CSBL09-R1

Retaining and Motivating your very Best Employees!

Ercell Charles Vice President of Instruction / Master Trainer Dale Carnegie and Associates

Do You Plan on Leaving Your Job When Economy Turns?

Employee Retention:
5 reasons people quit their jobs* 1. Bad Bosses 2. Lack of Employee Recognition 3. Lack of Advancement 4. Work/Life Balance issues 5. Eroded Trust!

*Kenya McCullum, Workplace Communication Examiner

Dale Carnegie Principle 17 Says:

Try to honestly see things from the other persons point of view.

Connect

Exceed

Discover

CONNECT

Important Equation! TRUST = Personal Credibility + Empathy

Dale Carnegies Rules of Human Engagement

Connection Principles 1 - 9

Cooperation Principles 10 - 21

Change Principles 22 30

DISCOVER

Motivation
Factors
Appreciation for good work Possibility for promotion Feeling in on things Job security Help with personal problems Good wages Interesting work Loyalty of management Tactful discipline Good working conditions

Managers

Workers

Motivation
Factors
Appreciation for good work Possibility for promotion Feeling in on things Job security Help with personal problems Good wages Interesting work Loyalty of management Tactful discipline Good working conditions

Managers
8 3 10 2 9 1 5 6 7 4

Workers

Motivation
Factors
Appreciation for good work Possibility for promotion Feeling in on things Job security Help with personal problems Good wages Interesting work Loyalty of management Tactful discipline Good working conditions

Managers
8 3 10 2 9 1 5 6 7 4

Workers
1 7 2 4 3 5 6 8 10 9

Job Security as a Key Motivating Factor:

Over 45:

Under 45:

43 %

11 %

Compensation as Key a Motivating Factor:

Over 45:

Under 45:

29 %

14 %

Employee Development as Key Motivating Factor:

Over 45:

Under 45:

33 %

66 %

EXCEED

H i ra rch y o f N e e d s e
Self-Actualization Importance Belonging Security Survival
2004 Abraham Maslow, Theory of Human Motivation

Why People Work

Recognition Responsibility Relationship Respect Reward

Tyranny of the Urgent

Urgent Not Urgent

1 3

Crisis Crisis Deadlines Deadlines Meetings Meetings Repairs Repairs Phone calls Interruptions E-mail Voice mail Reports Drop-ins

Important

2 4

Vision / Mission Planning Clarifying Values Planning Clarifying Values Relationships Relationships Vision/Mission Process -Improvement Process Improvement Trivia Internet Games Escapes Junk Mail Busy Work

Not Important

People support a world they help create!

Leadership is creating an environment that influence other achieve group goals.

Concurrent Session Code: CSBL09-R1

Retaining and Motivating your very Best Employees!

Ercell Charles Vice President of Instruction / Master Trainer Dale Carnegie and Associates

PRODUCT COMMUNITIES
with technical support

BIRDS OF A FEATHER
Tuesday only

GAMING AREA

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