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@ 

A man is seldom better than his conversation


- German Proverb

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Effective communication skills are a


critical element in your career and
personal lives.

We all must use a variety of


communication techniques to both
understand and be understood.

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Π

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m % of our communication efforts are:


ë misunderstood

ë misinterpreted

ë rejected

ë distorted or

ë not heard

6 people talking in a 2 people conversation!!

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˜he majority of your perceived ability comes from
how you communicate
55% ˜onal

38% Visual

m% Verbal

93% of all Communication is non verbal - SKILL

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ë -inishing others¶ sentences
ë Preparing our response before someone has
completed speaking
ë Multitasking while µlistening¶
ë -iltering content or meaning based on the
speaker
ë Speaking for others (we«)

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Communication is a two way process!

In order to have good communication:


ë Listen to Understand

ë Understand before speaking

ë Speak to be understood

ë Seek understanding before proceeding

ë Repeat

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ë Recognition
ë Pavlov study
ë Not being judgmental
ë Stop egocentric communication

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ë Provide µknowledge¶ about communication
ë Give insight on µskills¶ needed
ë Suggest ways of going about it

What you need to do:


ë Learn the tools

ë ˜ake up every opportunity

ë Practice, Practice, Practice!

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Ô 

Ô

GOD IS NOWHERE

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ë Inspires confidence
ë Builds respect in business and social life
ë Helps make friends
ë Develops a distinct personality
ë Reveals your ability to others

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ë Knowledge
Spontaneity in conversation
Level of conversation
ë Organising your thoughts
ë Participating in discussions
ë Body Language
Show v ˜ell
ë Being a good listener
Listening v hearing

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ë Set the stage
ë Ensure mutual understanding
ë Understand body language
ë Suspend judgment
ë Behaviors that hinder effective listening
Act distracted (look at your watch!)
˜ell your own story without acknowledging theirs
Give no response
Invalidate response, be negative
Interrupt
Criticize

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  " 
á Closed questions:
Get a one-word response and inhibit thought
uestions begin with who, when and which
2 Open-ended questions:
Invite unique thought, reflection or an explanation
uestions begin with how, what and how come (not why!)

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ë Rephrase the following closed questions to
make them open-ended:

á Are you feeling tired?


2 Isn¶t it a nice day?
3 Was the last activity useful?
4 Is there anything bothering you?
5 So everything is fine, then?

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ë Images ± Describe,
relive
ë Show, don¶t tell
ë Use audience¶s senses
Sight
Sound
˜ouch
˜aste
Smell

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ë Don¶t use cliches
ë Brevity
ë Sincerity
ë Don¶t praise yourself
ë Avoid argument
ë Be tactful
ë Silence
ë Enunciation (accent)
Clear, loud, syllables -lexibility of tone

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ë -or distinct enunciation, every word, every syllable,
every sound, must be given it proper form and value
ë ˜hink of the mouth chamber as a mold, in which the
correct form is given to every sound
ë Will you please move your lips more noticeably?
ë ˜he teeth should never be kept closed in speech
ë ˜hrough practices, we can learn to speak more
rapidly, but still with perfect distinctness

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ë Good use of English ± avoid errors
ë Improved vocabulary ± overlook v oversee
ë Avoid old phrases
ë Use humour
ë Add interesting story
ë Improve clarity of voice ± practice

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ë Prior
ë Preparation
ë Prevents
ë Poor
ë Performance

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ë Overcoming -ear
#á fear
ë Idea of speech
Know your subject
ë Know the audience
˜arget their interest
ë Organising the speech
˜ell them«

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Developing Your Presentation
ë What is your goal?
ë Research your topic
ë Develop an outline
ë Create or locate learning aids

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@uÿ@
POWER-UL opener
ttention

CLEAR connector
nterest

‰  BODY
esire

POWER-UL close
ction

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Establish credentials
ttention
(Me, You, What)
Key point
Create +ve expectations
nterest Paint the future benefits
WI-M
˜hefacts
˜he facts
esire AA Ú
AA advantages
AA benefits
Me, You, What
ction is required
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Developing Your Presentation
Making the Presentation Interesting
ë Informative
ë -un
ë Variety
ë Energy
ë Audience Interaction

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ë Simulate the
presentation setting
Practice aloud
Practice standing up
ë ˜ime your presentation
ë Memorize your opening
few sentences
ë Watch yourself in a
mirror

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ë Stage fright
-eelings follow action
ë ˜alk µto¶, not µat¶
ë Eye contact
ë Don¶t judge your audience
ë Pause
ë Volume
ë Pace
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He who fails to prepare, prepares to fail!

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arahim@infrastructureindia com