“ETTIQUETES”

AND ITS
IMPORTANCE
Presented by:
Shweta Salvi (62)
Rutika Ghadigaonkar (18)
Kajal Solankar (68)
Nimisha Jaypatil (23)
Shraddha Rasal (53)
Of Electrical Branch
 WHAT IS ETIQUETTE ?

• Etiquette refers to behaving in a socially responsible way.

• Etiquette tends to follow certain rules in society.
• Etiquette refers to guidelines which control the way a responsible individual should behave in the society.
• Etiquette is a specific code of proper conduct governing society.
• It is considered more superior than manners because it goes beyond behavioral guidelines. However, a person who
lacks manners cannot be expected to have etiquette.
 WHY DO WE NEED TO LEARN ABOUT ETIQUETTES?

• Etiquette helps us know how to treat others.

• Etiquette helps us to know how to behave and conduct ourselves in different environments.
• Etiquette makes people comfortable and at ease, it shows that we value and respect others.
• Etiquette promotes kindness, consideration, and humility.
• Etiquette gives the confidence to deal with different situations in life, it gives us life skills.
• Etiquette enhances your individual image; it eliminates discourteous behavior.
 ADVANTAGES OF ETIQUETTES

1.Improves your personality

2.Enriched relationships
3.Better professional progress
4.Confidence at its peak
5. Professional manners get positive attention
6. Driving with good manners can help prevent accidents. 
IMPACT OF
 ETIQUETTE IN TODAY'S SOCIETY

• Provides personal security

• Protect the feeling of others
• Makes communication clear
• Enhanced your status at work
• Makes first Good Impression
SIMPLE EXAMPLES OF ETIQUETTE IN REAL
LIFE
 SOME OF THE EXAMPLES ARE :-

 Choose your words wisely

 Think things out before you speak
 Don't speak loudly
 Speak with respect to and of others
 Do not ever speak of bodily functions
 Always respect elder people
 Using the terms - 'Thank you' ,'Welcome'.
 Hold a open door
 Speak highly of your parents
 Do not swear to use filth language and curse words
 DIFFERENCE BETWEEN ETIQUETTE AND
Etiquette MANNERISM Mannerism

Etiquette is a code of polite conduct based on social Manners are polite behaviors that reflects an attitude of
acceptance and efficiency. consideration, kindness and respect for others.

etiquettes definitely change depending on culture and Manners can remain similar across cultures.
customs.

Instilled at a proper age consideration. Instilled at younger age.

Can be learned through courses. Instilled by parents and peers.

Examples : being polite ,respecting others etc. Examples : the way in which one should walk, talk and dance.
Types of Etiquette
• Eating Etiquette :-

Individuals must follow certain decorum while eating in public.

• Travel Etiquette :-

Travel etiquettes are those guidelines and customs which control the way a person should behave when traveling.

• Business Etiquette :-

Business Etiquette includes ways to conduct a certain business.

• Social Etiquette :-

Social etiquette is important for an individual as it teaches him how to behave in the society.

• Meeting Etiquette :-

Meeting Etiquette refers to styles one need to adopt when he is attending any meeting, seminar, presentation and so on.
• Telephone Etiquette:-
It is essential to learn how one should interact with the other person over the phone. Telephone etiquette refers to the way
an individual should speak on the phone.

• Corporate Etiquette :-
Corporate Etiquette refers to how an individual should behave while he is at work.

• Clothing Etiquette :-
One must dress as per the occasion.
 BUSINESS ETIQUETTES

• Definition of business etiquette?

• Rules that allow us to interact in a civilized fashion
• Code of behavior that is grounded in common sense and cultural
norms
• Required because manners matters in the workplace
 CERTAIN IMPORTANT POINTS IN BUSINESS ETIQUETTES ARE:

  The three R’s

• Recognition
• Respect
• Response

 Importance of First Impressions:

 Reflecting Confidence:
 Promoting Positive Atmosphere:
IMPORTANCE OF BUSINESS ETIQUETTE
 TYPES OF BUSINESS ETIQUETTES

 Netiquettes
 Telephonic Etiquettes
 Dinning Etiquettes
 Office Etiquettes
 Meeting Etiquettes
1. Telephonic Etiquettes
Telephonic Etiquette refers to the principles of behaviour that one should use while having a business telephonic calls.
Some of the rules which should be followed while chatting with colleagues on telephone are: Identify yourself,
Address the caller in courteous manner, Listen carefully, Avoid eating ,Calls on hold, Missed calls.
2. Dinning Etiquettes
Dining Etiquette refers to the principles of behavior that one should use while having a business meal with colleagues.
Some of the rules which should be followed while dining with colleagues are: On time, Proper way to sit , Decide the menu
Quickly, Wait till everyone is served, Know which silverware to use with which food.
3. Office Etiquettes
Office etiquette is a code that governs the expectations of social behaviour in a workplace. Some of the rules which should be
followed while dining with colleagues are: Respect for colleagues, Personal life should not interfere, On time, Appear
Professional, Can-do attitude, Flexible
4. Meeting Etiquette
Meeting Etiquette refers to the principles of behaviour that one should use while having a business meeting. Some of the rules
which should be followed while attending a business meeting are: Handshake, Eye contact , Introduction
5. Netiquettes
Netiquette is the correct or acceptable way of using the internet. Main netiquettes that should e followed in an organisation
are:
 Email Etiquette: Email Etiquette refers to the principles of behaviour that one should use when writing or answering email
messages.
 Chatting Etiquette: Chatting Etiquette refers to the principles of behaviour that one should use while having an online
chatting with colleagues, clients or boss.
 CONCLUSION

• A good business etiquette allows a business to put its best foot forward and can protect business owners and employees from internal and
external conflicts by setting a high standard for behaviour by all.
• Etiquettes is one of the most important and yet, most neglected part of professional's life. If we are not aware of the basic rules of etiquette,
then we are most likely to make errors that might be unknown or seemingly innocent, but could be easily misconstrued as deliberately and
offensive by the person listening to you .
• By observing common courtesy and etiquettes, newcomers can impress not only their boss but everyone around them in the workplace. This
will add to their credentials and help them climb up the corporate ladder.
• Thus, we can conclude whether it be socially or professionally etiquettes are equally important. It differentiates us from animals. At the end,
the start of etiquette can be from:
• Be thoughtful
• Be cheerful
• Be generous
• Be co-operative
• Be helpful
• Don’t be bossy
• Don’t put people down or say rude things
• Respect other’s privacy
• Take care of personal property