Chapter 7 Safety and Security

Managing Housekeeping Operations Revised Third Edition (338TXT or 338CIN)

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Competencies for Safety and Security

1. Identify safety procedures that relate to tasks commonly performed by the housekeeping staff. 2. Identify common cleaning chemicals used by housekeeping operations and what safety equipment should be worn when using those chemicals. 3. Explain how OSHA regulations apply to hotel operations. 4. Describe how housekeeping departments comply with OSHA's Hazard Communication Standard. 5. Identify housekeeping's security responsibilities in relation to theft, key control, lost and found procedures, and emergencies.
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Common Housekeeping Chemicals

WaterTypical Minerals Iron Sulphur Calcium Phosphates Bathroom Cleaners Ammonia-based Chlorine-based All-Purpose Cleaners
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Common Additives to All-Purpose Cleaners

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Abrasives Acids Alkalis Degreasers Delimers Deodorizers Disinfectants Fiberglass cleaners Wetting agents
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Complying with OSHAs Hazard Communication Standard

1. Read the standard. 2. List all the hazardous chemicals at the property. 3. Obtain material safety data sheets (MSDSs) from chemical suppliers and make them available to employees. 4. Make sure chemical containers are properly labeled. 5. Develop and implement a HazComm program to educate employees on chemical safety.
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Information on Manufacturers MSDSs

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Chemical identity Hazardous ingredients Physical and chemical characteristics Fire and explosion hazard data Reactivity data Health hazards Precautions for safe handling and use Control measures
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Methods for Reducing Guest Theft

Offer towels, bathrobes, stationery folders, etc., for sale in the gift shop. Use as few monogrammed items as possible. Keep storage rooms closed and locked. Affix or bolt guestroom items and fixtures to appropriate surfaces. Secure windows.

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Methods for Reducing Employee Theft

Clearly state the consequences of stealing hotel property. Thoroughly screen applicants before job offers are made. Conduct monthly physical inventories. Keep all storerooms locked. Designate employee entrances and exits. Establish a claim check system for employees bringing items onto the premises. Establish a parcel pass system for employees taking items off the premises. Designate employee parking areas that are well lighted and some distance away from the building.
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