Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
üIntroduction
üKey characteristics of CM
üCase study
üAnalysis
What is “COMPETENCY” ?
Albanese (1989) –
§Competency maps:
Describe the different aspects of competent
behavior in an occupation against competency
dimensions such as strategic capability,
resource management and quality
KEY COMPETENCY RESEARCH
FINDINGS
Competencies
ü Improve employee performance
ü Focus on organizational culture and
values
ü Makes employees target oriented
KEY CHARACTERISTICS OF
COMPETENCIES
üEXAMPLES
§ERP( PEOPLESOFT,ORACLE,SAP)
§BUSINESS ENGLISH
§DEPARTMENT POLICIES
SKILLS
ü The proficient application of
knowledge & behavior in
completing job tasks or
duties.
ü They describe actual
physical or mental activities.
ü EXAMPLES
§ TYPING
§ OFFICE EQUIPMENT USE
(FAX)
§ MS WORD
§ MS POWER - POINT
BEHAVIORS
üThe observable actions an employee uses
to achieve job-specific results.
üEXAMPLES
§Aligns own activities and priorities to
meet organizational needs.
§Responds directly and thoroughly to
questions.
§Adapt to changes in direction,
priorities, responsibilities or relocate
CASE STUDY
üSECONDARY DATA :-
§Job description.
§Training programmes.
LEVELS OF PROFILES STUDIED
üINDIVIDUAL.
üGROUP OF INDIVIDUALS.
üPOSITION.
üGROUP OF POSITIONS.
üORGANIZATION.
LEVEL OF PROFILES IN THE
COMPANY
INDIVIDUALS
TARGET EXISTING
n T & D will exhibit a set of n Employee profile or
desired competencies. incumbent profile
GROUP OF INDIVIDUALS
§A new team will conduct §High performing
Strategic planning & team’s competencies are
policy review made as
standard(TEAM
PROFILE) on which
other teams are mapped
CONTD.
ORGANIZATION
TARGET EXISTING
üPOKA- YOKE
üSIX SIGMA
üKAIZEN
üKANBAN
ü5 S TECHNIQUES
ANALYSIS &INTERPRETATION
(Of CASE STUDY)
üEXECUTIVES – Some of them can be promoted
w/o training
Training requirements
§Product quality
§Analysis and mapping techniques
üASSISTANT MANAGERS
üTraining requirements
§Product quality
§Improvement techniques
§Process improvement
CONTD.
üSENIOR EXECUTIVES
Training requirements
§Analyzing and mapping skills
CONCLUSION
Internet (wikipedia)
ICWAI Journal (the mangmt accntnt January,2008)
COMPETENCY MAPPING –Ms.Seema
Sanghi(FACULTY FORE MGMT SCHOOL)