Managerial Skill for Technical Personnel

Ajay Jadeja

Topics covered during training

Role of Managers Strategic Thinking Leadership Communication Skill Motivation Team Building Group Decision Making Management of Change Managerial Effectiveness

Leadership
Leadership Vision Long Term view/Ideas Initiates Action Integrates Employees Efforts Means of Motivation Provides Stability & Balance in the organization Facilitates Change

Difference between Manager & Leader

Leader Wider Term Exists in unorganized group Influences people Manager Narrow Term Requires an organized structure Exercises functions

Get authority by virtue of skills and abilities

Have formal authority

Different Styles of Leadership

Autocratic/Authoritarian style
Its a one way communication from leader to follower [Listener] Centralization of Authority Production Oriented Close Supervision Less Participation

Different Styles of Leadership

Democratic or Participative style

Delegation of Authority Participative Decision making Production & employee oriented Supervision not too close Concern for employees Two way communication

Different Styles of Leadership

Laissez faire leadership or Free-rein style

Subordinates have full freedom No. guidelines of behavior It is directionless Two way communication

Different Styles of Leadership

Situational Leadership Style

Hersey & Blanchard

H
R
S3 Participating S2
Willingness

No Willingness

E L A T

Selling

No Ability

Ability

S4 Delegation Maturity High

S1 Telling Maturity Low

No Willingness

Willingness

I O N

Ability

No Ability

TAS K B E HAV I O U R

Types of Leadership

Transactional Leadership

Day to day task focused interaction with followers in the conduct of achieving organizational goals.
Focused on organizational development through changing follower behaviours & focuses on generating vision, Loyalty & trust.

Transformational Leadership

Transactional vs. Transformational leaders

Task centers Short term planners Practical Passive Independent Inspirational Initiators Active & achieving

Maintain Stability
Concrete Tangible

Change oriented
Forward Thinking Charismatic

Characteristics of a Leader-Six Cs

Convictions

The Passion & Commitment you demonstrate towards your vision Consistently demonstrating integrity, honesty, respect & trust. Willing to stand up for ones beliefs, appropriately challenging others, admitting mistakes, changing own behavior when necessary Hardskill: tech/functional + content expertise Softskill: Interpersonal, Communication, team organizational Consistently displaying appropriate emotional reaction, particularly in tough or crisis situation Demonstrating concern for others, personal & professional well-being.

Character

Courage

Competence

Composure

Care

Group Decision Making

Routine Short-term Low Risk Less Time Spent Non-routine

Long-term
High Risk More Time Spent
Lower Management Middle Management Top Management

Group Decision Making

Individual Decision-making

Advantages
Saves Time Empowers People Brings responsibility in people

Disadvantages
Individual biases & prejudices Paucity of ideas & information Less acceptability

Group Decision Making

Group Decision-making

Advantages
More information and knowledge Increased acceptance of a solution Increased legitimacy

Disadvantages
Time Consuming Diffusion of responsibility Interpersonal conflicts Pressure to agree

Group Decision Making

Rational Decision-making

Steps Involved in process

Identify the problem & opportunity Indentify the Decision Criteria Develop Alternatives Evaluate Alternatives Choose & Implement the Best Alternative Evaluate Decision Ethics to be maintained in decision making.

Group Decision Making

Convergent Thinking Divergent Thinking Parallel/Lateral Thinking Importance of Dissent in Organizations

Group Decision Making

The Techniques

Brainstorming Method normally used to generate creative ideas in a group. Devils-Advocate Approach In this approach, the process of criticism is formalized. Nominal Group Technique Electronic Meeting Delphi Technique The Stepladder Technique -

Change Management
Resistance to Change Organizations and their members resist change

Reasons why people resist change:

Habit Inertia Need for Security Economic Factors Lack of Self Confidence Fear of the Unknown

Change Management

Types of Change in Organizations (Internal & External)

Automation Competition Rising Cost Computerization Mergers & Acquisitions Expansion & Diversification Disinvestment Restructuring Implementation of SAP.BPR Etc

Change Management
Managing change refers to the making of changes in a planned or systematic fashion. The aim is to more effectively implement new methods and systems in an ongoing organization. The changes to be managed are the attitudes or mindsets of the employees.

Change Management

Strategy for Change Management

Rational Employees act rationally

To Change, explain benefits of change Get people involved in the change process

Participation and Involvement

Design and Implication of Change Facilitation and Support

If there is resistance to change because of inability to adjust Training, Emotional support Awareness, Inform the employee all about change, reasons, impact etc. Using authority, reward and punishment as means to enforce change.

Education

Power

Thank you