International Organization

International Organization
for Standardization
for Standardization

www.iso.org
 GROUP No:
Group members Roll No

Inderpal Singh Chadha 07

Chirag D 14

Appal J 23

Utsav Pandit 37

Remya Thomas 56
 ISO 9000 Family
• Deals with the fundamentals of quality management systems

• Based on eight management principles.

• Helps organizations to ensure they meet the needs of customers and other stakeholders .

• They are implemented by more than a million organizations in some 175 countries.

• ISO 9001 helps organizations to implement quality management.

• ISO 14001 helps organizations to implement environmental management.

 PROCESS MODEL OF ISO 9000
Continuous improvement of the
Quality Management System

Management
Responsibility

Satisfaction
Measurement,
Resource
CLIENT

CLIENT
Analysis and
Management
Improvement
Requirements

Product /
Input Output Product
Service
Data Data Service
Realization
 5 sections of requirements to translate in practice
The 8 principles of TQM

1- QUALITY MANAGEMENT SYSTEMS

(QMS, documentation requirements)
2- MANAGEMENT RESPONSIBILITY
(Management commitment, Customer focus, Quality Policy, Planning,
Responsibility, Authority and Communication, Management Review)
3- RESOURCE MANAGEMENT
(Provision of Resources, Human Resources, Infrastructure, Work
Environment)
4- PRODUCT REALIZATION
(Planning, Customer Related Processes, Design and Development),
Purchasing, Service Provision, Control of Measuring Devices)
5- MEASUREMENT, ANALYSIS AND IMPROVEMENT
(Monitoring and Measurement, Control of Non-conforming Product, Analysis
of Data, Improvement)
Deming’s wheel (P.D.A.C)

PLAN DO

ACT CHECK Continuous

Improvement
ISO
9000
 The ISO 9000:2000 Requirements

EXPECTED QUALITY PLANNED

by the Customer QUALITY
by the Company

Measurement of the Measurement of the

Client’s satisfaction Performance of the Company

PERCEIVED PRODUCED QUALITY

QUALITY by the Company
by the Customer
 ISO 9001
• ISO 9001 is for quality management.
• Quality refers to all those features of a product (or
service) which are required by the customer.
• Quality management means what the organization does
to
• ensure that its products or services satisfy the customer's
quality requirements and
• comply with any regulations applicable to those products
or services
• Quality management also means what the organization
does to
enhance customer satisfaction, and
• achieve continual improvement of its performance.
 ISO 14001
ISO 14001 is the standard that gives the requirements for an

Environmental Management System.

This means what the organization does to:

• Minimize harmful effects on the environment caused by its activities.

• To conform to applicable regulatory requirements.

• Achieve continual improvement of its environmental performance.

• The ISO 14000 family includes 21 other standards that can help an organization

specific aspects such as auditing, environmental labelling, life cycle analysis etc.
Benefits of ISO 9001 and ISO 14001
• International, expert consensus on state-of-the-art practices for
quality and environmental management.
• Common language for dealing with customers and suppliers
worldwide in B2B.
• Increase efficiency and effectiveness.
• Model for continual improvement.
• Model for satisfying customers and other stakeholders.
• Build quality into products and services from design onwards.
• Address environmental concerns of customers and public, and
comply with government regulations.
• Integrate with global economy.
 Processes, not products

• ISO 9001 and ISO 14001 are neither product standards nor service standards.

• They are process standards.

• Processes affect final products or services.

• ISO 9001 gives the requirements for what the organization must do to manage
processes affecting quality of its products and services.

• ISO 14001 gives the requirements for what the organization must do to manage
processes affecting the impact of its activities on the environment.
CASE STUDY
 APPLE – implementing ISO 14001
• Apple first achieved ISO 14001
certification for a manufacturing site in
1996.
 Total Carbon Footprint
For 2009, we estimate that Apple was responsible for 9.6 million metric tons
of greenhouse gas emissions.
 MANUFACTURING
Manufacturing — including extraction of raw materials and product assembly — accounts
for 45 percent of Apple’s total greenhouse gas emissions.

Using less Entire product

material makes line is free from
them many TOXIC
responsible for materials
fewer Carbon
emissions
 TRANSPORTATION
Five percent of Apple’s greenhouse gas emissions are a result
of transporting their products from assembly locations to
distribution hubs in regions where their products are sold
By reducing MacBook
packaging 53 percent
between 2006 and 2010,
they ship 80 percent more
boxes in each airline
shipping container. That
saves one 747 flight for
every 23,760 units shipped
 PRODUCT USE
The use of Apple products generate 46 percent of Apple’s total
greenhouse gas emission

ENERGY STAR qualification:

Unlike other manufacturers who
may have one or a few products
that are ENERGY STAR
qualified, every single Apple
product not only meets but
exceeds the United States
Environmental Protection
Agency’s strict ENERGY STAR
guidelines for efficiency. Apple is
the only company in the industry
that can make this claim
THANK YOU