Hindustan Institute of Technology and Management

Summer Training Project Report

Presentation

Prepared By:
Akash Sharma
Topic

Inbound Tourism Operations

Objective
The main objective of our training is to have a practical exposure of Inbound
tourism operations.

Our main focus is to maintain the file work, to schedule the arrival and
departure of the tourist and to maintain the record for luggage and to
review the queries.
Le Passage to
India
About Company
Le Passage to India Journeys is India’s premier Destination Management Company with a country-
wide network and dedicated teams that specialize in every aspect of travel. The Company has an
elaborate network of owned offices across India and strategic alliances in Nepal, Bhutan, Sri Lanka,
and the Maldives.

At Le Passage, we make customer service and traveler satisfaction priority. We are dedicated to
ensuring that every step of the journey, down to the last detail, is taken care of – with in-depth
product knowledge and range of services offered, highly trained and motivated teams, an exclusive
panel of knowledgeable guides, and a Wi-Fi-equipped modern transport fleet.
Main Competitors
Vision

We create the Journey of a

lifetime, every time.
Mission
We care about our customers
We are a team of experts with a wealth of knowledge and expertise, dedicated to delivering exceptional service to
our partners and outstanding experiences to our customers. 

We believe in innovation
We provide innovative and unique experiences by co-creating with our partners. Our dedicated product development
team and our Pan India office network work together to continuously create and scout for new innovative products.  

We are in a constant pursuit of excellence

We are the first Indian DMC to be ISO 9001:2015 certified and we pride ourselves in providing the best and consistent
service to all our clients. Our operations teams are the cornerstone of the company and we are constantly working to
improve our quality.
Values
Our values are at the core of everything we do. They help us deliver the
experience of a lifetime, every time.
• We are passionate
We are passionate about our customers and what we do.
• We are creative
We design innovative experiences in co-creation with our partners.
• We are trustworthy
We deliver on our promises consistently.
Inbound Tourism
According to the World Tourism Organization the inbound tourism is the activities
of the visitor travelling to a place outside his usual environment for not more than
one consecutive year and not less than 24 hours. The travel is for leisure, business
and not for permanent work and gaining money.
Characteristics
1. Travelling from a place to another
2- Duration of travelling
3- The traveler changes his environment.
4- The purpose of travelling is entertainment not work or gaining money.
5- The main concept of the inbound tourism implies expending money.
Findings
• Explore about the procedure of how to maintain files in Le Passage to India.
• Maintained records of arrival and departure of tourists.
• Learned about maintaining relationship with the customers and their
retention.
Limitations
• Due to company’s confidentiality issues they did not disclose all the data.
• They do not allow to participate in various activities.
• Due to lack of time, I was unable to explore much about operations of inbound
tourism.
Thank You