Communication and Presentation Techniques

EMBA - I TRIMESTER

Overview of the course

Basics of communication Forms of communication Nonverbal communication Listening Communication in organizations Barriers to communication and gateways to overcome Fundamental writing techniques Style and tone in language Audience analysis Intercultural communication Presentation skills Mid Term Test: Day 3 of Class

Method of Evaluation
Mid-term test : 15 Assignment : 10 Case Presentation : 15 Mini Project : 20 Activities : 15 Video Presentation : 25 Total : 100

Definition

Communication is a two-way process in which there is an exchange and progression of thoughts, feelings or ideas towards a mutually accepted goal or direction.

Power of Communication

"I hit him in the eye yesterday ONLY I hit him in the eye yesterday. (No one else did.) I ONLY hit him in the eye yesterday. (I did not slap him.) I hit ONLY him in the eye yesterday. (I did not hit others.) I hit him ONLY in the eye yesterday. (I did not hit outside the eye.) I hit him in ONLY the eye yesterday. (Not other organs.) I hit him in the ONLY eye yesterday. (He doesn't have another eye.) I hit him in the eye ONLY yesterday. (Not today.) I hit him in the eye yesterday ONLY. (Did not wait for today.)

Power of Communication contd

I didnt say he borrowed my book I didnt say he borrowed my book I didnt say he borrowed my book I didnt say he borrowed my book I didnt say he borrowed my book I didnt say he borrowed my book I didnt say he borrowed my book

A woman without her man is nothing A woman. Without her, man is nothing

Communication Process and its elements

Channel

Channel

Source

Sender
Sent Recd

Receiver

Result

Noise

CONTEXT

Feedback

Sender
Person who initiates communication process He should pay attention to

the

Objective of communication Expectations of receiver Choice of words Communication strategies

Receiver

Receives an encoded message, which he decodes. Receipt depends on his/her

Perception Needs Knowledge or ability understand Environment/context Values Beliefs Past experiences Feelings

to

decode

and

Message
Encoded idea transmitted by the sender The message should be well organized, crisp and clearly worded The ordering should be based on the requirements of the listener An incorrect formulation, wrong choice of words etc can turn the receiver hostile or make him/her lose interest

Medium/Channel

An important element of communication Channel could be Verbal, non verbal, oral, or written Medium could be face to face, telephone, email, letter, memo etc. Each medium has its own sets of regulations Oral a little informal; written- all rules of communication need to be followed.

Feedback

The most important component of communication Sender should ensure that he/she gets proper feedback thereby confirming that his/her message has served its purpose This eradicates conditions like this is not what I meant and this was not my intention