CSC Supplier Diversity Program

Overview
Diane G. Dempsey
Sr. Manager – Supplier Diversity Program
July 11, 2005

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CSC Is the 3rd Largest Global Provider of Information Technology
(IT) and Business Services.

• Founded 1959
• Specializing in:
– IT and business process outsourcing
– Systems integration and development
– Management and technology consulting and
professional services
• $13.9B in revenues for 12 months ended Dec. 31, 2004
• Approximately 79,000 employees in locations worldwide
• Serving 15 industries on six continents

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CSC Today
Fiscal Year Data
Revenue Employees
16 100,000
13.9 79,000
14
80,000
12 11.4 67,000
10 9.3 58,000
$ Billions

60,000
8
6
40,000

4
20,000
2
0 0
12 Months 2000 2002 2005
2000 2002 Ended2004
12/31/2004

LTM* Revenues:
By Industry By Service By Geography
Asia
3% Other Intl. 2%
Federal IT and Australia
Utilities 3% Professional Federal 4%
Other O/S
Retail and Dist. 2% 13% Services
Healthcare 3% 31% 3%
Federal Europe
Chemical 5% 34% 30% North
Telecom 7% Comm. America
Comm. IT and O/S 61%
Professional 47%
Discrete Services
Manufacturing 19%
and A&D Credit and
17% Financial
Services
16% * Last 12 months ended December 31, 2004
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Representative Clients Worldwide

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Our Regions and Countries

51
Argentina Hong Kong Philippines
Australia Hungary Portugal
Austria India Peru
Bahrain Indonesia Qatar
Barbados Ireland Republic of Korea
Belgium Italy Saudi Arabia
Bermuda Japan Singapore
Brazil Luxembourg Slovakia
Countries With British V.I. Macau South Africa
Permanent CSC Locations Canada
Chile
Malaysia Spain
Sweden
Mexico
China Netherlands Switzerland
Colombia Netherlands Taiwan (ROC)
Czech Republic Antilles Thailand
Denmark New Zealand United Arab
East Timor Norway Emirates (UAE)
Egypt Oman United Kingdom
France Pakistan United States
Germany

29
Botswana Jamaica The Democratic
Brunei Kuwait Republic of
Costa Rica Morocco Congo (DRC)
Cyprus Namibia Russia
Dubai Nepal Sri Lanka
Ecuador Panama Swaziland
Finland Papua Trinidad
Countries Where CSC Greece New Guinea Uruguay
Venezuela
Serves Clients Guatemala
Honduras
Poland
Puerto Rico Vietnam
Iceland Yemen

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World Sourcing Model
Applications and Business Process Outsourcing
Ireland United Kingdom
Solution centers
2 ITO/AO Centers in ITO/AO centers
Dublin and Limerick 2 BPO Centers in Insurance BPO centers
Swindon and Luton
Banking BPO centers
Canada Healthcare BPO centers
1 ITO/AO Center in Montreal
Bulgaria
1 ITO/AO Center in Sofia

India
1 BPO Center in Noida/New Delhi
3 ITO/AO Centers in Noida/New Delhi,
Indore, and Hyderabad
Spain
1 ITO/AO
Center in
Asturias France Singapore
1 BPO Center in 1 ITO/AO Center in
Paris Singapore
Malaysia
1 ITO/AO Center
in Kuala Lumpur
United States and Mexico
13 BPO centers in Columbia, Australia
Sarasota, Greenville, Jacksonville, 1 ITO/AO Center
Wethersfield, Houston, Dallas (2),
Kansas City, Birmingham (2), South Africa in Melbourne
Albany, and Mexico 2 BPO Centers in Cape Town
and Johannesburg
1 ITO/AO Center in Cape
Town

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 CSC’s Centers of Excellence
Explore and test state-of-the-art solutions with minimum
investment and maximum innovation and results

Aerospace Air Traffic Banking Best Manufacturing Database eBusiness

Communications Management Practices
and Engineering

CSC e4SM and Global Business Healthcare High- Life Insurance, Modeling and
Business Process Continuity Business Performance Annuities and Simulation
Management Services Process Outsourcing Computing Pensions

Property and Security Secure Systems Training (includes

Casualty Telecommunications Performance Multimedia)
(General) Insurance

Providing the right setting to demonstrate, test, evaluate, and

deliver innovative client solutions
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 How CSC Segments the BPO Market

Insurance Banking Healthcare Credit Services Federal

Industry-Specific

Administration of Loan acquisition, Health claims Consumer credit High Performance

new and renewal loan servicing, processing and reports and Computing
P&C policies from insurance tracking, medical management mortgage
application through debt protection, requests Testing
first notice of loss auto warranty Indemnity, HMO/PPO,
point-of-service, Satellite Operations
administration
Full administration self-funded, Facilities and Range
of individual life and Medicare, Medicaid, Operations
annuities dental, behavioral
health Civil Administration
and Security
Operations

Demand
Cross-Industry

• Customer Relationship Management (CRM) • Call Centers • Billing

Supply
• Supply Chain Management (SCM) • Logistics • Distribution • Warehouse Management

Enterprise
• HR • Finance and Accounting • Indirect procurement

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Best Total SolutionTM Is Drawn from CSC’s
Complete Offerings Portfolio
Consulting • Business and IT strategy • Business process integration and
• Industry consulting management
• Competitiveness strategy • Information assurance
• Organization and culture

Systems • IT planning and architecture • Procurement

Integration • Enterprise application integration • Systems development
• Client relationship management • Creative services
• Supply chain management • Human dynamics

IT Outsourcing • Applications and legacy systems management
• Web and application hosting
• Technology planning, migration,
and transformation
Products • Banking and financial transaction management
• Card processing systems
• Customer care management
• Insurance and reinsurance administration
• Profitability analysis
• Risk management
• Broker, agent, and intermediary management
Business • Insurance underwriting, benefits, and
Process claims administration
Outsourcing • Billing, remittance, and customer care
• General accounting and reporting
• Healthcare payor and provider management
• Desktop and distributed computing
• Network services
• Data center operations
• Help Desk
• Healthcare plan administration
• Membership management
• Web self-help
• Billing/capitation management
• Case management
• Clinical operations and practice
management
• Supply chain management
• Human resources and payroll
• Pension plan administration
• Procurement
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 CSC Ranked CSC Ranked #1
#1 Federal Federal Enterprise
Systems Integrator Resource
Planning Provider

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CSC Supports an Active Supplier Diversity Program
Computer Sciences Corporation’s award winning Supplier Diversity Office
actively utilizes suppliers of diverse backgrounds in CSC’s
procurement process. This is done through program development,
strategic sourcing, training, reporting and monitoring performance.
CSC’s supplier diversity initiatives span both the U.S. federal and
commercial marketplace.
• Maintains national contracts with Minority Business Enterprises/
Women-Owned Business Enterprises (MBE/WBE) for computer
equipment reseller, temporary technical staffing and freight forwarding;
• Supports client’s diversity programs by contracting with local
MBE/WBE for labor, maintenance, hardware procurement;
• Participates in Mentor Protégé programs allowing CSC to mentor
protégé companies in developing infrastructure, business processes
and technologies benefiting CSC, our customers and the protégé
companies. CSC has received the Nunn-Perry award three times for
this program.

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 Outreach & Contracting with Small Businesses

CSC has implemented aggressive efforts to comply with

outreach and contracting performance:
Attends over 100 supplier diversity events annually;
• Counsels approximately 8000 representatives of companies
owned by diverse suppliers per year;
• Spent $468 million with Minority & $523 million with Women-
Owned Business Enterprises in 2004.
• Supports an excellent Mentor Protege Program, providing
developmental guidance to multiple proteges in the Federal
Sector.

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 CSC’s Mentor Protégé Program
• CSC provides mentoring to qualified
SDB/WOSB/Hubz/SDVOBs in the Federal Sector, both in
DOD and Civil Agencies, by utilizing their services on a
bonafide contract.
• CSC requires that candidates possess a minimum of two
years of subcontracting experience with CSC.
• CSC reviews and approves candidates for the Mentor
Protégé Program based on their corporate capabilities and
complementary skills. The program limits participants in
order to provide necessary focus for protégé development.

• CSC has been awarded the Nunn-Perry Award three times

for its success in the DOD Mentor Protégé Program.

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CSC’s Mentor Protégé Program - History
CSC has participated in mentor-protégé programs
since 1995, nurturing
SDB/WOSB/Hubz/VOB/SDVOB businesses and
increasing supplier diversity initiatives.
– Dept of Defense Program reimburses Mentors for a
portion of the cost incurred for mentoring proteges.
– Civil Agency Programs offer credit for
sdb/wosb/hubz/sdvob utilization on the SF 295 report,
issued annually.
• Program was expanded in 2005 to include woman-
owned, hubzone and service disabled veteran-
owned businesses in accordance with federal
government contracting requirements.

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CSC’s Proteges
• Blue Collar Objects (SDB)– Department of The
Treasury
• Delta - (SDB/HUBZ) – NASA
• East West Enterprises (SDB) – U. S. Army
• Infinity Technology – (SDB/WOSB) – U.S. Army,
expired 1/05, currently in NASA Program.
NASA InfoSurv (SDB) – U. S. Army
• HMP – (SDB/WOSB) Department of Energy
• Group IQ, Inc. - SBA
• Mandaree Enterprise Corporation (SDB/Alaskian/Hubz)
– Department of Homeland Security
• Pemcco (SDB) – U. S. Army
• SAI Tech (SDB/WOSB) – NASA
• TAG (SDB/VOB) – DISA

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Areas of Focus
• CSC recognizes that each protégé has unique needs.
CSC mentors it’s protégés based on findings ascertained
from a gap analysis, identifying areas of focus:
– Finance, Cost Analysis/Pricing & Contracts
– Marketing & Business Development – Communications
plan & sales strategy & pipeline development
– Proposal Preparation & Review
– Systems Engineering Planning & Development
– ISO Processes
– CMMI Level elevation
– Strategic Plan Development
– Leadership Training

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Nunn Perry Awards
• Three Consecutive Nunn-Perry Awards

The Nunn-Perry Award was established in 1995 to

recognize a Mentor-Protégé team's outstanding
performance. CSC participated in teams that
received this award in 2000, 2001 and 2002.

2002 Nunn-Perry Award - 3D Research Corporation

2001 Nunn-Perry Award - Computer Systems

Technology).

2000 Nunn-Perry award - Data Voice, Inc.

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 U. S. Government customers include:

• HUD
• Agriculture
• Commerce • IRS

• DoD • Justice

• DHS • NASA
• Education • Social
Security
• EPA
• FAA • State Dept.

• FEMA • Transportation

• GSA • Treasury
• HHS

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 Summary of CSC’s FY 2004 Federal Customer SF295
Annual Summary Reports by Business Classification

75%

60%

43.07%
45%

30%

13.22%
15% 8.84%

5.86%
0.60% 2.29%

0%
Small SDB Women HubZone SDVSB Vet SB
Business Owned SB

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 CSC Participates with Organizations Supporting Diverse
Suppliers
• National Minority Supplier
Development Council in Virginia,
Connecticut, Houston Texas,
Maryland, Southern California, Florida,
North Carolina.
• Tri-Association Small Business
Advisory Panel (Aerospace Industries
Association, Government Electronic
Industries Association, National
Defense Industrial Association)
• NASA/OSDBU Prime Contractor
Roundtable
• DoD Regional Council for Small
Business
• Fairfax County Chamber of Commerce
• Women President Education Org. (WPEO)
Local affiliate for (WBENC)
• Information Technology Association’s
Small Business Enhancement
Subcommittee
• Institute of Supply Chain Mgt.
• National Contracts Management
Association
• Industry Advisory Council of the
Federation of Government Information
Processing Councils - Small Minority &
Woman Owned Special Interest Group
• United Negro College Fund
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 Awards
• 1999, 2004 - SBA “Dwight D. Eisenhower Award for Excellence”;
• 2000, 2001 & 2002 - DoD Mentor Program Program - Nunn Perry
Award;
• 2004- EPA – Directors Award for Small Business Utilization -
Mission Support Systems;
• 2004- EPA – Directors Award for Advocacy – EPA – ITS Program –
Diane Dempsey;
• 2004 - Virginia Minority Supplier Development Council – Advocate of
the Year – Diane Dempsey;
• 2005 - Military Surface Deployment and Distribution Command
(SDDC) 2005 Achievement Award for Excellent Support in
Subcontracting to Small Business;
• 2005 - Department of Veterans Affairs, Corporate Champion Award;
• 2005 - Dialogue on Diversity Freedom Award, recognizing excellence
in diverse staffing & supplier diversity practices.
 
 

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How to Begin
• Conduct Market Research
– Review Fed Biz Ops and trade journals to identify
upcoming opportunities;
– Visit CSC’s website, www.csc.com to determine if a fit exists;
– Attend Bidder’s Conferences to meet CSC representatives
and identify other small business teaming partners;
– Understand how the acquisition process works at the federal
level and internally at CSC;
– Perform competitive analysis:
• who is bidding?
• Does your company possess the qualifications required?
• Who is a real threat?
• Is this a price shoot out?
• Can your company compete?

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Positioning for Success
• Be prepared for opportunities:

• Maintain current marketing data for last minute presentations;

• Establish a line of credit, allowing your company to participate

in long term business opportunities;

• Implement current technology;

• Embrace strategic partnerships/relationships with other small

businesses, i.e., strengthen financial standing & broadens
capability.

• Stay abreast of changes in the marketing and be flexible.

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What are CSC’s expectations?

• A limited amount of subcontracting opportunities exist;

therefore, CSC considers diverse partners providing:

• Complementary skills;

• Solid past performance;

• Innovation and excellence;

• Financial stability.

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 CSC Supplier Diversity Webpage

• CSC Web Page - www.csc.com/supplierdiversity

• Provides company data to assist small & diverse businesses.
• Program overview;
• What CSC purchases;
• Awards;
• Mentor Protege Program;
• CSC Supplier Diversity Program Coordinators;
• Supplier Profile – Suppliers may enter their company information
into CSC‘s Supplier Diversity Database: http://supplier.csc.com.
• Supplier Query – Sourcing tool to assist CSC acquisition
personnel seeking qualified small businesses
http://supplierquery.csc.com

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Database Registration
• CSC utilizes its supplier diversity database to identify small
businesses interested in subcontracting to CSC. This is
also FREE marketing for small businesses. A supplier
profile may be completed at:

– http://supplier.csc.com

CSC also utilizes the Contractor’s Central Registration

for sourcing purposes - CCR – SBA Website:
– www.ccr.gov

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Target Customer - CSC

• Select 5 opportunities that CSC is pursuing or is

the incumbent to focus your marketing efforts;
• Become familiar with CSC’s past and current contracts;
• Determine what role your company can fill;
• Contact the CSC Supplier Diversity Office and request the
POC for the targeted opportunities.
• Complete the Supplier Profile for all subcontractors at

www.csc.com/supplierdiversity;

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 Follow Up
• Be PROACTIVE. Respond to phone calls, e-mails &
meeting requests.

• Be PUNCTUAL to scheduled meetings.

• Maintain marketing data that reflects your strengths:

Professional;
Crisp and succinct;
Electronic and hard copy versions.
Review marketing materials periodically for
refreshment.
Develop data that can be easily augmented to focus on
target area.

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CSC Supplier Diversity POCs
CSC North American Procurement Organization:
• Diane Dempsey 703-818-5671 ddempsey@csc.com
• Addie Olsen 703-736-3773 aolsen2@csc.com

CSC Federal Sector:

 IRS PRIME Contract - Angela Brock – 301- 429-7245 abrock2@csc.com***
 Advanced Technical Division – Cheryl Dial 817-737-1548 cdial@csc.com***
 DynPort Vaccine Company – Geraldine Zetterberg 301-607-5017 ***
gzetterberg@csc.com
 Federal Sector – SBLO – Annie Martin 703 736 3771, amartin@csc.com
 Federal Sector Mentor Protégé Coordinator – Tony Wools – 703 818 4217
awools@csc.com
*** Part time SBLOs

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~Inclusion is the key to
success!!!!!~

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Experience. Results.

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