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Communication: A social process in which individuals employ symbols to establish and interpret meaning in their environment.
Can the misunderstanding of few words literally mean the difference between Life and Death?
Are you aware of the worst aviation disaster occurred in 1977 in Canary Islands??? Mis-interpretation of instructions. Heavy accents. Improper Terminology.
70% of our waking hours are spend in communicating writing, reading, listening, speaking.
70 % or all our communication efforts are: misunderstood, misinterpreted, rejected, disliked, distorted, or not heard (in the same language, same culture)!
Communication must include both the transference and the understanding of meaning.
An Idea no matter how great ,is useless until it is transmitted and used by others
FUNCTIONS OF COMMUNICATION
Control. Motivation. Emotional Expressions. Information.
PROCESS OF COMMUNICATION
Sender
Feedback
Barriers
Message
Receiver
Mode
an Idea
Transmitting
Reception
of the Message
Acceptance Using
the Information
Giving Feedback
MODE OF COMMUNICATION
Verbal
Oral Written
Non Verbal
Body language Sign language Facial Expressions Spatial relationship
ORAL COMMUNICATION
ADVANTAGES DISADVANTAGES
Speed Feedback
Distortion
Many Barriers
WRITTEN COMMUNICATION
ADVANTAGES DISADVANTAGES
Tangible
Verifiable
Time consuming
Lack of Feedback
language Body language Spatial relationship Facial expressions Vocals ASTOUNDINGLY, 70% OF ALL COMMUNICATION IS NONVERBAL
Misinterpretation
SIGN LANGUAGE
Form
of manual communication.
commonly in deaf communities.
Develops Differs
Some
SPATIAL RELATIONSHIP
Describes
Public
KINESICS
BODY LANGUAGE
You
the reality.
What
Middle management
Employees
FLOW OF COMMUNICATION
Board of directors
Finance
Marketing
Production
Finance Officers
Marketing Assistants
Factory Operatives
DOWNWARD COMMUNICATION
To give instructions Sharing Information Feedback on performance of employees Promotes authoritative atmosphere Generally through oral and written communication
UPWARD COMMUNICATION
Time is important. Be precise Dont assume Appointment and Agenda Information seeking
LATERAL COMMUNICATION
Across
Develops
Share
Give
information
feedback informal
Generally
CHANNELS OF COMMUNICATION
Channels
GRAPEVINE
Characteristics
Informal, not controlled by management. Perceived by most employees as being more
GRAPEVINE
Results from:
Desire for information about important situations
Ambiguous conditions
Conditions that cause anxiety
MEDIUM
Report Fax Telephone Memo Face to face Email Internet Notice board Video conference
Body language
Letters
for record.
of the information flow.
Direction Reach.
Confidentiality.
Nature of
Cost
Information.
of the medium.
COMMUNICATION FAILURE
Napoleon Bonaparte in 1799 was about to release 1200 Turks captured at Jaffa, when he was seized by a fit of cough, and he uttered.. Ma sacrez tons (massacre all of them) instead of.. Ma sacre tonx (my confounded cough) 1200 prisoners were executed.
you want to say What you really say What the other person hears. What the other person understands. What the other person says about what you said. What you think the other person said about you.
BARRIERS TO COMMUNICATION
accomplishments.
COMPUTER-AIDED COMMUNICATION
E-mail Advantages: quickly written, sent, and stored; low cost for distribution. Disadvantages: information overload, lack of emotional content, cold and impersonal.
Instant messaging Advantage: real time e-mail transmitted straight to the receivers desktop. Disadvantage: can be intrusive and distracting.
COMPUTER-AIDED COMMUNICATION
Intranet A private organization-wide information network.
Extranet An information network connecting employees with external suppliers, customers, and strategic partners.
Videoconferencing An extension of an intranet or extranet that permits face-to-face virtual meetings via video links.
RELEVANCE
According
to a study, about 70% of all new change programmes fail. internal communication is the main cause.
Poor
Organizations claim
coordination
Solving Sharing
Problem
Information
Conflict
Resolution