A TI S FA CTI ON

CONSUM ER S
E R SH O PS
OF SUP
MD. Abu Rayhan
ID: 13102325
Course: ART-203
Sec: F

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 Sequence

Introduction 4
Objectives 5
What is Consumer Satisfaction? 6
Nature of Super shop 7
Super shop Management 8
An Overview of Agora 9
An Overview of Meena Bazar 10
An Overview of Shwapno 11
Data Analysis 12-14
Findings 15
Recommendations 16
Conclusion 17

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 Introduction

 A grocery store.
 A self service store
 Offering wide variety of food and household merchandise, organized into
departments.
 Comprises meat, fresh produce, dairy, and baked goods departments along
with shelf space reserved for canned and packaged goods.
 Various nonfood items such as household cleaners, pharmacy products, and
pet supplies.

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 Objectives

 To find out the physical environmental factors which are more

important for target customers and the factors are more important
for selecting a super shop.

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What is Consumer Satisfaction?

An Instrument that consists of a series of

items that are designed to elicit customer
perceptions.

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 Nature of Super shop

 A stock or store of goods.

 Maintained on hand at or near a business’s may meet demand
 Fulfill its reason for existence.
 Required items in stock
 Maintain the supply of finished goods in order to meet demand.

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Super shop Management

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 An Overview of Agora

Steps for consumer satisfaction

 Smart service assistant for every department.
 Various types of offers
 Locker system
 Warranty
 Home delivery
 Wi-Fi facility
 Online ordering system

Consumers expectations
 Parking facility
 Kids jone
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 An Overview of Meena Bazar
 

Steps for consumer satisfaction

 Online ordering system
 Various types of offers
 Locker system
 parking facility
 Warranty
 Home delivery

Consumers expectations
 Better service
 Easy transaction system
 Fast delivery
 100% satisfaction

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 An Overview of Shwapno

Steps for consumer satisfaction

 Smart service assistant for every department.
 Seasonal and attractive offers
 Secured locker system
 Better parking facility
 Warranty
 Home delivery
 Wi-Fi facility
 Online ordering system
 Fresh food
 Live fish

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 Data Analysis

 Target people: 25
 Test method: T-test
 Hypothesis: Null hypothesis

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 Data Analysis
 H0: Service assistants behavior is the cause
of choosing a super shop.
I want to test the null hypothesis
HO: μ = 2.5
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HA: μ ≠ 2.5
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n = 25
Since the sample size n < 30 so, I may use t - test. 10

Here = 3.2 8

S = 0.652 6
Response
Percentage
tcal= ( – μ)/ (s/√n) = 5.368 , with df = n-1 4
The critical value of t with df 24 at α = 0.05 level of 2
significance is
0
t0.025, 24 = 2.064 (for two tailed test) Not good Less good Good Very Good

Since tcal>t0.025, 24. So, the null hypothesis isrejected or

not accepted. So at 5% level of significance, it can
be said that employment behavior is the cause of
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choosing a super shop.
 Cont……………

H0: Quality of food is not important for consumer

Chart Title
satisfaction.
I want to test the null hypothesis
HO: μ = 2.5 Not Important
Less Important
HA: μ ≠ 2.5 Neutral
Important

n = 25 Very Important

Since the sample size n < 30 so, I may use t - test.

Answer Not Less Neutral Important Very

Offered Important Important 3 4 Important
1 2 5
Response 4 3 6 7 10
Percentage 13.33% 10% 20% 23.34% 33.33%
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 Findings

 Females are more interested to go super shops

 high class peoples are main customers of super shop
 Parking is moderately important for everyone
 Every customer wants to buy product in Reasonable Price.
 Billing Statements is very important for all super shops customers

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 Recommendations

 provide the best services to consumers.

 Try to achieved goodwill for doing better work.
 100% consumer satisfaction.
 Increase technological service.
 Provide fresh and hygienic food.
 To find out the consumers desire.

So the suggestion and recommendation for all super shops management is that, if they
are improve their super shop’s physical environment they can hope to be successful.

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 Conclusion

Super Shops is a most important part in our daily life. People are
more easily shopping through them. Super Shop business is
growing in a high pace but they are maintain quality. It also
contributes a huge amount in the economic development of our
country.
 

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A n y Q u er y

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Thanks to all

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