INTERPERSONAL SKILLS

“Interpersonal skills”refers to
mental and communicative algorithms
applied during social communications
and interactions in order to reach
certain effects or results.
The term "interpersonal skills" is used
often in business contexts to refer to
the measure of a person's ability to
operate within business organizations
through social communication and
interactions.
The important skills include :

Empathy,
Building trust,
Active listening,
Communication styles,
Dealing with difficult people,
Assertiveness.
Conflict management.
Empathy It is valued currency.
This means the ability
to put yourself in the
other person's shoes,
to see things from his
or her point of view.
It allows us to create
bonds of trust, it gives
us insights into what
others may be feeling
or thinking.
Empathy is also
particularly critical to
leadership
development in this
age of young,
independent, highly
marketable and mobile
workers.
Building trust
A shared belief that you
can depend on each other
to achieve a common
purpose.

Building relationships
requires the building of
trust.

Trust is the expectancy of

people that they can rely
on your word. It is built
through integrity and
consistency in
relationships.
Effective Listening: The Bottom
Line of Trust
A conversation is a
relationship, Both
speaker and
listener play a part,
each influencing
the other.

"You cannot
establish trust if
you cannot listen.
Trust-based Working
Relationships
Trust has an important
link with your
organizational
success. "Trust
elevates levels of
commitment and
sustains effort and
performance without
the need for
management controls
and close monitoring."
Trust as a Source of Competitive
Advantage
Trust-based working
relationships are an
important source of
your sustainable
competitive
advantage, because
trust is valuable, rare
imperfectly imitable,
and often
nonsubstitutable.
Trust is significantly
related to sales,
profits, and turnover.
Active listening
Active listening is a
particular way of engaging
in a conversation in which
attention is focused
primarily on one person,
with the listener fully
engaged in absorbing and
responding to what the
speaker is saying.

Having a direct, friendly,

and relaxed expression on
your face, conveys a
message that you are
listening attentively.
An active listener makes a variety of
responses.
It is appropriate to reflect feelings as
well as the factual content as they act
as an expression.
Interrupting the speaker or changing
the subject should not be done.
Mechanical responses should be
avoided.
Redirecting the conversation should
not be done.
Communication styles
Learn to improve your communication with
people who use styles different from yours,
enhances your effectiveness in many
different situations.
People differ on two scales:  whether they
emphasize tasks or people more, and
whether they usually ask questions or
make statements. People who tend to
focus on tasks and on telling thus are
Drivers, while task-oriented people who
focus on asking are analyticals.
People tend to get
along well with others
of their own type and
one or two compatible
types, whereas some
combinations clash.

Culture also plays an

important role in
communication.

Gender can also play

a role in shaping the
ways in which we
interact with each
other.
Communication skills
Listening – consciously
choose to do.

Consensus building -
general agreement arrived
at by all concerned.

Being responsible,

Conflict- Conflict resolution

is the process of
constructively mediating
opposite points of view so
that people can work
together to reach a
mutually acceptable
compromise.
Dealing with difficult people
Think about the
ways that you can
respond
constructively to
difficult people
when you
encounter them,
and ways you can
avoid becoming a
difficult person
yourself.
The Chatterbox
Rather than risk
insulting your
colleague, put the
blame on yourself.

Tell your coworker

you have trouble
concentrating while
you are listening to
her/his very
engaging stories.
Gossip
Gossip is that which
carries both
elements of truth
and untruth.

Listen to your
gossipy coworker
quietly, but don't
become a gossip
too.

change the subject

or say that you don't
feel right discussing
someone behind his
back.
 The Complainer
Offering an advice
to the complainer
probably won't do
any good.

Change the subject

whenever the
bellyaching begins.

Make sure that

your colleague
should gets the hint
after you do this
repeatedly.
The Delegator
Make the statement
that managers are the
only ones who have
the authority to
delegate.

Tell your coworker you

have your own work
with which to deal.

If team work is
encouraged in your
office and you have
time to help your
colleague, then it is
good to help.
 The Credit Grabber
Mention it to your
colleague and ask
him/her to let
others know about
your participation.
Make sure you let
others know .
unless you are
mandated to work
with this person,
refuse to help out
again.
Assertiveness
Inclined to
expressing wishes
and opinions in a
firm and confident
manner.

people confuse
being aggressive
with being
assertive. 
Guidelines for refusing a request
gently, yet effectively:
Review your priorities.
Determine who is best to do the job.
Work out your strategy and act right
away.
Offer your faculty partner alternatives
for getting the job done. 
Offer partial, rather than full, support
of the task.
 Conflict
It is inevitable in business
relationships, just as it is in
social relationships.

When looking at conflict

resolution, the persons
involved, the importance of
the issue, emotional states,
and desired outcomes may
all come into play.

Resolving conflict has to

do with one's willingness to
be cooperative.
Ways People Deal With Conflict

Avoid it. Pretend it is not there or

ignore it.
Accommodate it. Give in to others,
sometimes to the extent that you
compromise yourself.
Competing. Work to get your way,
rather than clarifying and addressing
the issue.
 Compromising - Mutual give-and-take.

Collaborating - Focus on working together.

Dealing with conflict up front leads to open

communication, conscious cooperation
among employees, and increased
productivity.
 CONCLUSION

Interpersonal skills are highly

essential to be incoorporated in each
and every individual of our society so
as to make life easy ,successful and
a step towards our growth and
transformation into a good human
being.