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a Leading courier and express cargo companies .
a It is also integrated logistic provider in south Asia.
a Offered services across more than 1000 location.
a Deliver express cargo between six main cities
Mumbai, New Delhi, Kolkata, Chennai, Bangalore, Hyderabad.
a BDEL maintained a large fleet of vehicles for transshipment.
 

 

a vocus on providing exceptional customer services.

a Target customer who need speed and reliability.

a Provide a range of transportation services.

a Cater to the specific needs of each customer segment.

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a A team of technocrats and a fully functional quick response team
a In-House technologies developed«
ë Track Dart
ë COSMAT-II
ë SMART
ë Mobile dart
a A courier service specially for students.
 



6  nparalleled and quality of customer service.

6 Different service for different customer groups.

6 Strategies to deal with innovation in IT and managerial

practices.

6 Strategies partnership and alliances.

6 Contracts with [many of its] customers.

a 1.Discuss the various customized services offered by blue dart to
different customer groups. What according to you are the weak
areas of customer service at Blue Dart?
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 Dart Apex

 Dart surfaceline

 Domestic priority

 Smart Box

 Airport to airport services

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·i) 

 ( This is 24hr. hotline available to the customer in
selected cities of the country.

·ii) p 
 ( a software-run-system which is installed at the

customer premises..

·iii)  


 ( Offers the overseas consignees receiving shipments

from India, the facility to pay the freight changes in foreign currency.

·iv)  ( This is a day definite door-to-door service for international

shipments weighing above 45 kgs. to destinations in the  SA.
§




a Cost of services

a Volatility in prices of fuel may affect the logistics sector

a Constrain in infrastructure facility

may affect the business
a . Explain how Blue Dart reaped the benefits from its partnerships
and alliances with other players in the industry? Discuss the kind of
competition that Blue Dart could face in the future?
  

 


  
 

¢ Tie up with vedEx benefited in 2 ways(-
Built good customer relationship
Gained experience and expertise

¢ Partnership with M/S Safe Hands ²

provided service in Hoogly , Nadia , and
other areas around kolkata and Howrah.

¢ Tie up with M/s Vishal International ²

provided its services in and around Malda.

¢ Strategic sales alliance with DHL-helped to provide international services to

domestic customer and also boosted the revenues of BDEL.
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a Local courier services

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6 The Company posted Rs 943.68 million profit after tax for the
year ended December 31, 2010.

6 Income from Operations for the quarter ended December 31,

2010 was Rs 3,188.83 million.

6 During the year 2010, Blue Dart handled over 87 million

domestic shipments, 0.74 million international shipments and
over 3,38,990 tonnes of documents and parcels across the
nation and 220 countries worldwide.
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