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ENTERPRISE
CAPABILITY
PEOPLE TOOLS
Satisfaction
Planning
Driving Value
RELATIONSHIP MANAGEMENT
Governance Protocols Customer Care Monitoring
Corporate Standards and Policy Communications
1
Contract Management | 12
Processes
• Facing Service Providers and Business
Units CONTRACT
MANAGEMENT
Financial
Payments
Invoice Verification
PROCESS Service Provider payments
Charge Back
Analysis & Planning
Informed Decisions Controlled Costs Forecasting & Tracking
Effective Execution
Consistent Consumption Analysis
Compliance Financial Compliance
ENTERPRISE
CAPABILITY
Administration
Contract Change Control &
Documentation
PEOPLE Coordination TOOLS
and Internal Controls & Review
Collaboration Benchmarking & Competitive Analysis
Third Party Vendor Contracts
2
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1. F ina nc ial So u p et i t iv
r ci n e
Mana ge me n g
2. Hum an
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Capit al
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