QUALITY ISSUES IN

ENGINEERING

Jack Welch on a new quality program

from William Carley, Charging Ahead: To keep GEs profits rising The Wall Street Journal, Jan 22, 1997
You cant behave in a calm, rational manner. Youve got to be out there on the lunatic fringe. You have to tell your people that quality is critical to survival, you have to demand everybody gets trained, you have to cheerlead, you have to have incentive bonuses. You have to say, We must do this.

GENERAL ELECTRIC

According to Jack Welch quality is critical to survival The quality-program is a mammoth undertaking 40% of GE executive bonuses depends on implementation of quality program. Previously, bonuses were based on profits and cash flows GEs quality program, borrowed from Motorola, Inc., involves training black belts for four months in statistical and other quality-enhancing measures Future of GE employees depends on their being black belts

Whats the use, though????

Well, Mr. Welch said, Your customers are happy with you, you are not firefighting, you are not running a reactive mode. GE hoped the program, by preventing costly snafus, would save $7-$10 billion over the next decade and thus bolster profits. And..it did!!!!

Users dont like bugs

O.k., and now youll do exactly what Im telling you !

Quality: Different Strokes

Many people joke about the poor quality of products. If GM Cars were like Microsoft OS Computers For no reason your car would crash twice a day. The airbag would say are you sure before going off. Your car wont let you in because your key expired. People seem to accept systems being down occasionally or needing to reboot their PCs There are many examples in the news about quality problems So, lets not forget.Quality is important!!!

COURSE AIMS & OBJECTIVES

An understanding of the history, purpose and fundamentals of quality To develop the skills and knowledge necessary to implement a successful TQM program in a company The tools and techniques that can improve operations, product quality, process quality, customer satisfaction and employee involvement, The various methods to assess progress of the quality journey.

LEARNING OUTCOME

Identify principles of quality and process innovation and their impact on management strategy and practice. Have an introductory knowledge of quality tools and technique. Apply Total Quality Management and Process Redesign/Innovation principles for competitive edge. Identify and prepare for difficulties in implementing change in organizations. Manage complexities of managing and leading in a TQM environment.

Where can we apply Quality Issues?

Manufacturing Pharmaceutical industry Biotech IT ITES Service industry Hotel industry Banking industry Education (Anywhere and Everywhere)

Major topics in Quality Issues in Engineering

Basics of Total Quality TQM: Thinkers and Thoughts Quality Awards Cost of Quality Total Employee Involvement Customer Satisfaction Kaizen Continuous Improvement Quality Circles Six Sigma People CMM Benchmarking Control of Accuracy and Precision, Process Capability Statistical Process Control Quality Management Systems, ISO 9000 series and 14000 series

EVALUATION CRITERIA
Exam
T-1

% of Marks
15

Duration
1 hr

Coverage
Syllabus covered up till T-1 Mainly syllabus covered after T-1, plus some questions from portions covered uptill test 1 Mainly syllabus covered after Test-2, and up to Test-3 Plus some questions from portions covered in Test-1 and Test-2.

T-2

25

1hr 30 min

T-3

35

2 hr 15: Project (Viva and Report) 10: Quiz (Entire Syllabus)

Teachers Assessment

25

As decided and announced by the teacher concerned in the class at the beginning of the course

Always listen to the market