HOW BUSINESS

INTELLIGENCE IS
HELPING
TELECOMMUNICATION
INDUSTRY
Being one of the crucial contributors to global growth, the
telecommunications industry has a large amount of data, thus the high
scope of leveraging Business Intelligence. Using business intelligence
solutions in telecommunication, one can develop quick performing and
predefined dashboards that help to make business decisions faster. 

With ever-increasing technological solutions that depend on telecom for

their functioning, the necessity of making processes easier and efficient
with the help of data will be a crucial step for industrial growth.
Below are the few cases on Business Intelligence in telecommunication:

Better Visibility into network issues and location data:

 
Millions of subscribers use the services and stream high-quality videos at
peak and non-peak hours. Getting an accurate historical scope of network
issues and the details about the service interruptions help telecom providers
look at those issues and strengthen particular locales. 
With an anticipated rollout of 5G in some countries, increases
importance on telecom providers to see their networks in the
clearest light. 

Business intelligence consulting firms like technovert can help

telecoms in realizing their entire data turning out into a simple
and comprehensive dashboard helping leadership to make
decisions faster and better.
Personalized customer care and plans: 
Uninterrupted and quality services are what most of the
customers expect and failing which leads to customer
dissatisfaction.
No matter how technology evolves, customer complaints keep
complaining, which is why issues need to be resolved ahead of
time to reduce customer wait times and unsatisfactory support. 
Technovert enables telecom providers to use their wealth of data
to inform their decisions.
With a customized business intelligence solution place, you can
streamline your operations, check on the customer support
departments functioning stats, and monitor on a real-time basis,
fixing any problem immediately. 

With data visualization and power bi, extensive data is

presented so cleanly, customer trends will become easier to
grasp, such as comparing service outages on a particular day by
customer segment or devices.  
On a more granular level, customer care reps can up their service by
searching for the most common customer complaints and address
them in a quicker way.  

Better Understanding of Subscriber Base 

Having a most robust subscriber base is great, but without a

platform to better understand customers, opportunities for
cross/upselling and more personalized customer service are lost
could be a major backdrop in business growth. 
Telecom business intelligence solutions can help to watch
anything from granular subscription-by-subscription insights to
long-term trends by country or subscriber growth rates by zip
code while pointing out data anomalies. 

IoT Data Monetization 

IoT continues to grow and accelerate. It is estimated that 30

billion objects will comprise the IoT by the end of 2020.  
As other opportunities emerge, like connected vehicle fleets, workforce
training, OTT and media dealing around mobile streaming, there’ll be more
IoT subscriptions for providers to manage and more data to collect. 
 
For telecom companies to make most of IoT subscriptions, the vast amounts
of data they collect must be accessible, timely, and easy to digest. 

With appealing data visualizations, telecom companies can derive insights

from seeing the hidden dark data which contributes to business growth. 
About Technovert:

Technovert offers comprehensive business intelligence consulting services

inclusive of Power BI solutions, Data Visualization, Dashboard Design &
Development along with DBA support services.

By leveraging valuable and business-critical insights with the help of BI, you
gain a competitive edge in the market.

Contact us or schedule a meeting with our BI experts now.