Serving God and His People with Excellence

Chapter 4
 Success is a journey, not a
destination.
- Bob Richards

Chapter 4
Principle 8 - Share Ideas

Provide a safe, secure

environment to share ideas.

Chapter 4
Principle 8 - Share Ideas

Secure: without fear

Secure Environment
• welcoming
• loving
• accepting
Chapter 4
Principle 8 - Share Ideas

Safe & Secure Environment will

open up the creative process
and increase the quality.

Concern:
– Non-verbal communication
Chapter 4
DISCUSSION QUESTIONS
• What can we do to make it safe for
people to share their ideas for ministry
improvement?

• How and when can we get ideas from

everyone (including the community) for
ministry improvement?

Chapter 4
Principle 9 - Team-minded

Build a team mind-set to avoid

departmental barriers.

Chapter 4
Principle 9 - Team-minded
Us & Them Syndrome
– Departmentalized
– Self-Centered
– Non-Visionary
– Not excellence driven

Chapter 4
Principle 9 - Team-minded

How do you create a

team mind-set?

Chapter 4
DISCUSSION QUESTIONS
• What can we do to break down
departmental barriers?

• Why is their value in getting together to

discuss ministry ideas?

Chapter 4
Principle 9 - Team-minded

It takes teamwork in ministry to build a

great work from God. Listen to all voices
and build a church for God’s glory.
- Alan Nelson

Chapter 4
Principle 10 -

Eliminate slogans and

short-term goals.

Chapter 4
Principle 10 - d
• Quality improvement is long term.

• Quality improvement planning is unique

to all churches.

Chapter 4
Principle 11 - Avoid Numbers

Avoid numerical goals.

Chapter 4
Principle 11 - Avoid Numbers

Why not rely solely on

attendance, offerings, and
membership?

Chapter 4
DISCUSSION QUESTIONS
• How can we gather feedback from people
for ministry-improvement ideas without
relying on numerical goals?

Chapter 4
Principle 12 - Personal Ownership

Give people ownership.

Chapter 4
Principle 12 - Personal Ownership

Ways to increase personal ownership of ministry:

• provide safe secure environment for sharing
– ask for feedback
– ask for ideas
• empower people to be involved in decisions

Chapter 4
DISCUSSION QUESTIONS
• How can we improve ownership of those
involved in various ministries?

• What can we do to gather ideas from

ministry partners without offending
those whose ideas we do not use?

Chapter 4
Principle 13 - Educate

Vigorously educate people.

Chapter 4
DISCUSSION QUESTIONS
• Discuss ways education could help
improve the quality of ministries in our
church?

Chapter 4
Principle 14 - Action Time

Head into action.

Chapter 4
 The difference between ordinary and
extraordinary is that little extra.
- John Maxwell

Chapter 4