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MANAGEMENT
CHAPTER
1
Introduction
Scope and
Sequence
Week 1:
2. Getting to Know the Hospitality
Industry
3. Why people travel?
4. Characteristics of the Hospitality
Industry
5. Total Quality Management
6. Professions in Hospitality Industry
Introduction
The Pineapple
Tradition
Interrelated Nature of Hospitality and
Tourism
ASSEMBLY &
EVENT MGT
RESTAURANT
LODGING &MANAGED
SERVICE
TRAVEL &
TOURISM RECRE
ATION
Interrerelated Nature of Hospitality & Tourism
President
Career
s
Managed Service Lodgin
Asst. Food service Corcierge g
director Food Service Management
director Gen. Manager trainee
District Manager Asst. Dept Head (various
Vice Pres dept) Dept. head
F&B / Rooms Division Mgr
Presiden F&B/ Rooms Division
t director Sales & Mktg.
Manager General manager
Careers
in
Club Convention & Expositions
Management
2-4 yrs. Culinary & Service Coordinator
Asst. Banquet / dining room
Event manager
manager Catering Manager
Sales manager
F & B manager
Club Manager Asst. Gen. Manager
General General Manager
Manager
Careers
in
Catering
Event
Cook and server
Management
Entery-level planner
Event food preparation chef
Coordinator
Supervisor of event food
Meeting manager
service Manager of food
Conference coordinator
service Catering Manager
Convention planner
Careers
in
Recreation & Leisure. Gaming &
Amusement, Theme Parks Entertainment
Attendant Croupie
s Curator r Dealer
Camp Slot
coordinato
attendan
r
t
Recreation facilities coordinator Section
Senior Recreation Coordinator supervis
or
Recreation / Aquatic
Coordinator Parks & Recreation Asst. Section supervisor
Director Game manager
Deputy Parks & Recreation Floor manager
Director Casino
Manager
Trends in Hospitality & Tourism
Globalization
Safety & Security
Diversity
Service
Technology
Legal issues
Changing demographics
Price Value
Summary
: The hospitality & tourism industry are the largest and fastest
growing industries in the world.
Hospitality business are open 365 days/year and 24 hrs/day
One essential difference between the hospitality business and other
businesses is that hospitality are selling an intangible and
perishable products.
Total Quality Management has helped improve service to guest by
empowering employees to give service that exceeds guest
expectations
Now is a great time to be considering a career in the hospitality and
tourism because thousands of supervising managers are needed for
this dynamic industry.
Activity: