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The document contains a summary of questions and answers about the culture of an organization. It discusses that the organization led by Mr. Karim has a strong culture as he has established clear expectations for employees including being on time, greeting customers, handling complaints, and creating a cooperative work environment. The culture is transmitted through stories, rituals, symbols and language. Mr. Karim plays a key role in developing the ethical culture by establishing expectations like greeting others, respecting seniors, adhering to prayer times, and closing the store on time.
The document contains a summary of questions and answers about the culture of an organization. It discusses that the organization led by Mr. Karim has a strong culture as he has established clear expectations for employees including being on time, greeting customers, handling complaints, and creating a cooperative work environment. The culture is transmitted through stories, rituals, symbols and language. Mr. Karim plays a key role in developing the ethical culture by establishing expectations like greeting others, respecting seniors, adhering to prayer times, and closing the store on time.
The document contains a summary of questions and answers about the culture of an organization. It discusses that the organization led by Mr. Karim has a strong culture as he has established clear expectations for employees including being on time, greeting customers, handling complaints, and creating a cooperative work environment. The culture is transmitted through stories, rituals, symbols and language. Mr. Karim plays a key role in developing the ethical culture by establishing expectations like greeting others, respecting seniors, adhering to prayer times, and closing the store on time.
Q 1: Determined whether the organization has strong or weak culture? Ans: The organization has strong culture. A strong culture is a set of habits, norms, expectations, traditions, symbols, values and techniques that greatly influences the behavior of its members. Mr. Karim provides some duties - enter on time, welcome customers by greeting, responding to complaints, help customer to make purchase decision and make cooperative environment. Q2: Evaluate the culture of organization? Ans: Q3: How it has created its own culture? Ans: Organizational culture is defined as the underlying beliefs, assumptions, values and ways of interacting that contribute to the unique social and psychological environment of an organization. There are many different cultural systems that impact the workplace and exist in parallel. The national culture in which the organization is embedded (and there may be sub- regional variations); the culture, beliefs and values of the founders and how they envision the organization; the values, attitudes and ethics of the employees. In this case, Mr. Karim developed job description and specifications and also some ethical culture. Q4: How its culture transmitted to the employees? Ans: Culture is transmitted to employees in a number of ways. The most significant are stories, rituals, symbols, and language. Corporate rituals are repetitive sequences of activates that express and reinforce the values of the organization, what goals are most important, and which people are important and which ones are superfluous. Ceremonies and rituals reflect such activities that are enacted repeatedly on important occasions. An organization's culture defines the proper way to behave within the organization In this case by sharing bonding and keeping friendly environment culture transmitted to employees. Q5: Is there any ethical culture in the organization and what are the roles of Mr. Karim to develop these ethical culture? Ans: Yes these are ethical culture in the organization and these are- Greet the fellow members , respect the senior citizen , five time prayers, take meal on time and close the store on time. Mr. Karim trained them to ensure his desired performance. So he leads a major role to develop these ethical culture in his organization.