Christine Collins

Personal Background

Human Resource Professor Conrad

Management & helped me get the Was going to
Hospitality internship - Travel & complete this summer
Management major Tourism

Always look for

opportunities and be
Ended up being an
Class of 2022 open to new
unpaid internship
experiences when
you can
 Property
Background
◦ Concord’s Colonial Inn &

Hawthorne Hotel are in the trio of

properties

◦ Complimentary coffee, tea, and

pastries for guests in the Bake

Shoppe

◦ Overnight guests receive 10% off

in dining (Paige Hall & Patio)

◦ Library, various small rooms, tent,

meadow, cottage and arbor

Property Photos
Hotel Departments
◦ Food & Beverage (Dining)
◦ Banquets
◦ Sales
◦ Bake Shoppe
◦ Laundry & Housekeeping
◦ Hotel (Lodging)
 Publick House Historic Inn
◦ Event rooms

◦ Infamous Room 40

◦ 17 guest rooms (3 suites and 14 guest rooms)

◦ Unique

◦ Follow the hallway

 Country Motor Lodge
◦ 63 rooms with outdoor pool

◦ Overlooks the Hillside Arbor and The Cottage

◦ People have varying opinions

◦ Several buildings, only the first one is open

 Chamberlain House
◦ 20 rooms (12 suites and 8 guest rooms)

◦ Front-facing suites or in the back with a balcony

◦ My personal favorite besides the rooms in the inn

◦ Used to be an old farmhouse and was later renovated

◦ Accidentally went to the wrong area

Tillyer House
◦ Newest building on the property (2018)

◦ 28 overnight rooms

◦ Fitness room and spa

◦ Many people request to stay in these rooms

◦ Standard rooms (2 queen beds)

◦ Certain rooms only had 1 bed made up

 Mission Statement
From our Publick House family to your Family;
It is our mission to welcome you, our guests, and
home to the true experience of Yankee
Hospitality, providing you with comfort,
kindness and warmth. We pride ourselves in
delivering exceptional guest service and superior
quality fare. We will continue in the Publick
House tradition of being a welcome respite on
the road from Boston to Albany for weary
travelers and local visitors. It is our pleasure to
assist you by exercising our time honored
tradition of Home, Hearth and Family, building
and sharing memories for generations to come.
 Front Desk Tasks

Limited because Face of the Publick Filing/basic Answer/transfer phone Roommaster InnQuest
unpaid intern … House, especially the administrative work calls - software
getting paid with hotel side
knowledge  First contact How to find information, input
information, take reservations,
check-ins/check-outs
 FAQs

Calls to the
Publick House Dining/Bake Wrong Publick
Hours
come to the front Shoppe House…
desk

publickhouse.com