Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Types of Reservations
Guaranteed Non-guaranteed Confirmed
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Advantages of a PMS
Improved accuracy and efficiency of room sales, reservations, and accounting of revenues Improved operational efficiency (elimination of repetitive tasks, current information readily accessible) Improved guest service (accurate and fast dissemination of guest information) Improved internal operational controls (standardization) Improved internal efficiencies/elimination of outside service bureau costs Improved ability to handle the logistics of multiple operations (timeshare, vacation club, and condotel rooms)
2010, Educational Institute 16
PMS Capabilities/Uses
Managing room inventory Handling reservations Checking guests in Assigning rooms Accommodating in-house guest needs Posting guest charges, making adjustments Checking guests out Handling all billing and accounting needs Assisting sales and marketing Handling back-of-the-house accounting activities Generating standardized reports Creating customized reports with built-in report writers
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Guest Relations
Pre-arrival mailings All staff members are responsible Moments of truth In-room expressions from management (flowers, wine, etc.) Concierges Reservations issues Damaged/lost guest property
2010, Educational Institute 18
Food demonstrations
Picnics or barbecues Meal transfers among outlets within the resort
2010, Educational Institute 20
Welcome receptions/farewell parties Cocktail parties Theme dinners Dancing and dance exhibitions Bingo Movies Musicales Talent nights Bridge tournaments
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Guest Services
Travel and transportation desk Shops and offices Concessions Safe-deposit boxes Packing and mailing service Medical services
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