The Managed Services refers

to the practice of using

specialize service providers
for executing specified
Managed operating tasks leading to
Service (MS) costs & delivery efficiencies
Definition and optimizing the client’s
existing strengths for a
better business operation
sustainability.
Managed
Service (MS)
Guidelines
Why Deploy
Managed
Service (MS)?
Managed
Service (MS)
Advantages
Transition Methodology (for reference)
 Propose IT Managed Services Framework

CURRENT
STATE Due Diligence STEADY STATE
1. Validate Assumptions Acquisition
2. Finalize Scope
3. Statement of Work
(SOW) Document
1.Technology, Process, and
Tools Understanding
Knowledge Transition
4. Project Plan
• Resources 2.Work Shadow
• Timelines 3.Operation understanding
1.Adapt Processes
Offshore Execution
• Shift Handover
• Escalation Mechanism 2.Complete Run Books
4.Reporting
3.Engage The Ramped Up Offshore
Team 1.Offshore Transition Stabilization
• Content & Periodicity • Facilities
4.Enterprise Architecture Design
5.Transfer Readiness • Tools
5.Tool and Facility 1.Acceptance Test
6.Role and Responsibilities 1.Team Structure / Functional
• Dry Run / Sample Tasks in Paralell
Definitions Map Roles
• Common Service Framework (CSF) &
7.Offshore Training 2.Process Replication
3.Knowledge Transfer / Training Service Level Agreement (S:LA)
8.F.A.Q Documentarian • Tools & Infra Review
4.Staging
1.SOP Tuning
2.Task Transfers

Due Diligence Study Redesign / Adapt Replicate Testing

OUTPUTS

SOW, SOPs, SLAs, Draft Run Books, Final Operational & Final Run Books,
Project Plan, Acceptance Test Draft Operational & Maintenance Doc Client SignOff,
Pricing Plan, Maintenance Doc., Knowledge Transfer Live Operation for
Trainer Readiness Roles Transfer Map Complete. Business-As-Usual (BAU)