Name Roll no.

Arzoo Jaiswal 62

Poonam Jajodia 64

Vaibhavi Jimulia 66

Kanad Joshi 68

TEAM Vatan Jugnake 70

MEMBERS Aditya Kadam 72

Bhavik Kamthe 74

Deepak Kaushik 76

Mrudula Khade 78

Parth Khanderia 80
 Consumer Protection Act
• Consumer Protection Act, 1986 is an Act of the Parliament of
India enacted in 1986 to protect the interests of consumers in India
• It makes provision for the establishment of consumer councils and other
authorities for the settlement of consumers disputes
• The act was passed in Assembly in October 1986
• The act applies to whole of India except for Jammu and Kashmir
 Any person who:
Who is a  Buys any goods for a consideration which has been paid or will be
paid.
Consumer?  Hires or avails any service for a consideration which has been paid
Sec. 2 (1) (d) or will be paid.
 It does not include a person who obtains goods for resale or any
commercial purpose
 Complaint means any allegation in writing made by a complain­ant

The following categories of persons can file a complaint under the

Act:
What is a  A consumer, or

complaint and  The Central Government, or

 Any State Government, or
who can be a
 Any voluntary consumer association registered under the
complainant Companies Act, 1956 or any other law. For the time being
enforced.
 The legal heir or representative of the consumer, in case of his
death
 RIGHT TO RIGHT TO RIGHT TO
RIGHT TO RIGHT TO RIGHT TO
INFORMATION SAFETY CHOOSE
INFORMATION SAFETY CHOOSE

Rights of the RIGHT TO

RIGHT TO BE RIGHT TO SEEK RIGHT TO
RIGHT TO BE RIGHT TO SEEK CONSUMER
Consumer HEARD REDRESSAL CONSUMER
HEARD REDRESSAL EDUCATION
EDUCATION

RIGHT TO
RIGHT TO RIGHT TO
RIGHT TO HEALTHY
BASIC NEEDS HEALTHY
BASIC NEEDS ENVIRONMENT
ENVIRONMENT
Consumer • CGSI was formed to fight consumer exploitation of all forms.
• India’s first NGO in the consumer sector founded in 1966.
Guidance
• CGSI was the first to demand a Consumer Protection Act.
Society of • CGSI pressed for Consumer Protection Act and Consumer court
India (CGSI) in 1975.
  Consumer Education and guidance
 Complaint Redressal
 Product Testing
Activities of  Consumer Education for Schools and Colleges.
CGSI  Consumer Education for Rural Consumers.
 Publications- “KEEMAT”
 Consumer Three-tier
protection Act Quasi-judicial
Steps taken by 1986 Machinery
the
Government
Consumer Web portal &
protection bill helpline for
2015 Complaints
  Department of Consumer Affairs (DCA)
 Objectives of “Jaago Grahak Jaago”
 Benefits of Jaago Grahak Jaago Programme
Jaago Grahak  Eligibility Jaago Grahak Jaago Programme
Jaago  National Consumer Helpline
 NCH Objectives
  Who is an ombudsman?
 Procedure for filing a complaint
 The Insurance Ombudsman
Ombudsman  The Banking Ombudsman
 The Income Tax Ombudsman
 • President : Qualified to be a Judge of District Court
District • Two other members who shall be person of ability,
integrity and standing & one of the member shall be a
Forum woman

Consumer
Dispute
State
 District Forum • President : Qualified to be a judge of High Court
Redressal • Not less than two members & not more than the
Commission prescribed number & one of them shall be a women
Agencies
(Composition)
National • President : Qualified to be a judge of Supreme Court
• Members not less than four & not more than
Commission prescribed number & one of them shall be a women
 State National
District
Commissio Commissio
Forum
n n
Consumer Value of services and
compensation claimed
Value of services and
compensation claimed
Value of services and
compensation claimed
Dispute does not exceeded Rs
20L
exceed Rs 20L but
doesn’t exceed Rs 1 Cr.
can exceeds Rs 1 Cr.

Redressal Complaint can be filed

Agencies by:
Consumer, Consumer
Appeals against the
order of any district
forum within the state
Appeals against the
order of any state
commission
Association, Central or
(Jurisdiction) State Govt.

Complaint can be filed Complaint can be filed

by: by:
Consumer, Consumer Consumer, Consumer
Association, Central or Association, Central or
State Govt. State Govt
 CASE STUDY 1

• M/S. Spring Meadows Hospital V/S Harjol Ahluwalia

Through, K.S.Ahluwalia
CASE STUDY 2

Moideen Kutty V/S Air India

 INDIA
• Consumer Protection Act is an
Indian federation law enacted in
1986
• The Act aims to provide better and
all-round protection to consumers
• Health Services provided by
Government hospitals, Civic
amenities provided by municipal
International authorities
• All suppliers of goods and services,
Comparison both in the private and in the public
sector and the cooperative sector,
are covered by the Act
• District Forums at the base, the
State Commission at the middle
level and the National Commission
at the apex level
BRAZIL
• The Government issued the
Consumer Defense Code in 1990
• The Code came to discipline the
relations and responsibilities
between providers and consumers
• In Brazil, Article 12 of the CPC deals
with defective products, requiring
suppliers to provide reparations for
any harm caused by defects in a
product
• The National Consumer Defense
Policy is coordinated by the
Consumer and Protection Defense
Department (DPDC) subordinated
to the Secretariat of Economic Law
of the Ministry of Justice
CONCLUSION