Deciding what tasks need to be done, determining how they can be done, allocating resources to enable them to be done, and then monitoring progress to ensure that they are done  Information gathering, analysis, and problem solving from employees and customers  Planning and organizing projects with agreed upon completion dates  Time management  Budgeting and financial management

 Accomplishing tasks through small groups of people who are collectively responsible and whose job requires coordination  Designing teams properly involves people participate in setting goals having

 Creating a supportive team environment gets people committed to the teams goals  Managing team dynamics involves settling conflicts, sharing team success, and assign tasks that use team members strengths

Strategic Action Competency

 Understanding the overall mission and values of the organization and ensuring that employees actions match with them  Understanding how departments or divisions of the organization are interrelated  Taking key strategic actions to position the firm for success, especially in relation to concern of stakeholders  Leapfrogging competitors

Snapshot
Sony must sell off businesses that dont fit its core strategy of fusing gadgets with films, music, and game software. That means selling off its businesses in its Sony Financial Holdings, which are very profitable.

Howard Stringer, CEO, Sony

Multicultural Competency
 Understanding, appreciating and responding to diverse political, cultural, and economic issues across and within nations  Cultural knowledge and understanding of the events in at least a few other cultures  Cultural openness and sensitivity to how others think, act, and feel  Respectful of social etiquette variations  Accepting of language differences

Self-Management Competency
Developing yourself and taking responsibility Integrity and ethical conduct Personal drive and resilience Balancing work and life issues Self-awareness and personal development activities

Self-Management Competency
Snapshot
My strengths and weaknesses havent changed a lot in 51 years. The important thing is to recognize the things you dont do well and build a team that reflects what you know the company needs.

Anne Mulcahy, CEO, Xerox

Learning Framework for Managing

Part I: Overview of Management Part II: Managing the Environment Part III: Planning and Control Part IV: Organizing Part V; Leading