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Organizational behavior is a field of study that draws on theory, methods & principles from different disciplines. It seeks to learn about: Individuals perceptions, values, learning capacities, & actions while working in groups & within the organization. The effect of the external environment on the organization and its human resources, missions, objectives, & strategies.
Organizational behavior:
Focuses on human behavior at individual, group, & organizational levels. Is multidisciplinary. Has a humanistic orientation. Is performance oriented. Is affected by the external environment. Relies on the scientific method. Has an applications orientation.
Level of Analysis
Individual
Sociology
Organization theory Power Organization culture Work teams Group development Change Behavioral change Attitude change Group processes Influence tactics Power and ethics Political strategies Group decision making Empowerment Conflict resolution Illusion of power Organization Group Field of OB
Social Psych.
Pol. Science
Anthropology
principles of human behavior Organizations are social systems Multiple factors shape organizational behavior Contingency approach: theres no one best way to manage in every situation; managers must find different ways that fit different situations Structure and processes affect organizational behavior and the emergent culture
Environment
CAUSES OF EFFECTIVENESS
Individual effectiveness
Group effectiveness
Organizational effectiveness
Feedback
RELATIONSHIPS AMONG MANAGEMENT FUNCTIONS & INDIVIDUAL, GROUP & ORGANIZATIONAL EFFECTIVENESS
Management Functions Planning Organizing Leading Controlling
Sources of Effectiveness
Individuals Objectives Job designs Delegated authority Person-centered influence Individual standards of performance Groups Goals Department or unit Group-centered influence Group standards of performance Organizations Missions Integrative methods & processes Entity-centered influence Organization standards of performance
Processes (Faster, more flexible, leaner, and ethical organizational processes. Organizational learning.)
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Facilitate
Principles of TQM: Do it right the first time to eliminate costly rework Listen to and learn from customers and employees Make continuous improvement an everyday matter Build teamwork, trust and mutual respect