ServicePack for Solutions

Xerox Support to our new Solutions

The Xerox Solutions offering
Our ServicePack for Solutions provides the software support if needed

With the latest technology and Solutions, Xerox

keeps responding to the ever evolving
Customer needs

Our Solutions help our Partners and their

Customers adapt to evolving new business
world and addressing the current challenges
they face.
Offering:

Xerox Print Management Mobility Solutions

XPMMS – Mobile Print

Xerox WorkPlace Suite – Mobile Print

XPMMS – PrintSafe
Xerox WorkPlace Suite – Print Management

XMPie
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Xerox Partner Use Only
• ServicePack
for Solutions
Simple.
Convenient.
Secure.
ServicePack for Solutions
What is it?
• Remote software support which provides
you with comprehensive online and remote
fix telephone support for one to five years.

What does it offer?

• Multilingual remote expert support
• Unlimited number of calls while covered by
ServicePack for Solutions.

Why to buy it?

• To ensure your Customer gets support
when needed
• For your customer peace of mind and
satisfaction
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Xerox Partner Use Only
ServicePack for Solutions
How much does it cost?
• You have a choice of 1, 2, 3 or 4 years, the
longer the contract the lower the price

• Xerox Solutions already contains 1 year of

ServicePack for Solutions, which means
when combined with the above, you will
get 2, 3, 4 or 5 years of peace of mind

• If the contract is registered after 90 days of

the software installation, you will be able to
register for the 1year Post 90 days
ServicePack for Solutions.

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Xerox Partner Use Only
ServicePack for Solutions
XPMMS – Mobile Print
Xerox WorkPlace Suite – Mobile Print prices: EUR DKK NOK CHF SEK GBP
ServicePack for Solutions – Extend for 2 Years 160.00 1,193.00 1,263.00 209.00 1,434.00 136.00

ServicePack for Solutions – Extend for 3 Years 288.00 2,147.00 2,273.00 375.00 2,581.00 245.00

ServicePack for Solutions – Extend for 5 Years 408.00 3,041.00 3,220.00 531.00 3,656.00 347.00

Post Warranty Service Agreement – 12 months 192.00 1,432.00 1,516.00 250.00 1,721.00 163.00

*Reseller Buy-In Prices * 5 years only available under bid process

Xerox Software XMPie prices:

EUR DKK NOK CHF SEK GBP
ServicePack for Solutions – Extend for 2 Years 595.00 4,438.00 4,808.00 735.00 5,225.00 509.00 *If you require Service Pack on XMPie
ServicePack for Solutions – Extend for 3 Years 1,131.00 8,436.00 9,138.00 1,396.00 9,932.00 968.00
you need to request under the product
code: 320500678
ServicePack for Solutions – Extend for 5 Years 1,607.00 11,986.00 12,985.00 1,984.00 14,113.00 1,375.00

Post Warranty Service Agreement – 12 months 714,00 5,325.00 5,769.00 882.00 6,270.00 611.00
* 5 years only available under bid process
*Reseller Buy-In Prices
XPMMS – PrintSafe
Xerox WorkPlace Suite – Print Management EUR DKK NOK CHF SEK GBP
prices: ServicePack for Solutions – Extend for 2 Years 160.00 1,193.00 1,181.00 193.00 1,352.00 127.00

ServicePack for Solutions – Extend for 3 Years 288.00 2,147.00 2,125.00 348.00 2,434.00 229.00

ServicePack for Solutions – Extend for 4 Years 408.00 3,041.00 3,011.00 493.00 3,448.00 324.00

ServicePack for Solutions – Extend for 5 Years 512.00 3,817.00 3,779.00 619.00 4,326.00 406.00

Post Warranty Service Agreement – 12 months 192.00 1,432.00 1,417.00 232.00 1,622.00 152.00

*Reseller Buy-In Prices * 5 years only available under bid process

Prices as published within the Partner Portal: May 2018

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Xerox Partner Use Only
 Where to find the ServicePack price lists

1. Log in to the Partner Portal

2. Go Products and Services
3. Click on Pricing
4. Once you reach the Extranet, click
on PagePack/ServicePack
5. Click on “Current products”

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Xerox Partner Use Only
 How to order the ServicePack for Solutions
1. Log in ESAP Portal
2. Select Standard Transaction
3. Select your Customer and Start Date
of the contract.

4. Enter your SN 5. Click on “Service” tab to select the 6. Access the “Pricing” tab to see the
offering and duration. Example: PrintSafe total costs for the extension of the
and 2 years contract contract.
Click here to see a live demo on how to order a ServicePack for Solutions

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How to register the ServicePack for Solutions
• ServicePack for Solutions is available via the Partner Portal in eSAP
• Have your Solution Serial Number at hand. Each Xerox Solution is serialised, this is
the number required to complete the registration (not the machine Serial Number).
• Register your contract via the standard tab, and configure to select the length of
contract of your choice

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Xerox Partner Use Only
Xerox Solutions – One year support included

With Xerox Solutions, the customer

already gets one year of
ServicePack for Solutions.

Example of letter included within the Mobile Print Software box

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Xerox Partner Use Only
ServicePack for Solutions
The small print

Covered
1. Unlimited access to the Welcome and Support Centre
2. Remote support by telephone or via the web (only with the
Customer's consent)
3. Service maintenance releases will be provided under this
Service Agreement

Not covered
Software installation and on-site intervention (both available at an additional charge)

For full T&Cs visit the eSAP Partner Portal

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Xerox Partner Use Only
ServicePack for Solutions – Ts&Cs
• The Terms and conditions (Ts&Cs) apply from Xerox to you.
• Your contract with your Customers should reflect Xerox service delivery as
specified within the ServicePack for Solutions Ts&Cs
• ServicePack for Solutions Ts&Cs section is within the same ServicePack/ Post
Warranty document.

You must accept Ts&Cs as part of the registration process.

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Xerox Partner Use Only
©2015 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design® and “Work Can Work Better” are trademarks of Xerox Corporation in the United States and/or other countries.