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Chapter 8
Training and
Developing
Employees
https://timesofindia.indiatimes.com/business/india-business/freshers-and-students-
log-on-to-upskill/articleshow/71961674.cms
8–3
LEARNING OUTCOMES
8–5
Purpose of Orientation
8–6
The Orientation Process
Employee benefit Company organization
information and operations
Daily Facilities
routine tour
8–7
FIGURE 8–1
New Employee
Departmental
Orientation Checklist
8–9
Steps in the Training Process
The Four-Step Training Process
1 Needs analysis
8–10
Training, Learning, and
Motivation
• Make the Learning Meaningful
1. At the start of training, provide a bird’s-eye view
of the material to be presented to facilitate learning.
2. Use a variety of familiar examples.
8–13
Analyzing Training Needs
Training Needs
Analysis
8–14
TABLE 8–1 Sample Task Analysis Record Form
Specialized Software
Assessment Center
Results Performance Appraisals
Tests Interviews
Can’t-do or Won’t-do?
8–17
Training Methods
• On-the-Job Training • Computer-Based Training
• Apprenticeship Training (CBT)
• Informal Learning • Simulated Learning
• Job Instruction Training • Internet-Based Training
8–19
On-the-Job Training
Steps to Help Ensure OJT Success
3 Do a tryout
4 Follow up
8–20
FIGURE 8–3 Some Popular Apprenticeships
• Pipefitter
FIGURE 8–4 Job Instruction Training at UPS
8–25
TABLE 8–2 Names of Various Computer-Based Training Techniques
8–26
Internet-Based Training
Teletraining and Videoconferencing
8–27
FIGURE 8–5 Partial List of E-Learning Vendors
8–29
Creating Your Own Training
Program
Creating a Training Program
3
Develop an abbreviated task
analysis record form
4 Develop a job instruction sheet
5 Compile training program for the job
8–30
Implementing Management
Development Programs
Long-Term Focus of
Management Development
8–31
Succession Planning
Steps in the Succession Planning Process
8–32
Management Development
Techniques
Managerial On-the-Job Training
8–33
Other Management Training
Techniques
Off-the-Job Management Training
and Development Techniques
8–34
FIGURE 8–6 Typical Role in a Role-Playing Exercise
8–35
Behavior Modeling
Behavior Modeling Training
8–36
Managing Organizational
Change Programs
What to Change
8–37
Managing Organizational
Change and Development
The Human Resource
Manager’s Role
8–41
TABLE 8–3 Examples of OD Interventions
8–47