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Agenda

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Week 1 Title
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Maximum offshorable component of application development is 60-80% depending on the type of application
Custom application Analysis (%) Design (%) Development and unit test (%) Integration (%) Implementation (%)

Onshore

100 64 18 36 59

94

6 41

Offshore

82

Packaged application

Project preparation (%)

Business blueprint (%)

Realization (%)

Final preparation (%)

Go live (%)

Onshore

100

87 40 13 60

60 40

60 40

Offshore

Source: Gartner; Infosys; Wipro

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Backup

Determine the real value of the outsourcing deal to your firm

Illus ive trat
Real value Termination cost2 Management/change cost Innovation/ evolution Governance cost Contract renegotiation Retained in-house capabilities Annual face price of deal Cost to maintain access work in progress Cost to access IT staff and resources Cost to stop relationship Annual real cost of deal

Scale cost position3 Perceived value

Labor cost arbitrage VAT Industrialization of processes Vendor margin

Transition cost1 One-off cost Vendor selection process Project cost Business outages

Initial annual cost base1

1. Personnel cost, external IT staff, outsourcing, material cost, other 2. Distributed over the contract duration 3. For large-scale companies, scale savings may be reduced
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Backup

Is outsourcers' target cost realistic?

Focusing on lowest cost only can lead to significant performance and quality issues in the future

Illus

ive trat

Scale cost position3 Perceived value to outsourcer Real target cost base of outsourcer

Labor cost arbitrage Vendor margin + VAT Vendor margin + VAT One-off cost Vendor selection process Transition cost1 Project cost Developing capabilities Termination cost2 Cost to stop relationship Target Cost of Outsourcer

Initial annual cost base

1

Industrialization of processes

Annual face price of deal

1. Personnel cost, external IT staff, outsourcing, material cost, other 2. Distributed over the contract duration 3. For large-scale companies, scale savings may be reduced
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Application management covers the full application lifecycle

Waterfall lifecycle shown, though others such as iterative lifecycle have similar functions and roles

Portfolio development Demand planning Project prioritisation

Define priorities Define IT costs/ resource needs Outline work flow, risks Programme management

Project design and delivery Requirements/ design

Business analysis of need Domain input for model Architecture input for model Interface design Technical input for model Create technical, data, class models Schedule, milestones

Support Release Maintenance

Development

Testing

Define needs/ requirements Catalogue individual projects Define potential solutions Appraise functional unit benefits

Coding

User acceptance testing Integration testing Performance testing (e.g., load, stress) Production acceptance testing Approve release

Release application

Ongoing maintenance/fixes Define IT costs/ resource needs Problem tracking

Unit testing

Release. Stabilise Configuration and management Migration Accept project and application

User help desk

Project management

Project management Support: portfolio management, resource planning, finance, training

Application user Senior management FU project management

Application specialist Domain specialist IT business analyst

IT project manager Technical specialist Architect

Release manager Tester Programmer/coder

Note: There are multiple life cycle methodologies; This is just one example of the project development and design process
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Outsourcing potential greatest in project design and delivery

Potential for outsourcing/offshoring
Portfolio development Demand planning Project prioritisation
Define priorities Define IT costs/ resource needs Outline work flow, risks Programme management

Project design and delivery Requirements/ design

Business analysis of need Domain input for model Architecture input for model Interface design Technical input for model Create technical, data, class models Schedule, milestones

Support Release Maintenance

Development

Testing

Define needs/ requirements Catalogue individual projects Define potential solutions Appraise functional unit benefits

Coding

User acceptance testing Integration testing Performance testing (e.g., load, stress) Production acceptance testing Approve release

Release application

Ongoing maintenance/fixes Define IT costs/ resource needs Problem tracking

Unit testing

Release. Stabilise Configuration and management Migration Accept project and application

User help desk

Project management

Project management Support: portfolio management, resource planning, finance, training

High potential Medium potential Low potential

Note: There are multiple life cycle methodologies; This is just one example of the project development and design process
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Spirals

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Cockpit chart
Intake

Pipeline

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Chain reaction

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Vision

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Faucets

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Puzzles (I)
You can create puzzles however you want using however many pieces you want. You can also color the whole puzzle or single pieces

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Puzzles (II)

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Cubes (I)

Individual measures

1. Projects For example, purchasing components

3. Source 2. Topics For example, outsourcing For example, Client stand-alone

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Miscellaneous

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Gears

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Cycles (VI)

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Newspaper clips
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Calendar (MS Table)

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2007
Week I Months January February March April May June July August September October November December Week II Week III Week IV Week V Week VI

M T W T F S S M T W T F S S M T W T F S S M T W T F S S M T W T F S S M T W T F S S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

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2008
Week I Months January February March April May June July August September October November December Week II Week III Week IV Week V Week VI

M T W T F S S M T W T F S S M T W T F S S M T W T F S S M T W T F S S M T W T F S S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

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Gantt (MS Graph)

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September

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January

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9 16 23 2

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9 16 23 30

8 15 22 29 6 13 20 27 3 10 17 24 1 8/09 8/10 9/10 23/09 11/10 30/11

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BCG matrix
High Question marks Stars

Cash use (growth rate)

Low

Dogs Low

Cows High

Cash generation (market share)

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