K NO WL E DG E

MANAGEMENT
 “ Knowledge management is
the deliberate and systematic
coordination of an organization’s
DE FI N I TI ON people, technology, processes,
and organizational structure
in order to add value through
reuse and innovation.

”
 D ATA INFO RMATIO N KNOWLEDGE

Screen time of a “I have to leave before At around 5pm, it will be

movie at 7pm 5pm so I can catch up impossible to catch up with the
with the 7 pm movie 7pm movie. I remember the
at the cinema near my last time i took the ride, the
office.” traffic was heavy. I’ll therefore
leave by 4pm.
TACIT KNOWLEDGE
• Ability to adapt, to deal with
new and exceptional situations
• Expertise, know-how, know-
why and care why
• Abilty to collaborate, to share
vision, to transmit a culture
• Coaching and mentoring to
transfer experiental knowledge
on a one-to-one, face-to-face
basis
EXPLICIT KNOWLEDGE
• Ability to disseminate,
reproduce, to access and to
reapply
• Ability to teach, to train
• Ability to organize, to
systematize, to translate a
vision to mission statement,
operational guidelines
• Transfer of knowledge via
products, services, and
documented process
 CAPTURE

APPLY CODIFY
KNOWLEDGE
MANAGEMENT
CYCLE
ACQUIRE CREATE

SHARE
 LEANER
GLOBALIZATION ORGANIZATION

CORPORATE TECHNOLOGICAL
I M P O RTA N C E AMNESIA ADVANCES

OF KNOWLEDGE
MANAGEMENT