STUDY ON THE BANKING SERVICES

PROVIDED BY UTTARAKHAND GRAMIN

BANK

SUBMITTED TO- BY-DIVYANSH KAUSHIK

MR.DEEPAK KAUSHAL BBA FINANCE
 About Regional Rural Banks
•The Regional Rural Banks were established with a view to develop a type of
banking institution which could function as a commercial organization in rural
areas.
•The Regional Rural Banks are required to work and function within a limited
area for which they are established.
•Every Regional Rural Bank is sponsored by a Public Sector Bank. A sponsor
bank in relation to a Regional Rural Bank is a Bank which sponsors the RRB. It is
duty of the sponsor bank to aid and help the RRB sponsored by it
 FUNCTIONS OF REGIONAL RURAL BANKS

•To grant loan and advances to the weaker sections of the

rural population
•To take banking services to the doorsteps of the rural
masses, particularly in the unbanked rural areas.
•To mobilise rural savings by accepting deposits and
channelizing them for productive activities in the rural
areas
•To generate employment opportunities in rural areas.
 HISTORY OF UTTARAKHAND GRAMIN BANK :

• Uttarakhand Gramin Bank is a regional rural bank of India.

• It is sponsored by State Bank of India established under RRB Act
1976 came into existence on 1st Nov 2012
• It was formed after amalgamation of Uttaranchal Gramin Bank,
Dehradun (Sponsored by SBI) & Nainital Almora Kshetriya
Gramin Bank, Haldwani (Sponsored by Bank of Baroda)in
Uttarakhand state
• The Head Office of the Bank is situated at Dehradun,which is
the capital city of Uttarakhand
The Share capital of Uttarakhand Gramin Bank is 42.14 crores as on
31.03.2017.
 BRANCH NETWORK

Uttarakhand Gramin Bank is the second largest bank

in terms of branch network.The area of operation of
the bank is spread over a network of 286 branches
covering all the 13 districts of Uttarakhand.The Bank
provides its services through its-
• 4 Regional Offices,
• 286 Branches
• 11 Satellite Offices
• 2 extension counters.
 COMPANY SERVICES
• CURRENT DEPOSITS
• FIXED DEPOSITS
• SAVINGS DEPOSITS
• RECURRING DEPOSITS
• NET BANKING
• MOBILE BANKING
• LOANS AND ADVANCES
• LIFE INSURANCE
• GENERAL INSURANCE
• HOME LOAN
• PERSONAL VEHICLE LOAN
• EDUCATION LOAN
• LOAN AGAINST SECURITIES
• LOAN AGAINST PROPERTY
REVIEW OF LITERATURE
Mukherjee 1976 recommended the establishment of RRBs. The intention was
to have rural touch and local feel i.e. a familiarity with rural
problems
Dantwala 1977 The committee felt that the RRBs can make a substantial
contribution towards improving the quality and quantity of
credit flows to the rural areas
Singh, P. 1978 studied the performance of Farrukhabad Grameen Bank
from 1975 to 1977. The study revealed that the bank
concentrated mostly on crop loans and even the recovery
performance was unsatisfactory
Revell 1979 The analysis revealed that literacy rate followed by the
infrastructural development emerged as the most dominant
variables influencing the level of banking development.

Malhotra 2003 The study stated that geographical location of RRBs did not
have any effect upon the performance of RRBs. Rather,
sponsored banks affected their performance.
Ibrahim 2012 The study concluded that there had been tremendous
achievement in disbursing loans to both the sectors. The
priority sector loans constituted higher in percentage
throughout the study
 RESEARCH METHODOLOGY
Objective of Study:
•The main emphasis has been laid down on studying the financial performance of
the bank.
•To know the views of the employees for further improvement in the working of
the bank and development of the employees.
•To find out the ways in which the bank achieve its targets.
•To understand the methods used by the bank to improve the efficiency of
employees and also the organization.
Data used in the study:
The data collected for the purpose of the study has been collected from two main
sources:
•Primary Data-through questionnaire
• Secondary Data –through Annual Report
 CONCLUSIONS-
• The bank’s main area of loan disbursement is to the priority sector. More than half of the
loan disbursed is for the priority sector.
•  To improve the customer relationship and customer satisfaction the bank has started to
upgrade its level of service by providing facilities such as E-KYC,ATM cards, missed call
alerts
• We can conclude that the bank’s aim is to increase the reach and awareness among the
rural population. The bank uses the help of Mobile Vans, literacy camps to make people
more aware about their individual needs. Self Help Groups have also been established to
increase awareness.
• The primary concern area of the bank is the area of NPA. The bank has applied various
strategies and implemented many methods to achieve the target of reducing the level of
NPA.
• The bank not only tries to increase the level of satisfaction among the customers but also
with the employees. They provide job benefits, provide the with gratuity and leave
encashment benefits.
• Training is of the most importance ,the bank every year sends its employees to different
training programmes so that they can improve their skill set and increase their level of
efficiency. Training helps in improving the organizational levels.
• business correspondents play a very important role in enhancing the working of the bank
and also improving the reach of the bank
 SUGGESTIONS
• Simplification & Standardisation of Loan Application – Bank should simplify and
standardize their loan applications and documentation formalities with a view to
reducing the number of required documents.
• Staff Compensation – The compensation package for the staff of UGBs should be
brought at par with the other banks. The staff of the UBGs should be adequately
trained and remunerated. It will be difficult to maintain two types of payscales in
the same area for a long time.
• Development of Human Resource (Staff Training) –The staff of bank should be
trained for prompt recovery of loans. They should be provided training of
behavioural sciences. The staff should be customer friendly and conversant with the
local environment.
• Increase its reach-The Bank should increase its reach among the rural masses. They
should organize more literacy camps,educate people more through Mobile Vans and
also start advertising in the rural areas.