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Chapter 10
SECTION 10.1 - ENTERPRISE RESOURCE PLANNING
Enterprise Resource Planning Core ERP Components Extended ERP Components Integrating SCM, CRM, and ERP
Collaboration Systems
Knowledge Management Systems Content Management Systems Workflow Management Systems Groupware Systems
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applications ERP addresses global information sharing and reporting ERP avoids the pain and expense of fixing legacy systems
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INTEGRATION TOOLS
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an SCM vendor, and a CRM vendor and must integrate the different modules together
Middleware Enterprise application integration (EAI) middleware
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to clarify their vision and strategy and translate them into action
Balanced scorecard views the organization
Overall fit
o o
Off the rack Off the rack and tailored to fit Custom made Successful companies spend up to 10 percent of the project budget on a business analysis A plan is needed to monitor the quality, objectives, and timelines
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Knowledge management (KM) capturing, classifying, evaluating, retrieving, and sharing information assets that provides context for effective decisions and actions Intellectual and knowledge-based assets categories: Explicit knowledge and Tacit knowledge Best practices for transferring or recreating tacit knowledge: Shadowing and Joint problem solving
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Knowledge repositories (databases); Expertise tools; E-learning applications; Discussion and chat technologies; Search and data mining tools
Social networking analysis (SNA) a process of mapping a groups contacts (whether personal or professional) to identify who knows whom and who works with whom
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Content management system (CMS) provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment
CMS marketplace includes:
Document management system (DMS) Digital asset management system (DAM) Web content management system (WCM)
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Workflow management system facilitates the automation and management of business processes and controls the movement of work through the business process Messaging-based workflow system sends work assignments through an e-mail system Database-based workflow system stores documents in a central location and automatically asks the team members to access the document when it is their turn to edit the document
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GROUPWARE SYSTEMS
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