EMOTIONAL INTELLIGENCE

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Emotional Intelligence is a type of social intelligence that involves the ability to monitor ones own intelligence related to emotions and also respect other peoples emotions and use this information to guide ones thinking and action.
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What is an Emotion?
A moving of the mind or soul;

Excitement of the feelings,

Pleasing or painful; Disturbance or agitation of mind caused by a specific exciting cause and manifested by some sensible effect on the body.
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Emotional Intelligence is a combination of INTER PERSONAL and INTRA PERSONAL INTELLIGENCE.

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Types of EmotionS
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Happiness
Happiness is a positive emotion. It is an expression of pleasure, contentment, good-luck or good fortune.

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Increases blood pressure

Increases heart rate

Changes breathing
Reduces levels of certain neuro chemicals Provides a boost to the immune system
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Surprise
An expression used when something unexpected or sudden occurs. POSITIVE

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lifted and curved eyebrows

eyes, opened wide

horizontal wrinkles spanning across the forehead

dropped jaw, with mouth open
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Disgust

Disgust is a strong feeling of dislike. Negative

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wrinkle your nose up raise your cheeks raise your upper lip lower your brow form lines below your lower eyelid

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Fear
A feeling that something dreadful or dangerous is about to happen. Negative

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eyebrows become drawn and raised lips slightly drawn back with an opened mouth upper eyelids show wrinkles in the middle of their forehead

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Anger

Anger is a strong feeling of annoyance and displeasure. Negative

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 the brows become drawn together and lower their lips will become set in a squarish shape, and pressed together firmly their eyes will become bulgy their nostrils will flare their upper and lower eyelids will Page 15 tense

Sadness
The state of being sad, unhappy, sorrowful, or mournful. Negative

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The corners of the lips droop,

the bottom lip may tremble. The inner corners of the eyebrows are drawn upwards.
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Elements of Emotional Intelligence

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PERSONAL COMPETENCIES

SELF-AWARENESS

MANAGING EMOTIONS

SELF-MOTIVATION

EMPATHY

HANDLING and BUILDING Page 20 RELATIONSHIPS

1. SELF-AWARENESS Knowing one's internal states, preferences, resources, and intuitions.

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 High self-awareness refers to having an accurate understanding of how you behave, how other people perceive you, recognizing how you respond to others, being sensitive to your attitudes, feelings, emotions, intents and general communication style at any given moment and being able to accurately disclose this awareness to others.
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 SKILL INDICATORS Know when you are thinking negatively Know when your self-talk is helpful Know when you are becoming angry Know how you are interpreting events Know what senses you are currently using
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Know how to communicate accurately what you experience Know the moments your mood shifts Know when you are becoming defensive Know the impact your behavior has on others
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 SKILLS ASSESSMENT Do you recognize your feelings and emotions as they happen? Are you aware of how others perceive you? How do you act when you are defensive? Are you aware of how you speak to yourself?
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 MANAGING EMOTIONS The capacity to soothe oneself, to shake off rampant anxiety, gloom, despair, or irritability. The ability to be able to keep an emotional perspective.
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 SKILL INDICATORS Able to identify shifts in physiological arousal Be able to relax in pressure situations Act productively in anxietyarousing situations Calm oneself quickly when angry Associate different physiological cues with different emotional states
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 Use self-talk to affect emotional states Communicate feelings effectively Reflect on negative feelings without being distressed Stay calm when you are the target of anger from others
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 SKILLS ASSESSMENT Do you use anger productively? Can you manage your anxiety in times of change? Can you put yourself in a good mood?
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 MOTIVATION Be able to channel emotions to achieve a goal; to postpone immediate gratification for future gratification; to be productive in low interest, low enjoyment activities; to persist in the face of frustration and generate initiative without external pressure.
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 SKILL INDICATORS Able to "gear up" at will Able to regroup quickly after a setback Able to complete longterm tasks in designated time frames

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 Able to produce high energy in the context of lowenjoyment work Able to change and stop ineffective habits Able to develop new and productive patterns of behavior Able to follow through Page 32 words with actions

 SKILLS ASSESSMENT Are you persistent? Do setbacks set you back? Can you psyche yourself up?
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 EMPATHY The ability to exchange information on a meaningful level. Adept in skills necessary for organizing groups and building teams, negotiating solutions, mediating conflict among others, building consensus, and making personal connections.
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 SKILL INDICATORS Work out conflicts Build consensus Mediate conflict between others Exhibit effective interpersonal communication skills
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 Articulate the thoughts of a group Able to influence others, directly or indirectly Build trust Build support teams Make others feel good Sought out by others for advice and support
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 SKILLS ASSESSMENT Is it easy for you to resolve conflict? How well do you give criticism? Are you a good listener? Do you frequently praise people?
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 Handling and Building Relationships Being aware of other people's feelings and emotions; being able to listen to their feelings; being able to help others deal with their feelings and emotions inproductive ways and assist them in increasing their awareness about their own impact on others.
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 SKILLS INDICATORS Able to accurately reflect back to others the feelings they are experiencing Stay calm in the presence of others' distressful emotions Recognize when others are distressed Able to help others manage their emotions
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 Be perceived by others as being empathic Able to engage in intimate conversations with others Able to manage group emotions Detect incongruence between others' emotions and their behavior
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 SKILL ASSESSMENT Are you skillful in managing the emotions of others? How do you know when your boss is angry, sad, anxious? Can you manage an angry group? Are you comfortable with your feelings?
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BECOMING EMOTIONALLY INTELLIGENT

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Let me manage my EMOTIONS and not Let my EMOTIONS manage ME!!!!!!!

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Becoming EMOTIONALLY INTELLIGENT is a journey, which starts and ends with SELF or INDIVIDUAL.

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Some suggestions to help you start on this journey.

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1.Understand how you feel and be kind to your feelings. Recognize your feelings for what these are.

ALL FEELINGS ARE LIKE TOOLS IN YOUR HANDS TO PRODUCE A MONUMENT CALLED LIFE.
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2.Dont Blame

STOP BLAMING. TAKE CHARGE. ACT MATURELY.

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3. Set goals and use positive emotions to guide yourself.

SET GOALS. DECIDE WHICH EMOTION IS BEST SUITED TO ACHIEVE A DESIRED RESULT.

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BLOCKS TO EMOTIONAL INTELLIGENCE

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BLOCKS

PREJUDICE

LOW SELF-ESTEEM

OVER SENTIMENTAL BEHAVIOUR

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1.PREJUDICE All prejudice, narrowmindedness, favouritism, intolerance, block our ability to understand our emotions as well as the emotions of others. Put a STOP to prejudice and a GO to tolerance and progress. 51 Page

2. LOW SELF-ESTEEM A little black boy in an all white class in the days of discrimination stood up and saidGOD DIDNT MAKE JUNK. Yes! All of us are unique uncut sparkling diamonds and we must believe in ourselves and in the Page 52 beauty of life.

3. OVER SENTIMENTAL BEHAVIOUR

Sentiments have an important role in human relationships, but, when allowed to run wild, these damages the relationships. GROW UP! USE YOUR SENTIMENTS Page 53 WISELY..

HARMONY

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Life is nature and nature is harmony.

Learn to look at the brighter side of things and show this to people around you.
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Emotional Intelligence
Emotional Intelligence is, the ability of an individual to deal successfully with other people, to manage ones self, motivate other people, understand one's own feelings and appropriately respond to the everyday environment
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BECOME THE KIND OF PERSON WHO SPREADS SUNSHINE AND BRIGHTNESS, WHERE EVER THE PERSON GOES and not when ever the person goes.

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"In the last decade or so, science has discovered a tremendous amount about the role emotions play in our lives. Researchers have found that even more than IQ, your emotional awareness and abilities to handle feelings will determine your success and happiness in all walks of life, including family relationships."
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 "People high in emotional intelligence are expected to progress more quickly through the abilities designated and to master more of them."

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Good luck

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