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Managers spend as much as 37.5 hours per week in communication. The word communication has been derived from Latin word communis which means common
Communication is an exchange of facts,ideas,opinion,or emotion by two or more persons. W.H NEWMAN & C.F SUMMER Communication is the transfer of information from one person to another person .It is a way of reaching others by transmitting ideas, facts ,thoughts ,feelings and values IBID
Information Order Persuasion Warning Motivation Advice Suggestion Education Raise moral
The Sender is the person trying to communicate a message The Receiver is the person at whom the message is directed A message is sent to convey information Information is meant to change behaviour
i)
SEMANTIC BARRIER
Assign different meaning to the same word or use different words for the same meaning, or Words carry different nuances, shades or flavors to the transmitter & the receiver.
a. b. c. d.
ii)
Symbols with different meaning Badly expressed message Faulty translation Specialist language
EMOTIONAL BARRIER Premature evaluation Inattention Loss by transmission/poor retention Closed-minded Laziness
ORGANIZATIONAL BARRIER Organizational policy Rules and regulation Status relationship Complexity Organizational Facilities
BARRIER IN SUPERIOR Attitudes of superior Fear of challenges and authority Insistence of proper channel Lack of confidence in subordinate Ignorance Lack of time Lack of awareness
Clarity Purpose of communication Empathy Two-way communication Appropriate language Good listening Supporting words with action
These principles are fundamental importance and relevant to all media but they are most important to written communication.
Clarity : 1.Clarity of thought : Communication must be clear about 3 points: 1.What is the objective of communication ? 2.What is to be communicated ? 3.Which medium will prove to be the most suitable for this purpose ? Clarity of expression ; 1. Use of simple words Use them E.g.: Avoid them Demonstrate Show Terminate End 2. Use single words for long phrases E.g.: despite the fact that although will you be kind enough please
. Use single words for long phrases E.g.: despite the fact that although Will you be kind enough please 3.Avoid double entry E.g.: previous experience during the year 1997 my personal opinion period of one week revert back end result actual fact experience during 1997 my opinion one week revert result fact
Completeness: 1. See if you have answered all the questions 2. Check for 5 W questions who, what, where, when and why Conciseness: 1. Only relevant facts 2. No repetition 3. Proper organization of the message Consideration: 1. Avoid gender bias 2. Emphasis positive, pleasant facts 3. Write only what you sincerely feel to be correct.
Courtesy:
1. Answer / acknowledge the letter promptly 2. Do not use irritating / offensive expression 3. Apologize sincerely for any omissions 4. Thanks
Correctness:
The
first major model for communication came in 1949 by Claude Shannon and Warren Weaver for Bell Laboratories
The original model was designed to mirror the functioning of radio and telephone technologies. Their initial model consisted of three primary parts: sender, channel, and receiver. The sender was the part of a telephone a person spoke into, the channel was the telephone itself, and the receiver was the part of the phone where one could hear the other person. Shannon and Weaver also recognized that often there is static that interferes with one listening to a telephone conversation, which they deemed noise.
Shannon and Weaver argued that there were three levels of problems for communication :
THE TECHNICAL PROBLEM: HOW ACCURATELY CAN THE MESSAGE BE TRANSMITTED? THE SEMANTIC PROBLEM: HOW PRECISELY IS THE MEANING 'CONVEYED'? THE EFFECTIVENESS PROBLEM: HOW EFFECTIVELY DOES THE RECEIVED MEANING AFFECT BEHAVIOUR?
DOWNWARD COMMUNICATION
Superior
subordinate
Limitation: Under communication &over-communication Delay Loss of information Distortion Built in resistance
SUPERIOR
SUBORDINATE
PRODUCTION
PURCHASE
SALES
ACCOUNTS
PR
ADMINISTRATION
Communication is between department or people on same level in managerial hierarchy of an organization. face to face discussion Telephonic talk Periodicals meetings Memos
circular
wheel
No definite rules No set lines Appointments,promotion,retrenchment, domestic affairs Keith Davis has classified it into 4 basic types.
gossip
single strand
cluster probability
A safety value Organizational solidarity and cohesion Supplement to other channel Quick transmission Feedback
Non -Verbal Communication is the message or response not expressed or sent in words -hints , suggestions , indications. Actions speak louder than words. What you are speaks so loudly that I cannot hear what you say -Ralph Waldo Emerson
In fact, it is the most basic part of our personality. Communication researcher Mehrabian found that only 7% of a messages effect are carried by words ; listeners receive the other 93% through non -verbal means.
KINESIS
The study of body language The bodily gestures, postures, and facial expressions by which a person communicates nonverbally with others(Soukhanov 1992:211) KINESICS: POSTURE GESTURE FACIAL EXPRESSIONS GAZE / EYE CONTACT
The way in which someone usually stands or sits or hold his shoulder, neck and back. Degree of involvement Our perception of a person status.
The face is an important source of information. Since the face cannot be easily hidden, it is an important source of nonverbal information and communicates a variety of emotions. In addition, eye contact, pupil size, and the smile provide additional cues to informed observers.
You
have 80 muscles in the face that can create more than 7,000 facial expressions
The eyes can give clues to a persons thoughts. When someone is excited, his pupils dilate to four times the normal size. An angry or negative mood causes the pupils to contract Good eye contact helps the audience develop the interest in the speaker.
Message transmitted by physical setting of the office,oness clothes shoes and accessories Indication the persons status and taste.