HOUSEKEEPING

Overview

HOUSEKEEPING - OVERVIEW
Housekeeping maybe defined as the provision of clean comfortable and safe environment. (*provision-act of providing) Housekeeping Department is the backbone of a hotel

HOUSEKEEPING - OVERVIEW
Housekeeping is the biggest department of the hotel organization.
It is the face of the organization

outward as well as inward presentation

The goal is to ensure the highest

standard of cleanliness while maintaining efficiency. - consistency

HOUSEKEEPING - OVERVIEW
Main duty : responsible for cleanliness maintenance and aesthetic upkeep of the hotel. (*aestheticprinciples of good taste; appreciation of beauty) One of the deciding factor whether a guest will return or not Most important characteristic of HD staff: willingness to serve and please the guest

HOUSEKEEPING OVERVIEW

Housekeeping department is one of the departments working towards the satisfaction of the guest.
24/7 availability of service round the clock twenty four hours a day seven days a week

HOUSEKEEPING OVERVIEW
On arrival of the guest or visitor, he or she enters the foyer or the main entrance, the lobby. From the reception they will take the elevators to the room, passing the restaurants and lounges. They will gain an impression of the establishment from what it can be seen and the appearance that it presents. first

impression

YOU CAN ONLY MAKE ONE FIRST IMPRESSION

HOUSEKEEPING ORGNIZATIONAL STRUCTURE

Four basic components of organizational structure include job specialization, departmentalization, patterns of authority, and span of control.

exact structure of a housekeeping department varies depending on the size of the property

ELMRAY

EXECUTIVE HOUSEKEEPER SECRETARY ASST. EXECUTIVE HOUSEKEEPER LAUNDRY MANAGER

CLERK DRY CLEANING ATT.

FLOOR/GUEST ROOM SUPERVISOR GRA III GRA II GRA I

PUBLIC AREA SUPERVISOR FLORIST PA III PA II PA I

LINEN/ UNIFORM SUPERVISOR

LINEN/UNIFORM ATT. III LINEN/UNIFORM ATT. II LINEN/UNIFORM ATT. I

LAUNDRYMAN LM III LM II LM I

PRESSER
LM III LM III LM III

HOUSEKEEPING ORGANIZATIONAL CHART