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T E N T H E D I T I O N
© 2003 Prentice Hall Inc. All rights reserved. PowerPoint Presentation by Charlie Cook
OBJECTIVES
AFTER STUDYING THIS CHAPTER,
YOU SHOULD BE ABLE TO:
7. Read emotions.
8. Explain gender-differences in emotions.
9. Describe external constraints on emotions.
10. Apply concepts on emotions to OB issues.
LEARNING
EXHIBIT 4-1
Personality
PersonalityDeterminants
Determinants
••Heredity
Heredity
••Environment
Environment
••Situation
Situation
Personality
PersonalityTypes
Types
• •Extroverted
Extrovertedor
orIntroverted
Introverted(E(Eor
orI)I)
• •Sensing
Sensingor
orIntuitive
Intuitive(S
(Sor
orN)
N)
• •Thinking
Thinkingor
orFeeling
Feeling(T
(Tor
orF)
F)
• •Perceiving
Perceivingor
orJudging
Judging(P(Por
orJ)J)
EXHIBIT 4-2
Conditions
ConditionsFavoring
FavoringHigh
HighMachs
Machs
••Direct
Directinteraction
interaction
••Minimal
Minimalrules
rulesand
andregulations
regulations
••Distracting
Distractingemotions
emotions
Personality
PersonalityTypes
Types
••Realistic
Realistic
••Investigative
Investigative
••Social
Social
••Conventional
Conventional
••Enterprising
Enterprising
••Artistic
Artistic
EXHIBIT 4-3
EXHIBIT 4-4
Affect
Affect
AAbroad
broadrange
rangeof
ofemotions
emotions
that
that people
peopleexperience.
experience.
Emotions
Emotions Moods
Moods
Intense
Intensefeelings
feelingsthat
thatare
are Feelings
Feelingsthat
thattend
tendtotobe
be
directed
directedat
atsomeone
someoneor or less
lessintense
intensethan
than
something.
something. emotions
emotionsandandthat
thatlack
lackaa
contextual
contextualstimulus.
stimulus.
EXHIBIT 4-5
EXHIBIT 4-6
Organizational
Organizational Cultural
Cultural
Influences
Influences Influences
Influences
Individual
Individual
Emotions
Emotions
Emotional
EmotionalIntelligence
Intelligence(EI)
(EI)
–– Self-awareness
Self-awareness
–– Self-management
Self-management
–– Self-motivation
Self-motivation
–– Empathy
Empathy
–– Social
Socialskills
skills
Research
ResearchFindings
Findings
–– High
HighEIEIscores,
scores,not
nothigh
high
IQ
IQscores,
scores,characterize
characterize
high
highperformers.
performers.