Mill Products: Industry Solution Map Edition 2007

Mill Products
Industry Solution Map

Edition 2007
Mill Products
Suppliers Product Design Marketing & Sales Planning Procurement Order Management Manufacturing Distribution Customers
Time to Market
New Product Development
Life-cycle Data Management
Supply Chain Planning
Demand & Supply Planning
Transportation Management
Sourcing & Procurement
Strategic / Global Sourcing
Operational Procurement
Manufacturing & Warehousing
Manufacturing Scheduling and Execution
Warehouse Management
Customer Service
Customer Interaction
Sales Order Management
Global Trade Management
Complaint / Claim Management
Enterprise Asset Management
Preventive Maintenance & Shutdown Planning
Maintenance Operations Management
Asset Comissioning and Decomissioning
Operational Compliance
Quality Management
Compliance Management (EH&S)
Enterprise Management & Support
 SAP AG 2007, 2
Mill Products
Time to Market
Customer Service

Analytics
Financials
Human Capital Management
Corporate Services
Operations Support
 SAP AG 2007, 3
Mill Products
Time to Market
Customer Service

Analytics
Strategic Enterprise Management Financial Analytics Operations Analytics Workforce Analytics
Financials
Financial Supply Chain
Financial Accounting Management Accounting Corporate Governance
Management
Talent Management Workforce Process Management Workforce Deployment
Corporate Services
Environment, Health and Safety Incentive and Commission
Travel Management Real Estate Management
Compliance Management Management
Operations Support
Project and Portfolio
Quality Management Indirect Procurement Global Trade Services Global Trade Management
Management
 SAP AG 2007, 4
Time to Market
Time to Market
New Product Development Life-cycle Data Management
Product Development (SAP S3,S32,S33 ) Document Management (SAP S3 )

Recipe Management (SAP S3,S32,S33 ) Product Structure Management (SAP S3 )
Project Execution (SAP S3 ) Change and Configuration Management (SAP S3 )
Prototyping and Ramp-Up (SAP S3,S20,S32 ) Distributing Master Data (SAP S22 )
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
 SAP AG 2007, 5
Demand & Supply Planning Transportation Management
Demand Planning (SAP S3,S10 ) Transportation Planning (SAP S3,S27 )

Supply Network Planning (SAP S3,S10,S26 ) Transportation Execution (SAP S3,S27 )
Initial Production Cycle (Blocks) Creation (SAP S3,S10 ) Supply Chain Visibility & Tracking (SAP S3,S27 )
 SAP AG 2007, 6
Strategic / Global Sourcing Operational Procurement
Vendor Evaluation and Monitoring (SAP S12,S13 ) Requirement Processing (SAP S3 )

Analyzing Spend (SAP S12,S13,S21 ) Supplier Order Collaboration (SAP S3,S12 )
Source of Supply Management (SAP S12,S13 ) Processing Purchase Orders (SAP S3 )
Managing Catalog Content (SAP S3,S12 ) Sales Order Processing (SAP S3 )
Invoicing (SAP S3 )
 SAP AG 2007, 7
Manufacturing Scheduling and Execution Warehouse Management
Manufacturing Scheduling and Execution Make-to-Order Inbound Processing and Receipt Confirmation (SAP S3,S14 )
Manufacturing Scheduling and Execution Make-to-Stock Outbound Processing (SAP S3,S14 )
Warehousing and Storage (SAP S3,S14 )
Cross Docking (SAP S3,S14 )
Physical Inventory (SAP S3,S14 )
 SAP AG 2007, 8
Manufacturing & Warehousing - Manufacturing Scheduling and Execution
Manufacturing Scheduling and Execution
Manufacturing Scheduling and Execution Make-to-Order Manufacturing Scheduling and Execution Make-to-Stock
Production Planning MTO for Mill Products (SAP S3,S11 ) Production Planning (Discrete Manufacturing) (SAP S3,S11 )
Production Cycle (Block) Optimization (SAP S11 P1,P4 ) Production Cycle (Block) Optimization (SAP S11 P1,P4,P8 )
Trim Optimization (Partner Product Available) (SAP S11 P1,P4,P5,P8 ) Trim Optimization (Partner Product Available) (SAP S11 P1,P4,P5,P8 )
Sequence Optimization (SAP S11 P7 ) Sequence Optimization (SAP S11 P7 )
Production Scheduling with Scheduling Heuristics (SAP S11 P1,P4,P7 ) Production Scheduling with Scheduling Heuristics (SAP S11 P1,P4,P7 )
Manufacturing Execution for Mill Products (SAP S3,S11 P1,P7 ) Manufacturing Execution for Mill Products (SAP S3,S11 P1,P7 )
Industry-specific Production Activity Control (SAP S11 P1,P4,P5,P7,P8 ) Industry-specific Production Activity Control (SAP S11 P1,P4,P5,P7,P8 )
 SAP AG 2007, 9
Customer Service
Customer Service
Customer Interaction Sales Order Management Global Trade Management Complaint / Claim Management
Self-Service Support through FAQ and Sales Order Management Make-to- Trading-Contract Handling (SAP S3 ) Complaints Processing (SAP S3,S9 )
Solution Search (SAP S9 ) order
Logistic Handling (SAP S3 ) Warranty Claim Processing (SAP S3 )
Service Contract Processing Sales Order Management Make-to-
(SAP S3,S9 ) stock Invoicing and Expense Postings Credit Memo Processing (SAP S3,S25 )
(SAP S3 )
Managing Catalog Content In-House Repair Processing
(SAP S3,S9 ) (SAP S3,S25 )
Customer Service and Support with
Interaction Center (SAP S9 )
 SAP AG 2007, 10
Customer Service - Sales Order Management
Customer Service
Sales Order Management
Sales Order Management Make-to-order Sales Order Management Make-to-stock
Sales Order Processing for Mill Products (SAP S3,S11,S25 ) Sales Order Processing for Mill Products (SAP S3,S11,S25 )
Basic Order Promising in ERP (ATP) (SAP S3 ) Basic Order Promising in ERP (ATP) (SAP S3 )
Enhanced Order Promising in SCM (global rules based ATP/CTP) (SAP S11 ) Enhanced Order Promising in SCM (global rules based ATP/CTP) (SAP S11 )
Outbound Processing (SAP S3,S14,S26 ) Stock Transfer Processing for Customer Order for Mill Products (SAP S3 )
Billing (SAP S3 ) Outbound Processing (SAP S3,S14,S26 )
Billing (SAP S3 )
 SAP AG 2007, 11
Preventive Maintenance & Shutdown Planning Maintenance Operations Management Asset Comissioning and Decomissioning
Engineering Change and Configuration Management Corrective Maintenance (SAP S3,S11 ) Investment Planning for Capital Assets (SAP S3 )
(SAP S3 )
Purchase Order Processing (SAP S3,S12 ) Investment Project Planning and Scoping (SAP S3 )
Equipment and Parts Physical Inventory
(SAP S3,S11 ) Dispatching and Scheduling (People/Tools) Investment Project Execution (SAP S3 )
Maintenance Cost Budgeting (SAP S3,S11 ) (SAP S3,S11 P3 ) Phase-In Equipment (SAP S3,S11 )
Parts Inbound Processing and Receipt Confirmation Phase-Out Equipment (SAP S3,S11 )
Preventive Maintenance (SAP S11 P6 ) (SAP S14 )
Asset Scrapping (SAP S3,S11 )
Invoicing Verification (SAP S3,S12 )
Reliability-Centred Maintenance (P1 )
Inspection and Calibration Processing (SAP S3,S11 )
Services and Service Parts Requirement Processing Refurbishment Processing (SAP S3,S11 )
(SAP S3,S12 ) Service Entry (SAP S3,S12 )
Shutdown Management (SAP S3,S11 )
Work Clearance Management (SAP S3,S11 )
Failure Mode and Effects Analysis (FMEA) Document Management (SAP S3 )

(SAP S3 P1 )
Document Management (SAP S3 )
 SAP AG 2007, 12
Quality Management Compliance Management (EH&S)
Quality Improvement (SAP S3 ) Product Safety (SAP S5 )
Quality Assurance and Control (SAP S3 P8 ) Hazardous Substance Management (SAP S5 )
Dangerous Goods Management (SAP S5 )
Quality Engineering (SAP S3 )
Waste Management (SAP S5 )
Audit Management (SAP S3 )
Industrial Hygiene and Safety (SAP S5 )
Occupational Health (SAP S5 )
Audit Management (SAP S3 )
Emissions Management (SAP S30 )
 SAP AG 2007, 13
Analytics
Strategic Enterprise Management Financial Analytics Operations Analytics Workforce Analytics
Legal and Management Consolidation Financial and Management Reporting Sales Planning (SAP S3 ) Workforce Planning (SAP S3 )
(SAP S3 ) (SAP S3 )
Procurement Analytics (SAP S3 ) Workforce Cost Planning & Simulation
Balanced Scorecard (SAP S3 ) Financial Planning, Budgeting and (SAP S3 )
Forecasting (SAP S3 ) Inventory and Warehouse
Risk Management (SAP S3 ) Management Analytics (SAP S3 ) Workforce Benchmarking (SAP S3 )
Profitability Analytics (SAP S3 )
Management Cockpit (SAP S3 ) Manufacturing Analytics (SAP S3 ) Workforce Process Analytics &
Product and Service Cost Analytics Measurement (SAP S3 )
Value-Based Management (SAP S3 ) (SAP S3 ) Transportation Analytics (SAP S3 )
Talent Management Analytics &
Strategic Planning (SAP S3 ) Overhead Cost and ABC/M Analytics Sales Analytics (SAP S3 ) Measurement (SAP S3 )
Financial Statement Planning (SAP S3 ) (SAP S3 ) Customer Service Analytics (SAP S3 ) Strategic Alignment (SAP S3 )
Payment Behavior Analytics (SAP S3 )
Internal Investment Planning (SAP S3 ) Program and Project Management
Working Capital and Cash Flow Analytics (SAP S3 )
Corporate Investment Management
Management (SAP S3 ) Quality Management Analytics
(P3 )
(SAP S3 )
Asset Analytics & Performance
Optimization (SAP S3 )
 SAP AG 2007, 14
Financials
Financial Supply Chain Management Financial Accounting Management Accounting Corporate Governance
Credit Management (SAP S3,S6 ) General Ledger (SAP S3 ) Profit Center Accounting (SAP S3 ) Audit Information System (SAP S3 )
Electronic Bill Presentment and Accounts Receivable (SAP S3 ) Cost Center and Internal Order Management of Internal Controls
Payment (SAP S3,S6 ) Accounting (SAP S3 ) (SAP S3 )
Accounts Payable (SAP S3 )
Collections Management (SAP S3,S6 ) Project Accounting (SAP S3 ) Risk Management (SAP S3 )
Contract Accounting
Dispute Management (SAP S3,S6 ) Investment Management (SAP S3 ) Whistle Blower Complaints (SAP S3 )
Fixed Assets Accounting (SAP S3 )
In-house Cash (SAP S3,S7 ) Product Cost Accounting (SAP S3 ) Segregation of Duties (SAP S34 )
Bank Accounting (SAP S3 )
Cash and Liquidity Management Profitability Accounting (SAP S3 )
(SAP S3,S21 ) Cash Journal Accounting (SAP S3 )
Transfer Pricing (SAP S3 )
Treasury and Risk Management Inventory Accounting (SAP S3 )
(SAP S3,S7 ) Tax Accounting (SAP S3 )
Bank Relationship Management
Accrual Accounting (SAP S3 )
(SAP S3,S6,S19 )
Local Close (SAP S3 )
Financial Statements (SAP S3 )
 SAP AG 2007, 15
Talent Management Workforce Process Management Workforce Deployment
Recruiting (SAP S1,S3 ) Employee Administration (SAP S3 ) Project Resource Planning (SAP S3,S24,S29 )
Career Management (SAP S3 ) Organizational Management (SAP S1,S3 ) Resource and Program Management
(SAP S3,S24,S29,S33 )
Succession Management (SAP S3 ) Global Employment (SAP S3 )
Retail Scheduling (SAP S3,S24,S29 )
Enterprise Learning (SAP S3 ) Benefits Management (SAP S3 )
Employee Performance Management (SAP S3 ) Healthcare Cost Management (SAP S3 P2 )
Compensation Management (SAP S3 ) Time and Attendance (SAP S1,S3 )
Payroll and Legal Reporting (SAP S3 )
HCM Processes & Forms (SAP S3 )
 SAP AG 2007, 16
Corporate Services
Environment, Health and Safety Incentive and Commission
Travel Management Real Estate Management
Compliance Management Management
Travel Request and Pre-trip approval Environment, Health & Safety (EH&S) Incentive Business Configuration (SAP Portfolio Management (SAP S3,S8 )
(SAP S1,S3 ) (SAP S3,S5 ) S3 )
Travel Planning - Online Booking Emissions Management (SAP S3,S30 ) Incentive Plan Maintenance (SAP S3 ) Commercial Real Estate Management
(SAP S3 ) (SAP S3,S8 )
Compliance for Products (SAP S3,S5 ) Incentive Processing (SAP S3 )
Travel and Expense Management Corporate Real Estate Management
(SAP S3 ) (SAP S3,S8 )
Global Travel Policy Compliance Technical Real Estate Management
(SAP S3 ) (SAP S3,S4,S5,S8 )
Travel and Expense Analytics (SAP Support Processes (SAP S3,S6,S7,S8 )
S3 )
 SAP AG 2007, 17
Operations Support
Project and Portfolio
Quality Management Indirect Procurement Global Trade Services Global Trade Management
Management
Project Planning Quality Engineering (SAP S3 ) Requisitioning (SAP S3 ) Sanctioned Party List Trading Contract Management
(SAP S3,S33 ) Screening (SAP S3,S3 )
Quality Assurance / Control Purchase Order Management
Resource and Time (SAP S15,S16,S17,S18 ) Expense Management
(SAP S3 ) (SAP S3 )
Management (SAP S3,S33 ) Export Control (SAP S15 ) (SAP S3,S3 )
Quality Improvement (SAP S3 ) Receiving (SAP S3 )
Project Execution (SAP S3 ) Product Classification Trading Execution
Audit Management Financial Settlement (SAP S3 ) Management (SAP S3,S3 )
Project Accounting (SAP S15,S16,S17,S18 )
(SAP S3,S3 )
(SAP S3,S33 ) Duty Calculation Position Management
(SAP S15,S16,S17,S18 ) (SAP S3,S3 )
Prototyping and Ramp-Up
(SAP S3 ) Customs Communication Risk Management (SAP S3 )
Development Collaboration Service (SAP S15,S16 )
(SAP S3 ) Trade Document Service
(SAP S15,S16,S17,S18 )
Trade Preference Processing
Restitution Handling
(SAP S17 )
Letter of Credit (SAP S15 )
Electronic Compliance
Reporting (SAP S15,S16 )
 SAP AG 2007, 18
Business Objectives
Scenario: Business Objectives:

Asset Comissioning and Decomissioning Increasing Transparency & Accountability
• Improvement of regulatory compliance
Managing Fixed Assets & Resources
• Minimize investment in operating facilities
• Optimize capital equipment and asset utilization
Complaint / Claim Management Improving Customer Service
• Improve service quality
• Complaint management and tracking
Improving Service Delivery
• Better service levels
Compliance Management (EH&S) Improving Regulatory Compliance
• Lower risk of harm to employees and customers/clients/citizens
• Lower risk of employee accidents
• Comply with future regulatory reporting requirements
Improving Service Delivery
• Faster access to relevant information
Customer Interaction Improving Customer Service
• 24x7 customer self-service
• Offer multiple points of access.
Increasing Revenue
• Provide competitive service offerings
Reducing Operating Costs & Increasing Efficiency
• Reduce transaction costs
 SAP AG 2007, 19
Business Objectives

Demand & Supply Planning Improving Customer Service
• Collaborate with business partners
• Improve forecast accuracy
• Reduce late orders
Increasing Revenue
• Reduce time-to-market & volume
Lowering Working Capital
• Reduce out-of-stock situation
Global Trade Management Improving Customer Service
• Shorten proposal/quotation cycle
Increasing Revenue
• Improve order fill rate
• Reduce administration, improve business processes
• Reduce order processing costs
• Improve asset and maintenance management
Life-cycle Data Management Increasing Transparency & Accountability
• Reduce error rate
• Support corporate memory vs individual memory
• Provide source of "one truth"
• Standardize processes for consistency, efficiency
Maintenance Operations Management Reducing Operating Costs & Increasing Efficiency
• Improve asset and maintenance management
 SAP AG 2007, 20
Business Objectives

Manufacturing Scheduling and Execution Lowering Working Capital
Make-to-Order • Improve capacity utilization
Manufacturing Scheduling and Execution Lowering Working Capital
Make-to-Stock • Improve capacity utilization
New Product Development Improving Customer Service
Increasing Revenue
• Develop new markets
Increasing Transparency & Accountability
• Improve transparency and auditability of activities
• Lower communications expenses
 SAP AG 2007, 21
Business Objectives

Operational Procurement Increasing Revenue
• Reduce out-of-stock situation
• Lower cost procured goods and services
• Reduce material and component obsolescence
• Improve procurement processes
Preventive Maintenance & Shutdown Increasing Transparency & Accountability
Planning • Provide decision support
Quality Management Improving Customer Service
• Improve product quality
• Improved quality and accuracy
• Reduce error rate
Improving Regulatory Compliance
• Improve auditability of information and actions
Sales Order Management Make-to-order Increasing Revenue
• Improve customer retention and loyalty
• Maximize profitability by customer
 SAP AG 2007, 22
Business Objectives

Sales Order Management Make-to-stock Increasing Revenue
• Improve customer retention and loyalty
• Maximize profitability by customer
Strategic / Global Sourcing Improving Corporate Strategy
• Support for the strategic planning process
• Lower cost procured goods and services
• Reduce material and component obsolescence
• Reduce administration, improve business processes
Transportation Management Improving Customer Service
• Lower work-in-process inventory
• Lower logistics costs
 SAP AG 2007, 23
Business Objectives

Warehouse Management Lowering Working Capital
• Increase inventory turns
• Reduce inventory carrying costs
Managing Fixed Assets & Resources
• Improve physical inventory process
• Improve inventory visibility
• Reduce of error rate by use of automated processes
 SAP AG 2007, 24
Key Performance Indicators
Scenario: Key Performance Indicators:

Asset Comissioning and Decomissioning • Total Assets Turnover Ratio
• Fixed Asset Turnover
• New Product Release Phase In, and Maintenance costs
• Capacity Utilization
Complaint / Claim Management • Percentage of Customer Complaints
• Customer Satisfaction Index
Compliance Management (EH&S) • Preventative Occupational Health And Safety Investment Factor
Customer Interaction • Customer Satisfaction Index
• Percentage of sales received via Internet
• Create Customer Order Costs
Demand & Supply Planning • Capacity Utilization
• Forecast Accuracy
• Forecast Cycle
• Percentage of customers sharing forecasts (Consensus Forecasting)
• Percentage of suppliers getting shared forecasts (Supplier Collaboration)
Global Trade Management • Delivery Performance to Scheduled Commit Date
• Perfect Order Fulfillment
• Supplier Fill Rate
Life-cycle Data Management • Engineering Change Order Time
• Number of ECOs
Maintenance Operations Management • Percentage of Planned Maintenance Work
 SAP AG 2007, 25

Manufacturing Scheduling and Execution • Production Lead Time
Make-to-Order • Scrap
• Total WIP Inventory Days of Supply
• Yield
Manufacturing Scheduling and Execution • Production Lead Time
Make-to-Stock • Scrap
• Total WIP Inventory Days of Supply
• Yield
New Product Development • Lead times: product development
• Time to Market
• R&D costs as a % of Revenue
Operational Procurement • Material Stock shortfalls
• Raw Material Inventory Turnover
• Inventory Days of Supply
• Supplier cycle time
• Supplier Fill Rate
Preventive Maintenance & Shutdown • Percentage of Planned Maintenance Work
Planning
Quality Management • Customer Satisfaction Index
• Yield
 SAP AG 2007, 26

Sales Order Management Make-to-order • Delivery Performance to Scheduled Commit Date
• Delivery Date Accuracy
• Order Line Items Fill
• Sales Cycle Time (Orders)
Sales Order Management Make-to-stock • Delivery Performance to Scheduled Commit Date
• Delivery Date Accuracy
• Order Line Items Fill
• Sales Cycle Time (Orders)
Strategic / Global Sourcing • Raw material inventory carrying costs
• Supplier on time Delivery Performance
• Supplier Service Level
• Raw Material Days of Supply
Transportation Management • Inbound Freight and Duties
• Transportation Costs
• Transportation Cycle Time
Warehouse Management • Complete Manufacture to Order Ready for Shipment Time
• Finished Goods Inventory Days of Supply
• Finished Goods Inventory Turnover
 SAP AG 2007, 27
SAP Products
Key Description
S1 DUET
S2 Mill Products: Fabricated Metals
S3 mySAP ERP
S4 mySAP ERP: Sales/Service Order Processing
S5 mySAP ERP: SAP Environment, Health and Safety
S6 mySAP ERP: SAP Financial Supply Chain Management - Biller Direct, Dispute, Credit and Collections Mgmt.
S7 mySAP ERP: SAP Financial Supply Chain Management - Treasury Management and In-House Cash
S8 mySAP ERP: SAP Real Estate Management
S9 SAP Customer Service and Aftersales Support for Mill Products
S10 SAP Demand and Supply Planning for Mill Products
S11 SAP Extended Manufacturing for Mill Products
S12 SAP Extended Procurement for Mill Products
S13 SAP Extended Sourcing for Mill Products
S14 SAP Extended Warehousing and Logistics for Mill Products
S15 SAP Gloal Trade Services - Export
S16 SAP Global Trade Services - Import
S17 SAP Global Trade Services - Restitution
S18 SAP Global Trade Services - Trade Preference
S19 SAP Integration Package for SWIFT
S20 SAP Marketing for Mill Products
S21 SAP NetWeaver Business Intelligence
S22 SAP NetWeaver Master Data Management
 SAP AG 2007, 28
SAP Products
Key Description
S23 SAP Price and Margin Management by Vendavo
S24 SAP Resource Management for Professional Services
S25 SAP Sales Management for Mill Products
S26 SAP Supply Network Collaboration for Mill Products
S27 SAP Transportation Operations for Mill Products
S28 SAP Visual Information for Plants by NRX (SAP VIP)
S29 SAP Workforce Management for Retail and Wholesale Distribution
S30 SAP xApp Emissions Management
S31 SAP xApp Manufacturing Integration and Intelligence (SAP xMII)
S32 SAP xApp Product Definition
S33 SAP xApp Resource & Portfolio Management
S34 Virsa Compliance Calibrator for SAP
 SAP AG 2007, 29
SAP Partner Products Powered by SAP NetWeaver 
Key Description
P1 ABB Industrial IT for Papermaking by ABB
P2 Deal Manager by Vendavo, Inc.
P3 External Scheduling
P4 Kiwiplan MES Suite by Kiwiplan
P5 Optimization
P6 Process Control
P7 Supply Chain Management
P8 TietoEnator Integrated Paper Solution by TietoEnator
 SAP AG 2007, 30
SAP Endorsed Business Solutions 
Key Description
P1 RCMO - Reliability Centered Maintenance and Optimization for SAP Service and Asset Management by Meridium
P2 VitalSpring - BP for Health Benefits and Finance
P3 zetVisions - zetControl Corporate Investment Management (CIM)
 SAP AG 2007, 31

Mill Products: Industry Solution Map Edition 2007

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Mill Products: Industry Solution Map Edition 2007

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Mill Products

Industry Solution Map

Enterprise Management & Support

Enterprise Management & Support

Enterprise Management & Support

New Product Development Life-cycle Data Management

Product Development (SAP S3,S32,S33 ) Document Management (SAP S3 )

Demand & Supply Planning Transportation Management

Demand Planning (SAP S3,S10 ) Transportation Planning (SAP S3,S27 )

Strategic / Global Sourcing Operational Procurement

Vendor Evaluation and Monitoring (SAP S12,S13 ) Requirement Processing (SAP S3 )

Manufacturing Scheduling and Execution Warehouse Management

Manufacturing Scheduling and Execution

Sales Order Management

Sales Order Management Make-to-order Sales Order Management Make-to-stock

Failure Mode and Effects Analysis (FMEA) Document Management (SAP S3 )

Quality Management Compliance Management (EH&S)

Quality Improvement (SAP S3 ) Product Safety (SAP S5 )

Strategic Enterprise Management Financial Analytics Operations Analytics Workforce Analytics

Human Capital Management

Talent Management Workforce Process Management Workforce Deployment

Scenario: Business Objectives:

Scenario: Business Objectives:

Scenario: Business Objectives:

Scenario: Business Objectives:

Scenario: Business Objectives:

Scenario: Business Objectives:

Scenario: Key Performance Indicators:

Scenario: Key Performance Indicators:

Scenario: Key Performance Indicators:

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