Click to edit Master subtitle style

4/14/12

Meaning

Interpersonal skills are also called as soft skills the skills that individual gather information, develop working relationship , foster intergroup harmony & build trust

4/14/12

Topic to cover

Conversation, Communication, Feedback, Feed forward, 7 Cs, Transactional analysis

4/14/12

Conversation v/s communication

Communication is telling & conversation is sharing. Communication distribute information & conversation create understanding

4/14/12

Conversation

Meaning: conversation is rule that allow

people to be around with harmony without stepping on each other

4/14/12

Why conversation
To

create network work as team grow faster

People To

4/14/12

Failure and success

Context Relationship Behavior

4/14/12

Communication

Meaning :

communication is process through which an information ,idea, opinion is transfer to more number of people

4/14/12

Communication Skills
Objectives of communication To inform To educate

Click to edit Master subtitle style

To persuade To motivate

To entertain Communication is goal oriented and helps to get across and accomplish results.

4/14/12

The communication process

Inten ded Mess age Encod ing Proce ss Mes sage and Cha nnel Decod ing Proce Perce ss ived Mess age

Decod ing

4/14/12 =

Feed back

Encod ing

Feedback

Is the information about the result of a process which is used to change the process itself. Providing feedback is critical task as a leader. Problems in feedback Leaders are generally not trained They may don't have frank dialog
4/14/12

Feed forward
Feedback after message is sent. Feed forward before main message is sent. Why feed forward?
When

message might offend receiver or

reflect badly on you, e.g. "I don't mean to be difficult but "
When

you want to prepare receiver for your message.

4/14/12

GIVING FEEDBACK
Focus on behavior, not personality Focus on descriptions, not judgments Focus on specific situations, not on

abstract judgments
Focus on "here and now" not "then and

there"
Focus on sharing perceptions and feelings

not giving advice

4/14/12

Feedforward
Feedforward refers to giving a pre-

feedback to a person or an organization from which you are expecting a feedback.

Provides direction for future performance. Enforce positive energy. It is re faster than feedback.

4/14/12

PRINCIPLES OF COMMUNICATION

Know your audience. Know your purpose. Know your topic. Anticipate objections. Present a rounded picture. Achieve credibility with your audience. Follow through on what you say. Communicate a little at a time. Present information in several ways. Develop a practical, useful way to get feedback. Use multiple communication techniques.
4/14/12

4/14/12

7 Cs OF BUSINESS WRITING
COMPLETENESS CONCISENESS CONSIDERATION CLARITY CONCRETENESS COURTESY CORRECTNESS
4/14/12

Transactional analysis
Meaning:

Transactional analysis, commonly known as TA to its adherents, is an integrative approach to the theory of psychology and psychotherapy.

4/14/12

Transactional Analysis first order structural model

4/14/12

Parent contamination

4/14/12