Communication

Skills

Lec Uzma Ehsan

 LECTURE # 1
Introduction

What this course is about

Brief overview of the Course
General Info
Chapter 1 ： Introduction to

Communication Skills

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 Brief overview of the Course
 Communication Skills
Introduction
Components & Principles of Communication
  Language Skills
 Listening
Importance, Misconceptions/Myths, Listening
Barriers, Types,
Listening Efficiency, Effective Listening

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 Brief overview of the Course

 Speaking
Verbal Communication-Presentation Skills
Non-Verbal Communication
 Reading
Purpose, Techniques, Strategies

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 Brief overview of the Course
 Writing
Qualities of effective writing, Sentence
structure, Writing techniques,

Patterns of Essay Writing, Citing Sources

(Bibliographic Conventions)

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 Brief overview of the Course
 Public Speaking
 Group Discussions
 Formal Presentation of IRP
 Review of Documentary
 Skimming & Scanning

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 Brief overview of the Course
 Project Work
Writing IRP (Individual Research Paper -
Assignment)
  Interpersonal Skills
 Interviewing
 Telephoning
 Meeting
 Negotiation

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 Recommended Books:
 Communication & Interpersonal Skills: Some
Reflections
A Compilation by Department of Humanities & Basic
Sciences-MCS
 Communication Skills 2nd edition by Leena Sen
Prentice-Hall New Delhi
 Communication Skills for Engineers by Sunita
Mishra Prentice-Hall New Delhi
  Reference Book: 
 Effective Business Communication 7th edition by
Herta A. Murphy

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 What is “communication”?
 Latin “communicare” - "to share, divide out;
impart, inform; join, unite, participate in," lit.
"to make common,“
 A process by which information is exchanged
between individuals through a common
system of symbols, signs, or behavior
 The exchange of thoughts, messages, or
information, as by speech, signals, writing, or
behavior.
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 Communication is a series of
experience of
Hearing
Smell

Seeing
Touch
Taste

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 Communication Skills

Communication skills stands for having the

ability to use language (receptive) and
express (expressive) information.

Effective communication skills are a critical

element in your career and personal lives.

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Communication Goals
To change
behavior

To get action

To ensure
understanding

To persuade

To get and give

information

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Most Common Ways to Communicate

Speaking

Writing

Visual Image

Body
Language

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 Types of Communication
 On the basis of organization relationship
 Formal
 Informal
 On the basis of Flow
 Upward
 Downward
 Horizontal
 On the basis of Expression
 Oral
 Written
 Gesture

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Hierarchy Level
Executive Director

Vice President

A.G.M.

Manager

Supervisor

Forman
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 Hierarchy Level
Manager

Supervisor 1 Supervisor 2 Supervisor 3

Horizontal Communication

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 Barriers to Communication

 Semantic Barriers
 Emotional Or Psychological Barriers
 Organizational Barriers
 Personal Barriers

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 Semantic Barriers

 These are related to comprehension of

meanings of written or spoken language

 Students’ Task (think about/search for them)

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 Emotional Or Psychological Barriers

 These are related to the working of brain

during communication process

 Students’ Task (think about/search for them)

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 Organization Barriers

 These are related to the SoP of an

organization

 Students’ Task (think about/search for them)

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 Personal Barriers

 These are related to the person involved in

the process of communication

 Students’ Task (think about/search for them)

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Communication Process
Communication is the process of sending and receiving
information among people…

Feedback

receiver sender
Use of
channel to
transmit
SENDER the
RECEIVER
message

Noise

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Communication code scheme

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Communication Involves Three
Components
 Verbal Messages - the words we choose
 Paraverbal Messages - how we say the

words
 Nonverbal Messages - our body language

These Three Components are Used to:

 Send Clear, Concise Messages

 Receive and Correctly Understand Messages

Sent to Us

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SENDING MESSAGES

Effective Verbal Messages

 Are brief and organized

 Are free of jargon
 Do not create resistance in the listener

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Nonverbal Messages

Nonverbal messages are the primary way that

we communicate emotions

Facial Expression
Postures and Gestures

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Paraverbal Messages

Paraverbal communication refers to the

messages that we transmit through the tone,
pitch, and pacing of our voices.

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RECEIVING MESSAGES

Listening
 Requires concentration and energy

 Involves a psychological connection with the

speaker
 Includes a desire and willingness to try and

see things from another's perspective

 Requires that we suspend judgment and

evaluation

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Key Listening Skills

 Nonverbal
 Giving full physical attention to the speaker;
 Being aware of the speaker's nonverbal
messages;
 Verbal
 Paying attention to the words and feelings
that are being expressed

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What makes a good communicator?
Adeq
uacy
Clarit
y

Timin
g

Integr
ity
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How do you develop your communication skills?
Explore the related skills

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 At La
st

Tips to good communication skills

 Maintain eye contact with the audience
 Body awareness
 Gestures and expressions
 Convey one's thoughts
 Practice effective communication skills

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Effective Communication . . .

It is two way process.

It involves active listening.
It reflects the accountability of speaker and
listener.
It utilizes feedback.
It is free of stress.
It is clear.

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Let’s summarize
today’s lecture !!!

Deepti Singh
Thankyou

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