Human Resource Management

RAMSAYS CORPORATION PRIVATE LIMITED

 WHY EMPLOYEES LEAVE

Basic Financial Needs

Lack of Competitive Salary
Inadequate Benefits
Overload/Work pressure
Poor Communications
Negative Environment
Lack of Recognition
 WHY EMPLOYEES LEAVE

Unfair and Inequitable Treatment

Lack of Challenging Job
Lack of Job Security
FORTUNE SURVEY:
“The single best predictor of overall excellence is a company’s
ability to attract, motivate, & retain high performance people.”
WINNING PERFORMANCE:
There are only two things that matter: The quality & motivation
of the people & the validity & power of their common goal.
Quality employees
Proper environment-culture (motivate)
Common goals
 HIRE PEOPLE TO DO WHAT?

1. INCREASE PROFITS
 INCREASED REVENUE
 REDUCED COST
 IMPROVED CUSTOMER SATISFACTION

2. SOLVE YOUR PROBLEMS

3. REMOVE YOUR PAIN
 A GOOD HIRING PROCESS

DETERMININATION OF
QUALIFICATIONS ONE MUST POSSESS
TO DO THE JOB
Example: Sales job
Good verbal ability • Persuasive
Extrovert • Perseverance
Enthusiastic • Self discipline
Self Starter • Driven
Assertive • Good listener
Able to handle defeat • Problem solver
Self confidence • Demonstrated winner
 HOW TO RETAIN EMPLOYEES

1. Create an Environment/Culture of
● TRUST ● RESPECT
● INTEGRITY ● TEAMWORK
● COMMUNICATION ● FUN
● INVOLVEMENT
● A BIAS FOR ACTION
 HOW TO RETAIN EMPLOYEES

2. Drive the Organization with Values

“Engage Their Soul”

●“HIGH PERFORMANCE EMPLOYEES SEARCH OUT, JOIN,

AND STAY WITH ORGANIZATIONS THAT GIVE THEM
COMPELLING REASONS TO COMMIT THEIR
HEARTS AND SOULS TO SOMETHING BEYOND
QUARTERLY EARNINGS.”

● WHAT IS YOUR COMPANY’S PASSION?

COMMUNICATION IS CRITICAL…EVERY EMPLOYEE

MUST KNOW WHAT DRIVES THE ORGANIZATION
& WHAT THEY MUST DO TO KEEP THE PASSION
ALIVE.
 HOW TO RETAIN EMPLOYEES

3. INVOLVE EMPLOYEES

• EMPLOYEES THAT ARE INVOLVED (ASKED

THEIR OPINION, FEEL THEY ARE A PART OF
THE TEAM, & HELD ACCOUNTABLE)
ACCOMPLISH MORE AND ARE MORE
COMMITTED THAN NON-INVOLVED
EMPLOYEES.

!! THIS IS CRITICAL !! YOU CAN’T INVOLVE

EMPLOYEES WITHOUT FREQUENT,
MEANINGFUL COMMUNICATION.
 HOW TO RETAIN EMPLOYEES

Motivation
TOP 20% OF YOUR PEOPLE ARE SELF
MOTIVATED.
BOTTOM 20 % YOU WON’T BE ABLE TO
MOTIVATE.
MIDDLE 60% CAN GO EITHER WAY,
DEPENDING ON THE
ENVIRONMENT/CULTURE OF THE COMPANY.
 HOW TO RETAIN EMPLOYEES

MAKE EMPLOYEES FEEL GOOD ABOUT

THEMSELVES AND THE COMPANY
 RECOGNITION
 GENUINE CONCERN
 TALK TO EMPLOYEES…KNOW THEIR NAME
 SET CHALLENGES & EXPECTATIONS
 PROVIDE FEEDBACK
 REWARD PERFORMANCE (? $)
 ALLOW THEM TO SPEND TIME WITH FAMILY
 DE STRESS THEIR MENTAL AND PHYSICAL STATUS