Implementation

of MIS in
Definition
Management Information Systems
(MIS) is the term given to the
discipline focused on the
integration of computer systems
with the aims and objectives on an
organisation.
MIS Assists

In Performing Tasks

Processing Of Information

Collation Of Business Data

About MIS
An integrated user machine system

For providing information

To support decision making

MIS Utilizes

Computer
Decision
hardware
making A database
and
model
software
Applications of MIS

Strategy • Provides financial statements &

support reports

Data • Allows collation of vast amount

processing of business data
 About ICICI

VISION:
To be the leading provider of financial
services in India and a major global bank.
 About ICICI

 Started In 1994 As A Subsidiary Of ICICI

Limited, An Indian Financial Institution
 In The Year 2000, Become The First Indian
Company And The First Bank From Non-
japan Asia To Be Listed On The NYSE
 Chanda Kochhar – MD & CEO
PRESENT SCENARIO
India's second-largest bank with
total assets of Rs. 3,600 billion

2,500 Branches

6,000 ATMS

Presence in 19 countries
 Products &
Services
Personal Banking - Deposits, Loans,
Cards, Demat Services, Wealth
Management, Investment, Insurance

NRI Banking - Money Transfer,

Bank Accounts, Investments, Loan,
Insurance

Business Banking - Corporate Net

Banking, Cash Management, Trade
Services, FX Online
 MIS IN ICICI BANK

Daily
Makes whole Convenient,
updating
process much round-the-
of
more quick, clock banking
transactio
simple and services
ns
reliable
 COMPUTING RESOURCES
Software Resources
• Application Software - Microsoft Office,
Adobe Reader, NOD32 Anti-Virus
• System Software - Operating System,
Windows 2003 server for mainframes
Hardware Resources
• Computer
• Printer & Scanner
• Networking Card
• Currency & Coin counters
TRANSACTION
PROCESSING SYSTEM
PAYROLL TPS
CUSTOMER
IDENTIFICATION
EMPLOYEE
RECORDS
REALTIME BANKING
ADVICES
e-CRM
Benefits of e-CRM to Banks
 Relationship with the customers
 Transaction security
 Website to market products or services
 Use of e-mail for business communication
Benefits of e-CRM to Customers
Increase
speed of processing and transaction
Improved service Quality
Improved Trust
Customers interaction
Some e-CRM initiatives of
ICICI Bank
Mobile ATM’s

Bulk Deposits

ATM’s for visually challenged

Services offered

ELECTRONIC
CLEARING (N.E.F.T.)
SYSTEM

REAL TIME ORGANISATION

GROSS TRANSACTION
SETTLEME PROCESSING
NT (R.T.G.S.) SYSTEM
ELECTRONIC
CLEARING SERVICE
(ECS CREDIT)
Facilitates paperless transaction
through an offline system
ECS Credit at all ECS
designated locations
Debit and Credit
Detailed MIS is provided to the
customer
National Electronic Fund Transfer (NEFT)
Efficient, secure, economical money transfer
"NEFT Application Form“
Debit and Credit
Real Time Gross Settlement (RTGS)
Minimizes the credit risk
Funds settled on a near real time basis
O.T.P.S
Integrates TPS in Payment
Gateway options
"Payment Gateway" designed to
accommodate the increasing
demand by e-commerce companies
Customized and User friendly
Select Items
Select Mode of Payment
Redirection to TPB
Entry of credit card
details
Transmission to the bank
Bank sends info to TPB
Result forwarded to EBS
Confirmation received
 Conclusion

Improved Lead
Internal Effective
Operational Effective Knowledg
over
Effectivenes ness e Sharing
Compe
s titors
 Suggestions For Improvement
Upgrade continuously
Improve process efficiency
More emphasis on security
Integrate MIS with ERP and EIS
Web-based CMS can be explored
Improve network
Timely training
Aditya Rai Zain Waris
Swapnil G. Saravade Nikhil Sakhare
Ashish Sawant Swapnil Rane