NONVERBAL

COMMUNICATION
 01 CONCEPTS 04

Introductio Importanc
n 02 e/Conclusi
03
on
Elements Improving
INTRODUCTIO
N
While in process of
conversation people tend
to focus more on the
verbal message they are
trying to convey, it’s
impossible to neglect the
importance of the
nonverbal cues we emit,
 DATA
7% 38%
Verbal Vocal

55%
By professor Nonverbal
Albert
Mehrabian Verbal Nonverbal Vocal
 What is nonverbal
communication?
Nonverbal communication is
the transmission of messages
or signals through a nonverbal
platform such as eye contact,
facial expressions, gestures,
posture, and the distance
between two individuals.
 ELEMENTS
OF
NONVERBAL
COMMUNICA
TION
Posture
 Voice

 Tone

 Pitch  Modulatio  Rhythm

n
Appearan
ce
 Eye
contact
 Facial
expressio
ns
 Sadne
Happin ss
ess Fear

The 7
universal
facial
expressions
Contem
of emotions
pt
Anger
Surpris Disgu
e st
 Happiness
Muscle around the
eyes tightened,
“crows feet”
wrinkles around
the eyes, cheeks
raised, lip corners
raised diagonally.
 Sadness
Inner corners of
eyebrows raised,
eyelids loose, lip
corners pulled
down.
 Anger
Eyebrows pulled
down, upper
eyelids pulled up,
lower eyelids
pulled up,
margins of lips
rolled in, lips may
be tightened.
 Contempt
Eyes neutral with
the lip corner
pulled up and
back on one side.
 Disgust
Eyebrows pulled
down, nose
wrinkled, upper lip
pulled up, lips
loose.
 Fear
Eyebrows pulled
up and together,
upper eyelids
pulled up, mouth
stretched.
 Surprise
Entire eyebrow
pulled up, eyelids
pulled up, mouth
hangs open,
pupils dilated.
Distance
zones
Meaning of the gestures with hands
 Thumb up
• Indicates that all is
well, that it is OK.
• In the Middle East
this means that you
would like to put
your thumb in the
anus of the person
to whom you are
showing this.
 OK gesture
• this gesture means
perfect
• in Germany and
Brazil, it's a very
obscene gesture
• in Japan it means
money
• in France, this
 V sign
• we know this
gesture as the V of
victory or as a
symbol of peace.
 V sign with the
palm inwards
• victory or peace
• in the UK, Australia,
Ireland and New
Zealand it's an
insult that means
"fuck you"
Pointing finger to
someone
• This gesture is rude
all over the world
• in the Middle East
and the Far East to
show something, we
use the whole hand.
Show someone up
with a finger
• It is considered
insulting to call
someone
• in the Philippines,
this gesture is
punishable by
arrest and is used
 Horns
• for Heavy music fans, it
means, "How are you?"
Everything is fine ? “
• in the United States, it is
the symbol of the
University of Austin in
Texas and it means
"Hook'em Horns" which
means to drive his horns
Raise thumb and
little finger
• in Spain, North
America, Ecuador,
Chile, Russia and
Germany, the thumb
to the mouth means
to drink because it
 03
HOW TO IMPROVE
THE NONVERBAL
COMMUNICATION
SKILLS
1. Study your own
body language.
2. Maintain eye
contact.
3. Take care of
posture.
4. Read the
audience.
 04
IMPORTANCE
• Positive nonverbal
communication can
build good
relationships
• Nonverbal
communication
exposes our feelings
• the way individuals
deliver nonverbal
messages can be
 04
Conclusion
Possessing good nonverbal
communication skills will help us to
understand the message other people
want to deliver to us and to express
ourselves as well. To know more about
this sphere we should pay more
attention to people’s actions and take
Thanks
Do you have any
questions?