Information Technology

Infrastructure Library v3

Omar Ali Khan

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Table of Contents
‡ What is ITIL
‡ Who should learn ITIL
‡ Advantages of learning ITIL
‡ ISO 2000 & ITIL
‡ ITIL v3 Foundation Course Details
‡ Exam Details
‡ G
  
 

 



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What is ITIL
‡ Mandated framework for any IT service industry
today«!!!

‡ The Information Technology Infrastructure

Library (ITIL) is a set of concepts and techniques
for managing information technology (IT)
infrastructure, development, and operations.

‡ ITIL® is the most widely accepted approach to IT

service management in the world today.

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Who Should Learn ITIL
‡ All IT Service Employees i.e..
± IT Engineers,
± Team Leads,
± Managers,
± Senior Managers,
± AVP¶s,
± Business Managers,
± Account Reps etc
‡ j 
 





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Advantages of learning ITIL
‡ Get competitive advantage
‡ Improved customer satisfaction through a more
professional approach to service delivery
‡ Improved IT services through the use of proven best
practice processes
‡ Increased competence, capability and productivity of IT
staff
‡ Reduce costs, risks, rework
‡ Improved systems/ applications/ IT Services availability
‡ Improved ROI of IT

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ISO 2000 & ITIL
‡ ISO/IEC 20000 - Standard for IT Service
Management
± Organization level certification

‡ ITIL ± Individual / Personnel level certification for

IT Service Management practices

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 ITIL v3 Foundation Course Details
‡ Course Duration:
± 2 Days ± Fast Track
± 3 Days ± Normal Track ± Including Main Exam on Day 3
‡ Material:
± Hard Copy ITIL Book
± CD Material includes ± Practice Exams, ITIL Templates,
Case Studies etc
‡ Value Added Training Services:
± Interview Preparation, Exam Preparation, LIVE Scenarios
based study, Group discussion, Mock exams, ITIL
˜
˜


implementation guidance, Processes and KPI built up

  guidance etc.

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Exam Details
‡ Duration:
± 1 Hour
± 40 Questions
‡ Passing Score 26 (i.e. 65%)
± Online / Prometric based
± Exam Fees ± 9000 INR per candidate

‡ >
 




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Brief Trainers Profile
‡ Total 14 years of IT Support,
Consultancy & Training
± 3.2 years in Corporate Trainings
± 9 years with GE (General Electric) /
Genpact
‡ 5.8 Years with GE IT Solutions ±
National Support Center
‡ 4.2 Years with GE Money ± Offshore
Technology Services
± 1.8 years with µMillennium Together¶
as Trainer & managing partner

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Trainers Client List

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