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Slide 1
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About e-mail
Prodapt Confidential
Slide 3
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E-Mail History
•Ray had no idea that he was creating what would become email when he combined the SNDMSG and
CYPNET programs (earlier communication tool).
•Actually, it was quite easy for Ray to combine the two programs. One decision that Ray needed to make
was how to separate the username from the name of the machine that the message was being sent to.
After a quick ponder, Ray decided upon the @ character as a separator.
He soon had a complete program, which was actually two separate programs: a server receive and store
messages, and a client to view and send messages.
•Now came the moment of truth: the first email to ever be sent. This moment of truth passed rather
quickly, as the message was one of many that Ray used to test his program, and he merely thought he
was writing a program, not creating a new form of mass communication. The contents of the first email
message is lost to history, but it was probably something like "QWERTYUIOP". (Newman)
After working the bugs out of his new program, Ray decided to present it to his co-workers. In 1971, Ray
sent the first email to other people: an announcement of his program and an explanation of how to send
messages.
•Email quickly became very popular and spread very quickly, but nobody thought of it as something new
and great. Everybody who used it viewed email as just another logical step in the growth of the ARPANET.
•Despite a lack of notice, email use grew rapidly. Just two years after its introduction onto ARPANET,
email use took up 75 percent of all traffic on ARPANET. Nobody realized how big email was becoming for
quite a while, and when people did, they realized that email would spread and greatly change the way
people communicated.
Prodapt Confidential
Slide 4
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Fundamentals of e-mail
Prodapt Confidential
Slide 6
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Why do you need email etiquette?
Professionalism
Using proper email language will convey a professional
image.
Efficiency
E-mails that get to the point are much more effective
than poorly worded emails.
Prodapt Confidential
Slide 8
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30 most important email etiquette tips:
Prodapt Confidential
Slide 9
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30 most important email etiquette tips: