Please read these instructions

carefully before installing

This will ensure an easy start and
a great first experience with
Trinasmart installation
INTERACTIVE
INSTALLATION AND SAFETY MANUAL
FOR TRINA SOLAR TSM-XXXDC05A.0X2

CLICK TO CONTINUE It is highly recommended to

view in full screen mode
THE INTERACTIVE MANUAL ON THIS SIDE:
You’ll see clarification,

This manual contains action buttons, designated to help you additional information, and
navigate around and find the most relevant information for links for external pages
your installation

Next Goes to the next page

Back Goes to the previous page

Home Goes to the product selection page

CLICK TO CONTINUE
READ THIS FIRST
IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS
LETHAL VOLTAGE MAY BE PRESENT IN ANY PV INSTALLATION
• This manual contains important instructions for installation and
maintenance of the Trina Solar product models TSM-260DC05A.052,
TSM-265DC05A.052, TSM-270DC05A.052, TSM-275DC05A.052, TSM-
260DC05A.082, TSM-265DC05A.082, TSM-270DC05A.082, TSM-
275DC05A.082, TSM-280DC05A.082, and Tigo product models ES-
GTWY-020, MMU-ES, Cloud Connect and related Tigo Energy software
applications.
• Risk of electric shock, do not remove cover, disassemble, or repair, no
user serviceable parts inside. Refer servicing to qualified service
personnel.
• Before installing or using the Trinasmart™ System, please read all
instructions and warning markings on the Trina Solar products,
appropriate sections of your inverter manual, photovoltaic (PV)
module installation manual, and other available safety guides.
• Failure to adhere to these instructions may result in injury or death,
damage to the system or voiding the factory warranty.
• To reduce risk of fire and shock hazard, install this device with strict
adherence to National Electric Code (NEC) ANSI/NFPA 70 and/or local
electrical codes. When the photovoltaic array is exposed to light, it
supplies a DC voltage to the Trinasmart module. The module starts in
the “ON” state and its output voltage may be as high as the PV
module open circuit voltage (Voc).
• Installation must be performed by trained professionals only. Tigo
Energy does not assume liability for loss or damage resulting from
improper handling, installation, or misuse of products.
• Remove all metallic jewelry prior to installing the Trinasmart module
to reduce the risk of contacting live circuitry. Do not attempt to install
in inclement weather.
• Do not operate the Trinasmart module if it has been physically
damaged. Check existing cables and connectors, ensuring they are in
good condition and appropriate in rating. Do not operate the
Trinasmart module with damaged or substandard wiring or
connectors.
• Do not connect or disconnect under load. Turning off the Inverter
and/or the Trinasmart products may not reduce this risk. Internal
capacitors within the inverter can remain charged for several minutes
after disconnecting all power sources. Verify capacitors have
discharged by measuring voltage across inverter terminals prior to
disconnecting wiring if service is required.
• Service Personnel: Check the voltage of the array after activating the
Tigo Energy® PV-Safe™ function on the MMU or Cloud Connect prior
to performing service.
• Always assume Trinasmart is in “ON” state, or may turn on when
restarting.
 ORDERING INFORMATION:
PRODUCT SELECTION
Cloud Connect Kit comes with:

1 Gateway
Click on the picture to select your Tigo control unit:
1 Power supply: 2 different options:

1. Socket
Cloud Connect
2. DIN Rail

MMU Kit comes with:

1 Gateway

1 socket Power supply:

WHERE TO BUY:
Retired Retrofit Product:
Management MM-ES*
Unit (MMU)
CLICK HERE

FOR TROUBLESHOOTING AND ADDITIONAL INFORMATION VISIT THE AGORA PLATFORM OR CONTACT THE TRINA SUPPORT NUMBER 800 605 500 60
TABLE OF CONTENTS
* Before installing the system, please visit www.trinasmart.com and register your site

1. System Overview 2. Installing Management Unit 3. Installing Gateways 4. Mapping

& Product description (MMU) (GTWY)

5. Configuring the 6. String Sizing 7. Commissioning 8. Connecting Modbus

System Online & Rapid Shutdown Accessories

FOR TROUBLESHOOTING AND ADDITIONAL INFORMATION VISIT THE AGORA PLATFORM OR CONTACT THE TRINA SUPPORT NUMBER 800 605 500 60
1. SYSTEM OVERVIEW & PRODUCT DESCRIPTION DESIGN RULES:

Gateway (GTWY) 1 MMU:

- Up to 7 GTWYs and 360 PV modules

- All Smart Modules in the same string

must be assigned to the same MMU

1 GTWY:

- Up to 120 PV modules

- Modules must be within 10m-15m (33-50

ft.) from the GW, depending on roof
To Next topology
Gateway
- Highly recommended to keep an extra
Internet Gateway at all times, in case unexpected
obstacles interfere with wireless signal.
Inverter
Management Unit Use as many MMUs and GTWYs as needed
(MMU) in order to make sure all Trinasmart
modules can communicate properly.

Tigo’s Monitoring For further information CLICK HERE

Software for
Systems MMU AND GTWY CALCULATOR:
Management
For the number of MMUs and GTWYs
Trinasmart required for your project CLICK HERE
Powered by Tigo
FOR TROUBLESHOOTING AND ADDITIONAL INFORMATION VISIT THE AGORA PLATFORM OR CONTACT THE TRINA SUPPORT NUMBER 800 605 500 60
1. SYSTEM OVERVIEW & PRODUCT DESCRIPTION DESIGN RULES:

1 MMU:
TS4-M: MONITORING: The TS4-M provides continuous system- - Up to 7 GTWYs and 360 PV modules
wide monitoring for fleets to make customer support and fleet
work flow on track - All Smart Modules in the same string
must be assigned to the same MMU

1 GTWY:
TS4-S: SAFETY: The TS4-S provides the necessary safety and - Up to 120 PV modules
monitoring services required by municipalities
- Modules must be within 10m-15m (33-50
ft.) from the GW, depending on roof
topology
TS4-O: OPTIMIZATION: In addition to safety, monitoring and PV2.0
- Highly recommended to keep an extra
synchronization, TS4-O optimizes each PV module when shade
drops its performance Gateway at all times, in case unexpected
obstacles interfere with wireless signal.

Use as many MMUs and GTWYs as needed

in order to make sure all Trinasmart
TS4-L: LONGER STRINGS: The TS4-L is the complete Smart Module
solution. It is ideal for systems requiring fully optimized modules can communicate properly.
performance at the module level, monitoring, safety and longer
strings For further information CLICK HERE

MMU AND GTWY CALCULATOR:

For the number of MMUs and GTWYs

required for your project CLICK HERE

FOR TROUBLESHOOTING AND ADDITIONAL INFORMATION VISIT THE AGORA PLATFORM OR CONTACT THE TRINA SUPPORT NUMBER 800 605 500 60
 Rapid Shutdown label
2. INSTALLING THE MANAGEMENT UNIT (MMU) should only be used when
installing a TS4-S or a TS4-O

Where to place?
Wall or Beam Near Inverter 2. Control
2.1 Discovery
2.2 Modules ON
2.5 GTWY Test
3. Network
3.2 Test
(For a complete menu,
see 7. Commissioning)

Plug in terminal after all

GTWY(s) are connected
(section 3, Installing GTWYs)
2 GTWY
3 Connections

1 Internet
Connection
Ethernet
Electrical outlet Jack RS485 type
GTWY
100-240V cable 3 > More on RS485 in 3.
Installing GTWYs
> Complete MMU menu in 7.
Commissioning
It is highly recommended to install 4
MMU on the same AC panel as the DONE?
inverter, causing PV-Safe to trigger in Perform Network Test: 3.2 on MMU menu
CLICK HERE for a detailed MMU case of AC loss
hardware guide

FOR TROUBLESHOOTING AND ADDITIONAL INFORMATION VISIT THE AGORA PLATFORM OR CONTACT THE TRINA SUPPORT NUMBER 800 605 500 60
 3. INSTALLING GATEWAYS (GTWY)
V
1
Place on back of Smart
Module or racking
3/8” (0.952 cm)
2 system
Run a wire from the MMU to
the first GTWY
In center of sub-array
Last GTWY or single
GTWY installation

Connection to next
GTWY (remove
resistor first)

Standard Communication
Inbound from cable: Type PLTC, 2 twisted
MMU/previous GTWY pair, sunlight resistant or
connection direct bury. Visit agora or call
RS485 maximum cable length in ft. (m)
support of Trina for additional
AWG RS485 Cable length in m (ft.) information regarding RS485
1 Gateway 2 Gateways 3 Gateways 4 Gateways 5 Gateways 6 Gateways 7 Gateways
(mm²)
recommended cables.
18 (0.82) 2,604 (793) 2,604 (793) 1,817 (553) 1,363 (415) 1,090 (332) 908 (276) 716 (218)

20 (0.52) 2,604 (793) 1,714 (522) 1,143 (348) 857 (261) 686 (209) 571 (174) 456 (138)
3
22 (0.33) 2,156 (657) 1,078 (328) 719 (219) 539 (164) 431 (131) 359 (109) 287 (87)
DONE? Connect terminal in the MMU
Perform GTWY Test: 2.5 on MMU menu
CAT 5/6** 4,067 (1,239) 2,034 (619) 1,356 (413) 1,017 (309) 813 (247) 678 (206) 543 (165)

CLICK HERE for a detailed Gateway hardware guide

FOR TROUBLESHOOTING AND ADDITIONAL INFORMATION VISIT THE AGORA PLATFORM OR CONTACT THE TRINA SUPPORT NUMBER 800 605 500 60
4. MAPPING TEMPLATES:

Create your site map using Tigo’s string

1 list template

To view and download, CLICK HERE

Remove 1 barcode sticker from the
Tigo junction box.

Another option is to first map your site

online (see next page). At the end, you’ll
be able to download a physical map of
your system to help map the barcodes
2
Mapping is required for online
monitoring & support functions Place the sticker on the map, string list
or construction drawing, in the exact
NOTE:
position you are going to place
modules in the field or on the roof. The PV module barcode or serial
number doesn’t apply for module level
monitoring at the moment. MAKE SURE
you take the junction box’s label, NOT
Place PV modules in a way matches
the module’s
the map you made using barcodes.

Also record the serial numbers of the

3 GTWY(s) and MMU(s)

FOR TROUBLESHOOTING AND ADDITIONAL INFORMATION VISIT THE AGORA PLATFORM OR CONTACT THE TRINA SUPPORT NUMBER 800 605 500 60
5. CONFIGURE THE SYSTEM ONLINE

CLICK HERE
http://www.trinasmart.com/login

Click on

Follow the wizard instructions

FOR TROUBLESHOOTING AND ADDITIONAL INFORMATION VISIT THE AGORA PLATFORM OR CONTACT THE TRINA SUPPORT NUMBER 800 605 500 60
 6. STRING SIZING AND RAPID SHUTDOWN

Trinasmart with HBF-JES or TS4-L have a state of the art technology designed to reduce balance of system costs by allowing longer strings. This
can reduce the number of strings by 30%, which directly correlates to a 30% reduction in combiner boxes, wiring, fuses and hardware
overhead costs, as well as reducing the labor requirement for installation.

Traditional String Design: Trinasmart String Design: Verify Maximum String Length:
Inverter # of
Max. Temp # of Max. # of
Reduced MPP modules
string ÷ correcte =  modules string ÷ = modules ÷ Vmp =
Voc Voltage per
Voc d Voc per string Voc per string 
Max string

Max. Voc for code: 600V

Max. Voc for code: 600V
Inverter VMPP range: 250-550V From the example to the left: 550V ÷
Inverter VMPP range: 250-550V
Module Voc: 40V 32V = 17 modules per
Reduced Voc: 34V
Module Vmp: 32V string. Verify string Vmp limits by
Module Vmp: 32V
Temp. Corrected Voc: 40 * 1.25 = dividing inverter max MPP voltage
Temp. Corrected Voc: 34V * 1 = 34V
50V   range by the Smart Module's Vmp.
Max. string: 600V ÷ 34V =
Max. string: 600V ÷ 50V = 
17 modules
12 modules

In Case of discrepancy between the Code requirement and the inverter voltage
requirement pick the lower number of the two.

This example shows us a 33% increase in string power and Vmp, with a
corresponding reduction in electrical BOS costs.

FOR TROUBLESHOOTING AND ADDITIONAL INFORMATION VISIT THE AGORA PLATFORM OR CONTACT THE TRINA SUPPORT NUMBER 800 605 500 60
6. STRING SIZING & RAPID SHUTDOWN

Trinasmart with HBF-JES, TS4-L, TS4-O and TS4-S are a solution to meet NEC 2014 690.12 Rapid Shutdown
requirements, when combined with a DC disconnect at the inverter.

When Rapid Shutdown is initiated the voltage across PV conductors will drop below 30V within 10 seconds at the
module level

Rapid Shutdown is activated by taking 3 simple actions:

1
Press the PV-
Safe button on Only a Properly installed, configured and
the Tigo MMU tested system will perform Rapid Shutdown
properly
2 In case of Rapid Shutdown, PV-Safe must be
Turn the inverter
activated at first, before doing AC/service
DC switch OFF disconnect

Please note, TS4-M DOESN’T SUPPORT

module level disconnect
3
Verify all Smart Modules
respond to the PV-Safe
command

FOR TROUBLESHOOTING AND ADDITIONAL INFORMATION VISIT THE AGORA PLATFORM OR CONTACT THE TRINA SUPPORT NUMBER 800 605 500 60
7. COMMISSIONING MMU MENU:

To commission the Tigo equipment there are 3 simple steps that need to be 1. Status
completed: 1.1. Modules
1. NETWORK TEST 1.1.1. Signal
2. GATEWAY TEST 1.1.2. Voltage
3. DISCOVERY 1.1.3. Power
For systems with multiple MMUs, these tests need to be performed to each individual
1.2. Date / Time
MMU.
1.3. Unit ID
Network and Gateway tests can run at the same time on different MMUs. However,
discovery must be initiated on MMUs one by one, making sure GTWY discovery stage 1.4.Version
is complete before moving to the next MMU. (1.5. Config) Internal use only
This may take several minutes to several hours depending on the size of the system. 2. Control
2.1. Discovery
Note: The discovery process can be initiated only 2.2. Modules ON
after the online configuration of the system has 2.3. Push Data
been completed and downloaded by the MMU.
2.4. Restart
Requires an Internet connection.
2.5. Gateway Test
2.6. Replace GW
(2.7. Sls-dscvry) internal use only
VERIFY RAPID SHUTDOWN FUNCTIONALITY 3. Network
Verify rapid shutdown functionality after the discovery process is 3.1. Display IP
completed. 3.2. Test
Press the PV-Safe button on the MMU and Make sure voltage drops
3.3. Configure
below 30V within 10 seconds. Power the system on after testing using:
3.4. Set Proxy
2. Control -> 2.2. Modules ON
Rapid shutdown is NOT SUPPORTED with TS4-M 3.5. Renew

FOR TROUBLESHOOTING AND ADDITIONAL INFORMATION VISIT THE AGORA PLATFORM OR CONTACT THE TRINA SUPPORT NUMBER 800 605 500 60
8. CONNECTING MODBUS DEVICES (OPTIONAL)

Tigo Tech Support To

00800.CALL.TIGO GTWY
(2255.8446)
Modbus Modbus
3 device B device A
Recommended
settings:
• 9600 baud rate
• 8 bits data
Series connection for • 1 stop bit
multiple similar devices • No parity

FOR TROUBLESHOOTING AND ADDITIONAL INFORMATION VISIT THE AGORA PLATFORM OR CONTACT THE TRINA SUPPORT NUMBER 800 605 500 60
TECHNICAL SPECIFICATIONS (ADD TRINASMART PARAMETERS)
TABLE OF CONTENTS
* Before installing the system, please visit www.trinasmart.com and register your site

1. System Overview 2. Installing Cloud Connect 3. Installing Gateways 4. Mapping

& Product Description (CC) (GTWY)

5. Configuring the 6. String Sizing 7. Commissioning 8. Connecting Modbus

System Online & Rapid Shutdown Accessories

FOR TROUBLESHOOTING AND ADDITIONAL INFORMATION VISIT THE AGORA PLATFORM OR CONTACT THE TRINA SUPPORT NUMBER 800 605 500 60
1. SYSTEM OVERVIEW & PRODUCT DESCRIPTION DESIGN RULES:

Gateway (GTWY) 1 CC:

- Up to 7 GTWYs and 360 PV modules

- All Smart Modules in the same string

must be assigned to the same CC

1 GTWY:

- Up to 120 PV modules

- Modules must be within 10m-15m (33-50

ft.) from the GW, depending on roof
To Next topology
Gateway
For further information CLICK HERE
Internet

Inverter Cloud Connect CC AND GTWY CALCULATOR:

(CC) For the number of CCs and GTWYs
required for your project CLICK HERE
Tigo’s Monitoring
Software for
Systems
Management
Smart Module
Powered by Tigo
FOR TROUBLESHOOTING AND ADDITIONAL INFORMATION VISIT THE AGORA PLATFORM OR CONTACT THE TRINA SUPPORT NUMBER 800 605 500 60
1. SYSTEM OVERVIEW & PRODUCT DESCRIPTION DESIGN RULES:

1 MMU:
TS4-M: MONITORING: The TS4-M provides continuous system- - Up to 7 GTWYs and 360 PV modules
wide monitoring for fleets to make customer support and fleet
work flow on track - All Smart Modules in the same string
must be assigned to the same MMU

1 GTWY:
TS4-S: SAFETY: The TS4-S provides the necessary safety and - Up to 120 PV modules
monitoring services required by municipalities
- Modules must be within 10m-15m (33-50
ft.) from the GW, depending on roof
topology
TS4-O: OPTIMIZATION: In addition to safety, monitoring and PV2.0
- Highly recommended to keep an extra
synchronization, TS4-O optimizes each PV module when shade
drops its performance Gateway at all times, in case unexpected
obstacles interfere with wireless signal.

Use as many MMUs and GTWYs as needed

in order to make sure all Trinasmart
TS4-L: LONGER STRINGS: The TS4-L is the complete Smart Module
solution. It is ideal for systems requiring fully optimized modules can communicate properly.
performance at the module level, monitoring, safety and longer
strings For further information CLICK HERE

MMU AND GTWY CALCULATOR:

For the number of MMUs and GTWYs

required for your project CLICK HERE

FOR TROUBLESHOOTING AND ADDITIONAL INFORMATION VISIT THE AGORA PLATFORM OR CONTACT THE TRINA SUPPORT NUMBER 800 605 500 60
 2. INSTALLING THE CLOUD CONNECT (CC) WHERE TO PLACE:
- On a wall or beam
- Next to the inverter
OPTIONAL
Emergency Push Button Wired Ethernet
1
connection option 3 CONNECTIONS:
159.5mm (6.28”) 1. Internet connection, using one of the
90.2mm (3.55”)
-+ options:
• Ethernet Port
• Built in WiFi
2. Power supply: 2 options:
• DIN Rail mount
• Plug
• CLICK HERE for details
3. GTWY

-+BA -+BA --++ • More on RS485 cables in the next

page
57.5mm (2.26”)

2 Complete CC menu options in 7.

Gateway
3 Power Supply
24Vdc input Commissioning
Can be connected
OPTIONAL
to either one of
WiFi Antenna* It is highly recommended
theRS485 ports *In case CC is mounted in a metal
As an internet to install CC on the same
connection and / or AC panel as the inverter, enclosure, extend this antenna out of
Plug in GTWY(s) cable
for commissioning causing PV-Safe to trigger the box in order to use WiFi as an
after all the GTWY(s) are
with a Smart Phone in case of emergency AC internet connection
connected in series (next
loss
page)

FOR TROUBLESHOOTING AND ADDITIONAL INFORMATION VISIT THE AGORA PLATFORM OR CONTACT THE TRINA SUPPORT NUMBER 800 605 500 60
 3. INSTALLING GATEWAYS (GTWY)
V
1
Place on back of Smart
Module or racking
3/8” (0.952 cm)
2 system
Run a wire from the MMU to
the first GTWY
In center of sub-array
Last GTWY or single
GTWY installation

Connection to next
GTWY (remove
resistor first)

Standard Communication
Inbound from cable: Type PLTC, 2 twisted
MMU/previous GTWY pair, sunlight resistant or
connection direct bury. Visit agora or call
RS485 maximum cable length in ft. (m)
support of Trina for additional
AWG RS485 Cable length in m (ft.) information regarding RS485
1 Gateway 2 Gateways 3 Gateways 4 Gateways 5 Gateways 6 Gateways 7 Gateways
(mm²)
recommended cables.
18 (0.82) 2,604 (793) 2,604 (793) 1,817 (553) 1,363 (415) 1,090 (332) 908 (276) 716 (218)

20 (0.52) 2,604 (793) 1,714 (522) 1,143 (348) 857 (261) 686 (209) 571 (174) 456 (138)
3
22 (0.33) 2,156 (657) 1,078 (328) 719 (219) 539 (164) 431 (131) 359 (109) 287 (87)
DONE? Connect terminal in the MMU
Perform GTWY Test: 2.5 on MMU menu
CAT 5/6** 4,067 (1,239) 2,034 (619) 1,356 (413) 1,017 (309) 813 (247) 678 (206) 543 (165)

CLICK HERE for a detailed Gateway hardware guide

FOR TROUBLESHOOTING AND ADDITIONAL INFORMATION VISIT THE AGORA PLATFORM OR CONTACT THE TRINA SUPPORT NUMBER 800 605 500 60
4. MAPPING TEMPLATES:

Create your site map using Tigo’s string

1 list template

To view and download, CLICK HERE

Remove 1 barcode sticker from the
Tigo junction box.

Another option is to first map your site

2
Place the sticker on the map, string list
or construction drawing, in the exact
position you are going to place
modules in the field or on the roof.
Place PV modules in a way matches
the map you made using barcodes.
online (see next page). At the end, you’ll
be able to download a physical map of
your system to help map the barcodes
NOTE:
The PV module barcode or serial
number doesn’t apply for module level
monitoring at the moment. MAKE SURE
you take the junction box’s label, NOT
the module’s

Also record the serial numbers of the

3 GTWY(s) and MMU(s)

FOR TROUBLESHOOTING AND ADDITIONAL INFORMATION VISIT THE AGORA PLATFORM OR CONTACT THE TRINA SUPPORT NUMBER 800 605 500 60
5. CONFIGURE THE SYSTEM ONLINE

CLICK HERE
http://www.trinasmart.com/login

Click on

Follow the wizard instructions

FOR TROUBLESHOOTING AND ADDITIONAL INFORMATION VISIT THE AGORA PLATFORM OR CONTACT THE TRINA SUPPORT NUMBER 800 605 500 60
 6. STRING SIZING & RAPID SHUTDOWN

Trinasmart with HBF-JES or TS4-L have a state of the art technology designed to reduce balance of system costs by allowing longer strings. This
can reduce the number of strings by 30%, which directly correlates to a 30% reduction in combiner boxes, wiring, fuses and hardware
overhead costs, as well as reducing the labor requirement for installation.

Traditional String Design: Trinasmart String Design: Verify Maximum String Length:
Inverter # of
Max. Temp # of Max. # of
Reduced MPP modules
string ÷ corrected =  modules string ÷ = modules ÷ Vmp =
Voc Voltage per
Voc Voc per string Voc per string 
Max string

Max. Voc for code: 600V

Max. Voc for code: 600V
Inverter VMPP range: 250-550V From the example to the left: 550V ÷
Inverter VMPP range: 250-550V
Module Voc: 40V 32V = 17 modules per
Reduced Voc: 34V
Module Vmp: 32V string. Verify string Vmp limits by
Module Vmp: 32V
Temp. Corrected Voc: 40 * 1.25 = dividing inverter max MPP voltage
Temp. Corrected Voc: 34V * 1 = 34V
50V   range by the Smart Module's Vmp.
Max. string: 600V ÷ 34V =
Max. string: 600V ÷ 50V = 
17 modules
12 modules

In Case of discrepancy between the Code requirement and the inverter voltage
requirement pick the lower number of the two.

This example shows us a 33% increase in string power and Vmp, with a
corresponding reduction in electrical BOS costs.

FOR TROUBLESHOOTING AND ADDITIONAL INFORMATION VISIT THE AGORA PLATFORM OR CONTACT THE TRINA SUPPORT NUMBER 800 605 500 60
6. STRING SIZING & RAPID SHUTDOWN

MM-JES, TS4-L, TS4-O and TS4-S are a solution to meet NEC 2014 690.12 Rapid Shutdown requirements, when
combined with a DC disconnect at the inverter.

When Rapid Shutdown is initiated the voltage across PV conductors will drop below 30V within 10 seconds at the
module level

Rapid Shutdown is activated by taking 3 simple actions:

1
In the Cloud Connect box you’ll find 2 red labels to
Press the PV- mark the Rapid Shutdown equipment. Place one
Safe button on sticker next to the inverter’s DC switch and the
the Tigo MMU other next to the Cloud Connect
Both labels must be visual!
2
Only a Properly installed, configured and tested
Turn the inverter
system will perform Rapid Shutdown properly
DC switch OFF
In case of Rapid Shutdown, PV-Safe must be
activated at first, before doing AC/service
disconnect
3
Verify all Smart Modules Please note, TS4-M DOESN’T SUPPORT module
respond to the PV-Safe level disconnect!
command

FOR TROUBLESHOOTING AND ADDITIONAL INFORMATION VISIT THE AGORA PLATFORM OR CONTACT THE TRINA SUPPORT NUMBER 800 605 500 60
7. COMMISSIONING CC MENU:

To commission the Tigo equipment there are 3 simple steps that need to be 1. Status
completed: 1.1. Modules
1. NETWORK TEST 1.1.1. Signal
2. GATEWAY TEST 1.1.2. Voltage
3. DISCOVERY 1.1.3. Power
For systems with multiple Cloud Connect units, these tests need to be performed to
1.2. Date / Time
each individual CC.
1.3. Unit ID
Network and Gateway tests can run at the same time on different CCs. However,
discovery must be initiated on CCs one by one, making sure GTWY discovery stage is 1.4.Version
complete before moving to the next CC. (1.5. Config) Internal use only
This may take several minutes to several hours depending on the size of the system. 2. Control
2.1. Discovery
Note: The discovery process can be initiated only 2.2. Modules ON
after the online configuration of the system has 2.3. Push Data
been completed and downloaded by the CC.
2.4. Restart
Requires an Internet connection.
2.5. Gateway Test
To Commission the system using your Smart Phone, download
the Tigo SMART app and follow its instructions 2.6. Replace GW
(2.7. Sls-dscvry) internal use only
VERIFY RAPID SHUTDOWN FUNCTIONALITY 3. Network
Verify rapid shutdown functionality after the discovery process is 3.1. Display IP
completed. 3.2. Test
Press the PV-Safe button on the CC and Make sure voltage drops below
3.3. Configure
30V within 10 seconds. Power the system on after testing using:
3.4. Set Proxy
2. Control -> 2.2. Modules ON
Rapid shutdown is NOT SUPPORTED with TS4-M 3.5. Renew

FOR TROUBLESHOOTING AND ADDITIONAL INFORMATION VISIT THE AGORA PLATFORM OR CONTACT THE TRINA SUPPORT NUMBER 800 605 500 60
8. CONNECTING MODBUS DEVICES (OPTIONAL)

-- ++ BB AA

To
GTWY
Tigo Tech Support
00800.CALL.TIGO
(2255.8446)
Modbus Modbus
3 device B device A
Recommended
settings:
• 9600 baud rate
• 8 bits data
Series connection for • 1 stop bit
multiple similar devices • No parity

FOR TROUBLESHOOTING AND ADDITIONAL INFORMATION VISIT THE AGORA PLATFORM OR CONTACT THE TRINA SUPPORT NUMBER 800 605 500 60
TECHNICAL SPECIFICATIONS (ADD TRINASMART PARAMETERS)
YOU’RE GOOD TO GO!

For more details on designing and installing solutions powered

by Tigo, please visit:
• Tigo Academy
• Agora

Or contact us at:
• Support@tigoenergy.com
• 1.408.402.0802 #2

GOOD LUCK!
Tigo Customer Care