P M S Goal setting

KPA & Performance Planning

KPAs may be defined as important or critical categories of functions to be performed by any role incumbent, over a given period of time. Mechanism for role clarity and development

KRAs / Key Performance Indicators / performance Targets

Identified under each KPA Bring objectivity. Follow SMART guideline

Illustrations - Marketing Mgr

Goal /KRA/KPI Increase sales volume of product X by 20% by end of the year Actions. 1 Penetrate new segment 2 Develop new marketing technique 3 Strengthen Brand Image Tasks 1.1 Advertising 1.2 Promotion 1.3 Customer care 2.1 Direct sales 2.2 MLM 2.3 Promotional sales 3.1 Thru electronic Media 3.2 Thru Print Media 3.3 Thru Press Conference. 1.1 Locate prospective distributors 1.2 Finalize terms 1.3 Appoint and monitor 2.1 Appoint area wise dealers. 2.2 Conduct Survey in each area 2.3 Monitor sales thru dealer network Timel ine

Expand sales in 2 1. Appoint new territories with, distrbutors min Rs 5 Cr by end 2. Develop dealer of Q3 net work

Illustration- Production Mgr

Goal /KRA/KPI Increase worker productivity in dept x xx by 10% by end of the year Actions. 1 Impart job specific training to all. 2 Increase motivation. 3 Ensure eqpt & material availability Tasks 1.1 Co ordinate with HR to organize training 1.2 Prepare Engineers and skilled workers as trainers 1.3 Implement tech training thru HR 2.1 Introduce morning meetings of workers & supervisors. 2.2 Kaizen Scheme 2.3 Introduce Incentives 2.4 Monitor grievances thru effective working of the scheme 2.5 Train Supervisors to motivate workers 3.1 Co ordinate with engg and materials depts 3.2 Train operators in Self Mtce 3.3 Introduce KANBAN system Time line

Exercise- New Manager at Jayanagar Store

Goal /KRA/KPI Actions. Tasks Time line

PMS for Supervisors/ General staff

Support staff Clerks, data entry operators, receptionist, office assistants, accounts Asst, training organizers, travel Asst Etc Perf factors 1 2 3 4 5 6 7 8 9 Job Knowledge Out put Quality of work Mental ability Attitude Leadership Punctuality Attendance. Conduct. Weight age SS 3 3 2 3 2 2 2 2 1 Weightage GS 2 3 3 2 3 3 2 2

PMS for Supervisors/ General staff

Each factor is assessed on 0-5 scale and multiplied by respective weights. Reporting officer and reviewing officer can rate independently with predetermined weightages 70%, 30 %. Total overall score can be arrived for each

PA for Shop floor Workers

Parameters
Education / qualification. Work Experience Job Knowledge Quality of work Quantity of work Upkeep/House Keeping Attendance /absenteeism Team work Discipline Initiative. Attitude to learn. Dependability.

Challenges in Goal setting

Minimize seemingly opposing Goals within a Role, across roles / Functions ( Consistency), Short term vs long term, Development vs Control Integrating Goals of Various roles / levels to ensure uni direction and aligned. Avoid duplication. Goal setting for Service functions- Safety, environment, corporate communications, Public relations, Risk management, IT, Business Excellence, Leadership development, Innovation, R &D.

An example MBA student at XIME

How is MBA student performance addressed ? Need and benefits ? Listing by Individuals Performance of Faculty at XIME Performance of employees in a Business Organization.