Chapter 1

Introduction to Management and Organizations

Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Fundamentals of Management, Fifth Canadian Edition Copyright 2008 Pearson Education Canada

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LEARNING OUTLINE
Follow this Learning Outline as you read and study this chapter

Who Are Managers? Explain how managers differ from nonmanagerial employees Discuss how to classify managers in organizations. What Is Management? Define management Explain why efficiency and effectiveness are important to management

Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Fundamentals of Management, Fifth Canadian Edition Copyright 2008 Pearson Education Canada

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LEARNING OUTLINE (contd)

Follow this Learning Outline as you read and study this chapter

What Do Managers Do?

Describe the four functions of management Explain Mintzbergs managerial roles Describe Katzs three essential managerial skills and how the importance of these skills changes depending on managerial level

Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Fundamentals of Management, Fifth Canadian Edition Copyright 2008 Pearson Education Canada

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LEARNING OUTLINE (contd)

Follow this Learning Outline as you read and study this chapter

What Is an Organization?
Describe the characteristics of an organization Explain how the concept of an organization is changing The Challenges Managers Face Describe the current trends and issues facing managers
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Fundamentals of Management, Fifth Canadian Edition Copyright 2008 Pearson Education Canada

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LEARNING OUTLINE (contd)

Follow this Learning Outline as you read and study this chapter

What Is Corporate Social Responsibility?

Contrast the classical and socio-economic views of social responsibility Discuss the role that stakeholders play in the four approaches to social responsibility The relationship between corporate social responsibility and economic performance

Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Fundamentals of Management, Fifth Canadian Edition Copyright 2008 Pearson Education Canada

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LEARNING OUTLINE (contd)

Follow this Learning Outline as you read and study this chapter

Understanding workforce diversity

Accommodating diverse members in the organization

Why Study Management? Explain the universality of management concept Discuss why an understanding of management is important even if you dont plan to be a manager

Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Fundamentals of Management, Fifth Canadian Edition Copyright 2008 Pearson Education Canada

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Who Are Managers?

Manager
Someone who works with and through other people by coordinating their work activities in order to accomplish organizational goals

Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Fundamentals of Management, Fifth Canadian Edition Copyright 2008 Pearson Education Canada

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Types of Managers
First-line Managers
Are at the lowest level of management and manage the work of nonmanagerial employees

Middle Managers
Manage the work of first-line managers

Top Managers
Are responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Fundamentals of Management, Fifth Canadian Edition Copyright 2008 Pearson Education Canada

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Exhibit 1.1 Managerial Levels

Top Managers Middle Managers First-Line Managers Nonmanagerial Employees
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Fundamentals of Management, Fifth Canadian Edition Copyright 2008 Pearson Education Canada

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What Is Management?
Managerial Concerns
Efficiency
Doing things right Getting the most output for the least input

Effectiveness
Doing the right things Attaining organizational goals

Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Fundamentals of Management, Fifth Canadian Edition Copyright 2008 Pearson Education Canada

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What Do Managers Do?

Functional Approach
Planning
Defining goals, establishing strategies to achieve goals, developing plans to integrate and coordinate activities

Organizing
Arranging work to accomplish organizational goals

Leading
Working with and through people to accomplish goals

Controlling
Monitoring, comparing, and correcting the work
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Fundamentals of Management, Fifth Canadian Edition Copyright 2008 Pearson Education Canada

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Exhibit 1.2 Management Functions

Pl i Or izi i C tr lli Lead to D fi i t bli hi tr t , v l i ub l t c r i t ctiviti l , D t r i i Dir cti wh t tiv ti ll t b , rti i v lv h w it will r lvi , c flict b wh i t it it ri ctiviti t ur th t th r cc li h l Achi vi th r iz ti t t ur

Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Fundamentals of Management, Fifth Canadian Edition Copyright 2008 Pearson Education Canada

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What Do Managers Do? (contd

Mintzbergs Management Roles Approach (Exhibit 1.3)
Interpersonal roles
Figurehead, leader, liaison

Informational roles
Monitor, disseminator, spokesperson

Decisional roles
Entrepreneur, disturbance handler, resource allocator, negotiator
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Fundamentals of Management, Fifth Canadian Edition Copyright 2008 Pearson Education Canada

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What Do Managers Do? (contd)

Skills Approach
Technical skills
Knowledge and proficiency in a specific field

Human skills
The ability to work well with other people

Conceptual skills
The ability to think and conceptualize about abstract and complex situations concerning the organization
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Fundamentals of Management, Fifth Canadian Edition Copyright 2008 Pearson Education Canada

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Exhibit 1.4 Skills Needed at Different Management Levels

T r i l r r-l r I rt l Skill H Skill T i Skill l t l

Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Fundamentals of Management, Fifth Canadian Edition Copyright 2008 Pearson Education Canada

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What Is An Organization?
An Organization Defined
A deliberate arrangement of people to accomplish some specific purpose

Common Characteristics of Organizations

Have a distinct purpose (goal) Are composed of people Have a deliberate structure
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Fundamentals of Management, Fifth Canadian Edition Copyright 2008 Pearson Education Canada

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Exhibit 1.5 Characteristics of Organizations

Distinct urpose Deliberate Structure

eople

Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Fundamentals of Management, Fifth Canadian Edition Copyright 2008 Pearson Education Canada

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Exhibit 1.6 The Changing Organization

Traditional Stable Inflexible Job-focused Work is defined by job positions Individual-oriented Permanent jobs Command-oriented Managers always make decisions Rule-oriented Relatively homogeneous workforce Workdays defined as 9 to 5 Hierarchical relationships Work at organizational facility during specific hours New Organization Dynamic Flexible Skills-focused Work is defined in terms of tasks to be done Team-oriented Temporary jobs Involvement-oriented Employees participate in decision making Customer-oriented Diverse workforce Workdays have no time boundaries Lateral and networked relationships Work anywhere, anytime
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Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Fundamentals of Management, Fifth Canadian Edition Copyright 2008 Pearson Education Canada

Sizes and Types of Organizations

Managers and employees work in a variety of sizes of organizations Large organizations represent only 3% of the organizations in Canada Managers and employees work in a variety of organizations, and the type of organization has an impact on what managers can do Publicly held organizations Privately held organizations Public sector organizations Crown Corporations Subsidiaries of foreign organizations (e.g., Sears, Safeway, General Motors, and Ford Motor Company)
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Fundamentals of Management, Fifth Canadian Edition Copyright 2008 Pearson Education Canada

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Challenges Managers Face

Ethics
Increased emphasis on ethics education in university and college curriculums Increased creation and use of codes of ethics by businesses

Corporate Social Responsibility

Pursuing long-term goals that are good for society
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Fundamentals of Management, Fifth Canadian Edition Copyright 2008 Pearson Education Canada

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Corporate Social Responsibility

The Classical View
Maximize profits for the benefit of the stockholders Doing social good unjustifiably increases costs

Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Fundamentals of Management, Fifth Canadian Edition Copyright 2008 Pearson Education Canada

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What Is Social Responsibility? (contd)

The Socio-economic View
Management should also protect and improve societys welfare Corporations are responsible not only to stockholders Firms have a moral responsibility to larger society to do the right thing
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Fundamentals of Management, Fifth Canadian Edition Copyright 2008 Pearson Education Canada

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Exhibit 1.7 Approaches to Social Responsibility

Ob tructi i t A r ch r Di r f r ci l r ibilit c D f A r iv ch Acc A c t r r tiv ch r t it t ci l ibilit c t r Pr ctiv A r ch tr it t ci l ibilit

i i l it t t ci l r ibilit

ci l R

ibilit

i h

ci l R

ibilit

Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Fundamentals of Management, Fifth Canadian Edition Copyright 2008 Pearson Education Canada

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Workforce Diversity
Workforce diversity
Refers to employees in organizations who are heterogeneous in terms of gender, race, ethnicity, or other characteristics
A global issue Canada recognizes and celebrates differences Managers must make organizations more accommodating

Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Fundamentals of Management, Fifth Canadian Edition Copyright 2008 Pearson Education Canada

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Why Study Management?

The Value of Studying Management
The universality of management
Good management is needed in all organizations

The reality of work

Employees either manage or are managed

Self-employment
Management is also important in running your own business
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Fundamentals of Management, Fifth Canadian Edition Copyright 2008 Pearson Education Canada

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Exhibit 1.8 Universal Need for Management

All iz ll f Or iz ti r

All Or iz ti l Ar r ti uf cturi u R urc Acc u ti I f r ti t tc.

t I i ...

All Pr fit

f Or

iz ti t-f r-Pr fit

All Or B tt

iz ti

v l

Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Fundamentals of Management, Fifth Canadian Edition Copyright 2008 Pearson Education Canada

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