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Golden Rule: In order to be successful in exporting one must fully research its markets. No one
should ever try to tackle every market at once. Many enthusiastic persons bitten by the export
bug, fail because they bite off more than they can chew. Overseas design and product
requirements must be carefully considered.
Always sell as close to the market as possible. The fewer intermediaries one has the better,
because every intermediary needs some percentage for his share in his business, which
means less profit for the exporter and higher prices for the customer. All goods for export
must be efficiently produced. They must be produced with due regard to the needs of export
markets. It is no use trying to sell windows which open outwards in a country where,
traditionally, windows open inwards.
• Sell Experience: If a person cannot easily export his goods, may be he can sell his experience. Alternatively, he
can concentrate on supplying goods and materials to exporters' who already have established an export trade. He
can concentrate on making what are termed 'own brand' products, much demanded by buyers in overseas markets
which have the manufacturing know-how or facilities.
• Selling in Export: In today's competitive world, everyone has to be sold. The customer always has a choice of
suppliers. Selling is an honorable profession, and you have to be an expert salesman.
• On-Time Deliveries: Late deliveries are not always an exporters fault. Dock strikes, go-slows, etc. occur almost
everywhere in the world. If one enters into export for the first time, he must ensure of fast and efficient delivery of
the promised consignment.
• Communication: Communication internal and external must be comprehensive and immediate. Good
communication is vital in export.
• Testing Product: The risk of failure in export markets can be minimized by intelligent use of research.
Before committing to a large-scale operation overseas, try out on a small scale. Use the a sample test, and any
mistakes can then be corrected without much harm having been done. While the test campaign may appear to
cost more initially, remember that some of the cost will be repaid by sales, so that test marketing often turns
out.
• Approach: If possible some indication of the attitudes towards the product should be established, like any
sales operation. Even if the product is successful, to obtain reactions from the customer.
Preliminaries for Starting Export Business
• Merchant Exporter i.e. buying the goods from the market or from a manufacturer and then selling them
to foreign buyers.
• Manufacturer Exporter i.e. manufacturing the goods yourself for export Sales Agent/Commission
Agent/Indenting Agent i.e. acting on behalf of the seller and charging commission Buying Agent i.e.
acting on behalf of the buyer and charging commission
• Naming the Business
Whatever form of business organisation has been finally decided, naming the business is an
essential task for every exporter. The name and style should be attractive, short and meaningful.
Simple and attractive name indicating the nature of business is ideal. The office should be located
preferably in a commercial complex, in clean and workable surroundings. The letter head should
be simple and superb providing information concerning H.O., branches, cable address, telephone
number, fax number, banker's name and address etc. Pick up a beautiful trade name and logo
which reinforces your organisation's name and image.
• Selecting the Company
Carefully select the product to be exported. For proper selection of product, study the trends of
export of different items from India. The selected product must be in demand in the countries
where it is to be exported. It should be possible to procure or manufacture the selected product at
most economic cost so that it can be competitively priced. It should also be available in sufficient
quantity and it should be possible to supply it repeatedly and regularly. Besides, while selecting
the product, it has to be ensured that you are conversant with government policy and regulations
in respect of product selected for export.
Making effective Business Correspondence
You should recognise the importance of business correspondence as it is an introduction with
the buyer in proxy which may clinch his response according to the impression created by the
correspondence. For creating a very favorable and excellent impression, you must use a
beautiful letter head on airmail paper and a good envelope, nicely printed, giving fully
particulars of your firm's name, telephone, telex and fax number etc.
• Selecting the markets
Target markets should be selected after careful consideration of various factors like
political embargo, scope of exporter's selected product, demand stability, preferential
treatment to products from developing countries, market penetration by competitive
countries and products, distance of potential market, transport problems, language
problems, tariff and non-tariff barriers, distribution infrastructure, size of demand in the
market, expected life span of market and product requirements, sales and distribution
channels. For this purpose you should collect adequate market information before
selecting one or more target markets.
• Selecting prospective Buyers
You can collect addresses of the prospective buyers of the commodity from the following sources:
Enquiries from friends and relatives or other acquaintances residing in foreign countries.
Visiting/ participating in International Trade Fairs and Exhibitions in India and abroad. Contact
with the Export Promotion Councils, Commodity Boards and other Government Agencies. List
given in Appendix 4 of this book).